Noticed quite a bit of activity from both Metrofibre and Openserve in the area, seems like a large push to get everybody connected before the holiday season starts.
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Main reasons you wouldn't get an EV?
Fibre in Morningside Durban
- Thread starter RANGA555
- Start date
I can only hope so, I've been chatting to afrihost customer service but they say they can only wait for MFN and the ONT box. Wish someone at MFN could get the ball rolling a bit quicker
We tend to directly rash MFN to get ONT drops arranged as fast as possible since we worked with them quite a bit on all the Glenwood rollouts, but im sure it wont be long if you have @AfriNatic on the case.
Can you drop me a pm with your email address so I can have a look for you?
Hey all,
I’m with MetroFibre… my ISP is Webafrica. Just got my fibre line installed 2 days ago. But my line is stuck at 25/25 I’ve contacted Webafrica and MetroFibre individually and it seems that on Webafrica’s side it’s 300/300 and MetroFibre has it as 25/25
I’ve been trying to escalate this and sort it out, but had no luck.
Anyone have any pointers for me please?
Need to get MetroFibre to provision it at 300/300.
Thanks
I’m with MetroFibre… my ISP is Webafrica. Just got my fibre line installed 2 days ago. But my line is stuck at 25/25 I’ve contacted Webafrica and MetroFibre individually and it seems that on Webafrica’s side it’s 300/300 and MetroFibre has it as 25/25
I’ve been trying to escalate this and sort it out, but had no luck.
Anyone have any pointers for me please?
Need to get MetroFibre to provision it at 300/300.
Thanks
Have seen this before, not much can be done besides getting MFN to adjust the port itself. Your ISP should be in charge of this and just needs to keep on thier case.Hey all,
I’m with MetroFibre… my ISP is Webafrica. Just got my fibre line installed 2 days ago. But my line is stuck at 25/25 I’ve contacted Webafrica and MetroFibre individually and it seems that on Webafrica’s side it’s 300/300 and MetroFibre has it as 25/25
I’ve been trying to escalate this and sort it out, but had no luck.
Anyone have any pointers for me please?
Need to get MetroFibre to provision it at 300/300.
Thanks
It’s so bad tho, this entire WhatsApp support chat thing is bad… I already miss they days of calling in and talking to someone.
Although Webafrica has good pricing. And never had issues with support before covid etc. it’s just such a mission to get support hey, and there no way for you to track a specific ticket from start to finished.
Doesn’t seem like adjusting a port on a GUI is difficult… and Webafrica say MetroFibre need to sort and MetroFibre say Webafrica need to sort! Aaarrrgghh… and then I’m here stuck in the middle just wanting the service and speed i pay for
Hey all,
I’m with MetroFibre… my ISP is Webafrica. Just got my fibre line installed 2 days ago. But my line is stuck at 25/25 I’ve contacted Webafrica and MetroFibre individually and it seems that on Webafrica’s side it’s 300/300 and MetroFibre has it as 25/25
I’ve been trying to escalate this and sort it out, but had no luck.
Anyone have any pointers for me please?
Need to get MetroFibre to provision it at 300/300.
Thanks
Update:
My download is still 25 and upload is now 300.
Hard reboot has been completed, as well as re-provisioning has been completed - I’m still having issue here.
This happened to my mother-in-law as well. Took Webafrica and MetroFibre over a month to get the download upgraded properly.
Not sure how they upgrade half the line
Anyone have pointers for me to try sort this out.. all these follow ups and support tickets are killing me.
I just want my fibre sorted now haha
good news on my end. our building is live with Openserve. Trying to get Axxess to send someone to come and install in my unit. So hopefully next week im up and running. Been a long journey to get here..
Fantastic news!! Best of luck.. just be careful I know MetroFibre closes from 10th December 2021 until 10th January 2022 (Freeze Period). So just stay on your ISP’s case until your unit is sorted with ONT and fibre active.
And try get details on if/ when Openserve may close as well.
I dont think I have seen an Mweb support person in around 8 years.
Shame no wonder he's struggling
We would like to assist, but we are getting too many requests to follow up with FNO's for our competiting ISP's. Do wish them luck though, do you know what the issue is, or it is just a general order problem?
@Ghostfibre I did a search on your site for my address.
It shows MetroFibre and Vumatel as available fibre networks. But from my memory Vumatel pulled out a long time ago from Morningside. It is not showing Openserve even though it shows a available for pre-order on their site.
It shows MetroFibre and Vumatel as available fibre networks. But from my memory Vumatel pulled out a long time ago from Morningside. It is not showing Openserve even though it shows a available for pre-order on their site.
Greetings,
We have been fighting with this Vumatel bug for ages, they keep loading it onto their system and we pull from there so it always ends up back. Will update the Openserve manually and get that updated since we are open for pre-orders and are running our free installation and activation promotion with them. Will take a look and try get it resolved and published ASAP.
You can still manually process and order via our live WhatsApp chat: 031 109 0757 or connect@ghostfibre.
My Fibre line is installed at my place (Windermere) and im activated through Axxess on Openserve. I must say i am very impressed with the service. Technician was at my place first thing Monday morning. Just waiting for my router now and i should be up and running . Happy times...
. Happy times...Update:
My download is still 25 and upload is now 300.
Hard reboot has been completed, as well as re-provisioning has been completed - I’m still having issue here.
This happened to my mother-in-law as well. Took Webafrica and MetroFibre over a month to get the download upgraded properly.
Not sure how they upgrade half the line
Anyone have pointers for me to try sort this out.. all these follow ups and support tickets are killing me.
I just want my fibre sorted now haha
Update:
8 days later and no resolution to my issue here.
I’ve still not been able to get through to support [mention]WebAfrica Helper [/mention]I’m at a point where I can’t even get them to actually cancel my line… doing this will probably end up being another 2 to 3 months frustration and pulling my hair out.
Probably the most ridiculous support I’ve come across.. and not to say [mention]Metrofibre [/mention]has been any better… they just push the blame on each other, I can’t believe that there’s no ownership and resolution to a customers issue.
I’m still stuck in the middle not getting the support or service I’m paying for.
This is where we have had to stand in with the support of Metrofibre and get them to release the port and it took a whole 2 months for WebAfrica to notice there was an issue. It is unacceptable behaviour.
Anyone on a MetroFibre line 300/300 getting abnormally higher Fibre line speeds?
Earlier in the day I was getting 900/300. And now I’m getting 500/250.
I wonder if MetroFibre is preparing for another Fibre plan/ tier upgrade soon?
Earlier in the day I was getting 900/300. And now I’m getting 500/250.
I wonder if MetroFibre is preparing for another Fibre plan/ tier upgrade soon?