I Don't know about their service. Contacted them twice, with no response. Used their form on their site to send them a message. On the forum I was advised to phone. What is the point of an Internet company that doesn't respond to email? Why should I phone an email company and also why should I then chase after them? Obviously they don't want business.
I also sent mark a PM through the forum months ago -- no response
Maybe try again i managed to get some feedback from them just last week.