FNB explains their website redesign

Still do not like it, it does not function properly and is a horrible design!

Font is the wrong size, the site does not fit correctly on my screen, it is not the best work i have seen,
looks like a 5 year old game on Facebook....
 
Van Zyl dismissed these concerns, saying that they extensively tested the user experience of the new website before launch. “The new site tested very positively,” said van Zyl.
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Thanks to the attitude of CEO of FNB Online Lee-Anne van Zyl I will never be an FNB user. I have considered it but not anymore.

PS: someone needs PR training (or a refresh)

Edit: updated signature time
 
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DrJohnZoidberg said:
Don't get what all the fuss is about. Why are some people so resistant to change?
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Because changes that makes things more cluttered and information more hidden is bad change. My colleague showed me her FNB website on her PC, its not nice at all.

Capitecs site might be a bit old style and not fancy looking at all but its been like that from the start. If they ever improve it, I am sure it will be an actual improvement.
 
My problem is not with the design, but with all the bugs, problems and other FRUSTRATIONS! The site did not bode well with business and caused more upsets than anything else. I see that they made no mention in regard with any problems. PR FAIL!
 
I don't like the new look all that much either. It's like they decided to copy Metro - they simplified everything so much that they ended up making things harder to find.

Also, it sucks on smartphones now. FNB's old website also did (with that funky, continuously moving right thing), but now with the new site, you can't zoom in anymore. The font is tiny on high resolution screens.
 
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supersunbird said:
Because changes that makes things more cluttered and information more hidden is bad change. My colleague showed me her FNB website on her PC, its not nice at all.

Capitecs site might be a bit old style and not fancy looking at all but its been like that from the start. If they ever improve it, I am sure it will be an actual improvement.
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Any new system comes with it's problems. I would rather be with a bank that's willing to change and improve their service than to be stuck in the dark ages with a bank that simply cannot move forward.

If you don't like change, then always use the same route to work, use the same products year in and year out and never try a new recipe or drink. Just stay the same and then see how the rest of the world overtakes you and how you grow apart from your friends. To grow as an individual or as a company, you have to accept that growth and change go hand in hand.
 
Yes the font is too large, though zooming out fixes this problem. Wish they could dynamically make use of the black space on the right when I do zoom out, but it's no biggie.

However, in terms of functionality, nothing else even comes close. What other bank allows you to perform the vast majority of the interations you need to do with your bank online?
 
THIS!

Van Zyl dismissed these concerns, saying that they extensively tested the user experience of the new website before launch. “The new site tested very positively,” said van Zyl.
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Who is this they, FNB? How can you dismiss concerns when it was not thoroughly tested by not only FNB?
 
rubytox said:
Any new system comes with it's problems. I would rather be with a bank that's willing to change and improve their service than to be stuck in the dark ages with a bank that simply cannot move forward.

If you don't like change, then always use the same route to work, use the same products year in and year out and never try a new recipe or drink. Just stay the same and then see how the rest of the world overtakes you and how you grow apart from your friends. To grow as an individual or as a company, you have to accept that growth and change go hand in hand.
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But if they made a mistake in some of the design decisions, will they be willing to change? Not seemingly so by Lee-Anne van Zyls response.
 
Although not a FNB customer I feel for them. I do find the UX of the site really cluttered and at times I would think people get lost in what the UX is trying to communicate. Too many things all over the place in a non coherent/consistent fashion. I think up to 4 levels of menus presenting different content is probably the biggest issue. If you need a GPS to navigate a website you probably missed something in understanding your user base.

Two years in the making sounds incredibly long and any website revamp will always run into issues - especially when you start facing non-compliant browsers (IE 7/8) or mobile devices which just don't do responsive. Does not sound like FNB did any A/B testing or had focus groups and real customers beta-testing - such feedback is really important, but perhaps challenging to do in an non-agile environment like a bank (when I say "non-agile" I mean all the red tape it takes to pass a customer query from customer care to IT).
 
supersunbird said:
Thanks to the attitude of CEO of FNB Online Lee-Anne van Zyl I will never be an FNB user. I have considered it but not anymore.

PS: someone needs PR training (or a refresh)

Edit: updated signature time
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We all know you a big capitec fan :)
 
DrJohnZoidberg said:
Don't get what all the fuss is about. Why are some people so resistant to change?
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Everyone is resistant to change. Everyone. Nobody simply embraces it for the sake of it. People need to assess change before they either embrace or reject it. If your local beer-on-tap pub changed to a gay bar with strobe lights and male strippers you'd more than likely not be happy with the change. Assessment of change is natural. Rejection thereof is an inevitable and understandable conclusion for many...
 
Ecco said:
We all know you a big capitec fan :)
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Yeah, true! :D I was considering an FNB account for some benefits and features not offered by Capitec... but an attitude like that instead of a "we will study and address valid concerns" attitude means I'll rather do without.
 
supersunbird said:
Yeah, true! :D I was considering an FNB account for some benefits and features not offered by Capitec... but an attitude like that instead of a "we will study and address valid concerns" attitude means I'll rather do without.
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I suspect the full quote didn't make it into the article. It's very easy to crop-quote someone into coming across as arrogant...
 
Responsive design is great. An interface more friendly on touch devices is great too.
At the end of the day it *looks* terrible though and with the "flat" look they've lost any intuitive hints of what things might do etc. Functionality wise they've broken quite a bit too.
 
When I still have to scroll down to reach other combo boxes on a 15" monitor you know somethings gone wrong..
 
Joker said:
When I still have to scroll down to reach other combo boxes on a 15" monitor you know somethings gone wrong..
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+1
It's so crap to use on a desktop. Sure mobile users want full functionality, but why can't they do 2 versions, both fully functional but with a desktop version with normal size buttons and text. Or make the app fully functional. I use the app if not at my desktop, I never browse the website from my phone.
It doesn't make sense to me to make the desktop experience rubbish because they want mobile to be nice.

And LOL at her basically saying "The focus groups thought it was good so all our customers are wrong". They probably only tested on mobile devices.
 
I feel I may start a flame war here... BUT...

I think the new FNB website is great! It's far faster than the old one. Everything that I do on a daily basis works exactly the same way - paying people and seeing who's paid you. I can't understand how everyone is so upset by it...

The new ABSA system is a couple of steps back, but the new FNB one is great.

Not sure why so many people with smartphones use the website though - there's an app for that.
 
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