FNB online banking woes resolved

I remember a while back FNB's SSL certificate expired. I called the support centre and the people had no idea what I was talking about.
 
DarkStreet said:
I remember a while back FNB's SSL certificate expired. I called the support centre and the people had no idea what I was talking about.
Click to expand...

I had a problem with Standard Bank, where they populated the branch list for Nedbank with the wrong data, their solution? Clear your cache, close your browser, rinse, repeat. I eventually sent them screenshots detailing the problem, to this day I have had no feedback. Call centres...
 
Good news. My experience has been generally exceptional.
 
I experienced this problem this week. I phoned their call centre to report this and was told that their internet banking is not experiencing any issues at all.

Idiots. And "I told you so."
 
in all my dealings with FNB bar 1 I have been very happy. Online banking has really been made simple and easy.
 
I'm also happy with FNB and their whole electronic system - very useful.

However, their emailed bank statements claim to be "encrypted in compliance with" some or other law, but they are most definitely not. I imagine this will be impossible to escalate to someone who even understands the difference between selecting some "Secure this document" (making things up here) menu option from Adobe and actually deploying an encryption system where the user's password isn't emailed to him.
 
Aessa said:
I'm also happy with FNB and their whole electronic system - very useful.

However, their emailed bank statements claim to be "encrypted in compliance with" some or other law, but they are most definitely not. I imagine this will be impossible to escalate to someone who even understands the difference between selecting some "Secure this document" (making things up here) menu option from Adobe and actually deploying an encryption system where the user's password isn't emailed to him.
Click to expand...

Actually, they are encrypted, to prevent you from modifying them. a.k.a digitally signed.
 
FNB sent me comment regarding the proper channels for reporting problems with FNB Online. I updated the last paragraph accordingly.
 
Ah OK, fair enough, PDFs are signed at least. That is integrity of a message, not encryption. The CSVs arrive as plain text still.
And I'm not so much worried about somebody modifying it than about somebody seeing it when they shouldn't.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X