Fiber speeds deviation

[ivanvan]

hi guys, cannot find a similar thread so apologies if this has been asked before.

Moved houses Recently and thereby from Vumatel provider 20/10 package to an Openserve package. 20/10
on Vuma via supersonic I consistently got advertised 20 down.(or slightly over)

on Openserve via Bitco fiber , I have yet to breach the 14Mb Down mark.

Isp says 14 down is a “ Very Good” Speed. (Thats 30% less though)

Using ubiquity UDM And getting nice stats analytics, over various periods

what is the expected/ acceptable Loss here.?
Anyone else on a 20/10 or 20/20 package via a different ISP on Openserv.

 

[DapperDanMan]

Bitco

There's your problem right there.

 

[VettieOriginal]

yea if that is there attitude then i will pay 30% less as well

I will tolerate 5% on my 100mb line then i log a call, we pay good money for our internet and i want good service in return that us the short and sweet.