Fibre ISP change

[vangend]

Hi.

We'd like to apologise for the inconvenience caused during this period. We are working with Vumatel to ensure that the line is being activated correctly.

Any update on this, everytime i contact Afrihost since 12 April I get the same store, wait 24 - 48 hours, After that i contact them again, and once again please wait 24-48 hours. It might just be faster to move to another ISP that can sort out the problem with Vumatel.

 

[Afrigirl]

Any update on this, everytime i contact Afrihost since 12 April I get the same store, wait 24 - 48 hours, After that i contact them again, and once again please wait 24-48 hours. It might just be faster to move to another ISP that can sort out the problem with Vumatel.

Hi.

The delay is with the address, Vuma could not detect the existing installation and our order got stuck on the "installation scheduling"
We have logged it with Vuma's Dev team to correct the address and activate it with the existing FSAN. We have escalated to our Service manager at Vuma to check with their Dev team.

 

[vangend]

Hi.

The delay is with the address, Vuma could not detect the existing installation and our order got stuck on the "installation scheduling"
We have logged it with Vuma's Dev team to correct the address and activate it with the existing FSAN. We have escalated to our Service manager at Vuma to check with their Dev team.

@Afrigirl , Any update ?
Day 12 now since I signed up with Afrihost, and still no working fibre.

 

[DapperDanMan]

It might just be faster to move to another ISP that can sort out the problem with Vumatel.

Nope.

Remgro-owned DFA and Vumatel struggling

Remgro-owned DFA and Vumatel struggling DFA and Vumatel have plummeted to last and second last, respectively, in the latest Internet Service Providers’ Association rankings, pointing to problems at these two operators.

mybroadband.co.za

 

[vangend]

@Afrigirl I still do not have a active working fibre link at home.

 

[Afrigirl]

@Afrigirl I still do not have a active working fibre link at home.

Morning.

I have escalated again to the sales and installations team to assist with the activation of the service.

 

[Afrigirl]

@Afrigirl I still do not have a active working fibre link at home.

May I please have a picture of the ONT?

 

[vangend]