Fibre activation issue

[Mthokozisi400]

I have an issue regarding activation of Fibre in my place, apparently there's an arder placed already for my adress under Vumatel, and now everytime when I try to apply for Fibre I get rejected due to an order that already exist with my adress. Currently I would like to get Fibre activated either with afrihost, cybersmart.

Any assistance will be highly appreciated

 

[OnlyOneKenobi]

You will probably need to enquire with Vumatel directly... I gather you didn’t actually place an order with them?

 

[websquadza]

You will probably need to enquire with Vumatel directly... I gather you didn’t actually place an order with them?

All Vuma orders are processed through the ISP. So you'll need to cancel the first ISP order you placed on this address or ask your new ISP to assist.

 

[AfriNatic]

I have an issue regarding activation of Fibre in my place, apparently there's an arder placed already for my adress under Vumatel, and now everytime when I try to apply for Fibre I get rejected due to an order that already exist with my adress. Currently I would like to get Fibre activated either with afrihost, cybersmart.

Any assistance will be highly appreciated

If you have placed an order with us I can assist.

We have a spreadsheet that we work with Vuma to assist with issues like these.

Please send me your clientzone email address via pm if you have placed an order with us for me to have a look.

 

[Mthokozisi400]

You will probably need to enquire with Vumatel directly... I gather you didn’t actually place an order with them?

Thank you, I will contact vumatel and enquire with them.

 

[Mthokozisi400]

If you have placed an order with us I can assist.

We have a spreadsheet that we work with Vuma to assist with issues like these.

Please send me your clientzone email address via pm if you have placed an order with us for me to have a look.

Thank you very much for the response, I have emailed vumatel to enquire, u am currently waiting for their response.