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FNB Network down???
- Thread starter kokzn
- Start date
quite frankly, i can do more with FNB banking than I can with ABSA and way quicker so i dont really care if they are up 75% of the time.... although that is a very incorrect figure there....
They are up at least 90% of the time
regarding the Phising Scam - Email: Your Account Activation/Renewal Notice - More info: http://www.howcanwehelpyou.co.za/Community/forums/p/938/2501.aspx#2501
mikkelz_za
Senior Member
Yeah, congrats to FNB for keeping us updated here.
I find they're up 99% of the time (that I use it anyway).
I find they're up 99% of the time (that I use it anyway).
quite frankly, i can do more with FNB banking than I can with ABSA and way quicker so i dont really care if they are up 75% of the time.... although that is a very incorrect figure there....
They are up at least 90% of the time
Point taken... The thing that makes me see red is that they don't have a decent roll-back plan. They do the upgrade, then have to start making it work.
Kosmik
Honorary Master
Do you know that they do not? If you are aware of more facts then please post them but there is not enough information available on this forum to make such a claim. For all we know they have suffered a major hardware failure or even worse, a corruption issue. We have the right to demand answers but give them a chance to fix the problem first.
zamicro
Expert Member
- Joined
- Oct 22, 2007
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quite frankly, i can do more with FNB banking than I can with ABSA and way quicker so i dont really care if they are up 75% of the time.... although that is a very incorrect figure there....
They are up at least 90% of the time
I am a current FNB client. I used to be (1 year-ago) an ABSA client. I can do a lot more on ABSA internet banking than on FNB. Their reports are also a lot nicer.
But then again, I am not complaining. I actually do complain about the outage. Surely you have more than one server and can do parallel implementations? Last weekend I had an issue where I could not create a new recipient because of maintenance.
mikkelz_za
Senior Member
I think FNB has just surpassed the downtime one comes to expect from Telkom...
RBJacobs
Member
Make use of cellphone banking till online banking is up and running again - http://bit.ly/1gsUIf
Same here. I dont mind downtime. But why couldnt I make a debit card purchase yesterday morning? Obviously the issue seems to go deeper than online banking?
Very embarrassing having to place an order yesterday at a store, promising to pay asap @ home via online banking (due to debit card payment failing), and then have the store call me today saying I still havent paid.
Hope it gets resolved soon.
Very embarrassing having to place an order yesterday at a store, promising to pay asap @ home via online banking (due to debit card payment failing), and then have the store call me today saying I still havent paid.
Hope it gets resolved soon.
RBJacobs
Member
ANNOUNCEMENT: FNB Online CEO will be on Radio 702 Bruce Whitfield’s show today – to discuss FNB online banking downtime.
My missus had her card rejected at the shops this afternoon. Highly embarrassing for her.
It is a shame that people think the banking in south africa is 1st world! An outage for more than a few minutes, with todays technology, should be considered unacceptable. I can only imagine how this has inconvenienced and embarrassed people trying to pay for things. Makes you look like a crook and have to make excuses.
Not knowing the details, I would have thought they would have had a backout plan if the upgrade didn't go as planned. If it is volume related, did they not do a volume test/stress test before rolling it out. Could you not roll it out slowly and not do the big bang?
With the outrageous banking changes, if I were an FNB client, would demand reducing those for the month. Why would I have to pay for a service I did not receive?
It also amazes me that people think it is 'OK' for a bank to have an outage for so long!
Luckily people have a choice, so I would suggest using it and moving to another bank. That is the only way FNB will get the point, that to treat customers like this is not acceptable. (but I doubt people will, they quite accepting of poor treatment - bunch of sheep sometimes)
I wonder how this affects people overseas that need to get into their bank accounts?
Not knowing the details, I would have thought they would have had a backout plan if the upgrade didn't go as planned. If it is volume related, did they not do a volume test/stress test before rolling it out. Could you not roll it out slowly and not do the big bang?
With the outrageous banking changes, if I were an FNB client, would demand reducing those for the month. Why would I have to pay for a service I did not receive?
It also amazes me that people think it is 'OK' for a bank to have an outage for so long!
Luckily people have a choice, so I would suggest using it and moving to another bank. That is the only way FNB will get the point, that to treat customers like this is not acceptable. (but I doubt people will, they quite accepting of poor treatment - bunch of sheep sometimes)
I wonder how this affects people overseas that need to get into their bank accounts?
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I am overseas and can't get into my bank account. However, I must say I find the FNB Internet banking site to be much better than my british one (Barclays) The security features make it incredibly frustrating to use. I can basically only login from my home PC which has my login details stored because I can't remember the 16 digit ID I am supposed to use....forcing me to save the details on my home PC sort of defeats the security of the system I think.
Mines 12 - guess that extra four digits is the killer
rory
Well-Known Member
I agree. The whole world is in a state when a free service like gmail goes down for an hour. FNB is a paid service and has been down for more than a day. I tend to leave payments to the last day and then pay now this is a problem.
d0b33
Honorary Master
The FNB site has progressively become worse overtime, they once had a decent design/developer team now it looks like script and template kiddies are building their site and now also doing the upgrades. 