Fibre activation issue

Mthokozisi400

New Member
Joined
Feb 17, 2021
Messages
3
I have an issue regarding activation of Fibre in my place, apparently there's an arder placed already for my adress under Vumatel, and now everytime when I try to apply for Fibre I get rejected due to an order that already exist with my adress. Currently I would like to get Fibre activated either with afrihost, cybersmart.

Any assistance will be highly appreciated
 

OnlyOneKenobi

Well-Known Member
Joined
Dec 6, 2013
Messages
261
You will probably need to enquire with Vumatel directly... I gather you didn’t actually place an order with them?
 

websquadza

WebSquad
Company Rep
Joined
Mar 26, 2018
Messages
2,283
You will probably need to enquire with Vumatel directly... I gather you didn’t actually place an order with them?

All Vuma orders are processed through the ISP. So you'll need to cancel the first ISP order you placed on this address or ask your new ISP to assist.
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
4,447
I have an issue regarding activation of Fibre in my place, apparently there's an arder placed already for my adress under Vumatel, and now everytime when I try to apply for Fibre I get rejected due to an order that already exist with my adress. Currently I would like to get Fibre activated either with afrihost, cybersmart.

Any assistance will be highly appreciated

If you have placed an order with us I can assist.

We have a spreadsheet that we work with Vuma to assist with issues like these.

Please send me your clientzone email address via pm if you have placed an order with us for me to have a look.
 

Mthokozisi400

New Member
Joined
Feb 17, 2021
Messages
3
If you have placed an order with us I can assist.

We have a spreadsheet that we work with Vuma to assist with issues like these.

Please send me your clientzone email address via pm if you have placed an order with us for me to have a look.
Thank you very much for the response, I have emailed vumatel to enquire, u am currently waiting for their response.
 
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