FNB blocks customer credit cards without warning

[Hanno Labuschagne]

FNB blocks customer credit cards without warning​

Numerous FNB customers are complaining that their credit cards have been blocked on Sunday without prior warning.

Reports of the issue were widespread on Twitter and FNB's Downdetector page, which saw a big spike in complaints from around 13:00.

 

[That_JC]

I'm one of them!

 

[Herr der Verboten]

Words fail me.

I'm going to speak to capitec during this week to buy me out. So tired of FNB going full ****ing retard...

 

[RVQ]

Common knowledge now that Saturday evening to Sunday morning is FNBs CAT 1/2 change window so something definitely didn't go as planned. Still amuses me that companies insist on taking the most dangerous changes and squeezing them all into one small window...

 

[Herr der Verboten]

Common knowledge now that Saturday evening to Sunday morning is FNBs CAT 1/2 change window so something definitely didn't go as planned. Still amuses me that companies insist on taking the most dangerous changes and squeezing them all into one small window...

Monday we go and do some public crucifixions?

I guess some ****face just went shooting from the hip

 

[Dups!]

Damn, my credit card has also gone R0!

FNB, you screw ups!

 

[alternate]

Common knowledge now that Saturday evening to Sunday morning is FNBs CAT 1/2 change window so something definitely didn't go as planned. Still amuses me that companies insist on taking the most dangerous changes and squeezing them all into one small window...

Do the other banks have the same type of issues? Might change as this is starting to happen more frequently with fnb.

I'm taking donations as my credit card balance is R0. Someone feed me please.

 

[Herr der Verboten]

Damn, my credit card has also gone R0!

FNB, you screw ups!

I initially thought I somehow overspent and made a transfer as I only use my credit card, now I hope that didn't go into the void.

Do the other banks have the same type of issues? Might change as this is starting to happen more frequently with fnb.

I'm taking donations as my credit card balance is R0. Someone feed me please.

Not the first time they ****ed up credit cards; quite few times where you just could not pay come last few/first few days of a month.

 

[Herr der Verboten]

I guess call center just went "eish" and are hiding in the safe hills

 

[RVQ]

Do the other banks have the same type of issues? Might change as this is starting to happen more frequently with fnb.

I'm taking donations as my credit card balance is R0. Someone feed me please.

At last check SBSA and ABSA have CAT2 windows during the week, CAT1 is strictly limited to when activity is at it lowest which does translate to times outside just the Saturday/Sunday window. Capitecs footprint is a fraction of the others so while they might adhere to the similar scheduling theres much less that can go wrong. Nedbank still uses typewriters

 

[HavocXphere]

And that's why I carry 4 cards. Not one of the providers has a 100% success rate (though investec comes close)...so safety in numbers is the only way

 

[saor]

A bit silly how you run the headline as though FNB did this maliciously / intentionally but then this quote...

“Our technical teams are working hard to urgently resolve the issue,” Labuschagne stated.

“We apologise to our customers for any inconvenience caused,” he added.

Could rather have said: FNB glitch causes cards to be blocked (or something like that).

 

[3WA]

And that's why I carry 4 cards. Not one of the providers has a 100% success rate (though investec comes close)...so safety in numbers is the only way

I also carry four cards. But none of them have any money on them

 

[RVQ]

And that's why I carry 4 cards. Not one of the providers has a 100% success rate (though investec comes close)...so safety in numbers is the only way

Have you had a time when more than 1 failed you? My backup is to always have cash on hand.

 

[Herr der Verboten]

And that's why I carry 4 cards. Not one of the providers has a 100% success rate (though investec comes close)...so safety in numbers is the only way

And all your deductions knows when its time to swop between the cards? I don't have hundreds but I can imagine if one or two was suppose to be going through now they wont.

 

[saor]

And that's why I carry 4 cards. Not one of the providers has a 100% success rate (though investec comes close)...so safety in numbers is the only way

Finally after carrying 4 cards for the last 15 years it pays off.
/s

 

[HavocXphere]

Have you had a time when more than 1 failed you? My backup is to always have cash on hand.

I've encountered edge cases where none of them work. e.g. Have run into Mastercard only places...problem if everything in pocket is Visa/Amex. Amex is also poorly supported and single cards are not fool proof as per this thread.

idk I just hate the thought of having consumed a service and having no way to pay.

And all your deductions knows when its time to swop between the cards? I don't have hundreds but I can imagine if one or two was suppose to be going through now they wont.

Both mastercard and visa can automatically push new card numbers to suppliers (for a fee). The smaller stuff I just push through paypal & debit orders don't change with the card. Not really an issue

 

[Dups!]

I initially thought I somehow overspent and made a transfer as I only use my credit card, now I hope that didn't go into the void...

I was worried at first and then I checked the budget account, it also showed R0. That is when I knew it had to do with a glitch in the system.

 

[Herr der Verboten]

Thanks FNB

 

[Pineapple Smurf]

Cash is King