FNB system problems frustrate consumers

My Standard Bank balance has not been updated in 24 hours, still shows Sunday's balance eventhough I withdrew some cash on Sunday. I smell a conspiracy here
 
The only reason I am an FNB customer is because of PayPal.

Their online banking systems are ridiculously inept. Last week I was charged triple for an airtime purchase. I can only imagine the hassle I am going to have trying to get my money back from them.

The most technologically advanced bank this country has ever had was NBS. Too bad none of the current crop ever bothered to learn anything from them.
 
I became a new FNB customer just 3 weeks ago. It was the easiest banking experience I have ever had. I applied for a savings account and in one go, the account was set up along with my internet banking. All my withdrawal limits were automatically set up and set up with adequate values not this ridiculous R1000 a day bullsh**. I didn't have to go back to the bank to get my internet banking set up and have my limits increased, etc. And I love they're envelope free deposit ATMs.

Standard bank could learn a thing a thing or two, as could Nedbank where I waited more than a month before my account was finally opened. And it was only activated after having to call numerous times while no one could tell me the status of my application.
 
A friend of mine works for IBM, he says the meltdown had nothing to do with them. But he doesnt work in that side of the business so no idea how accurate that is.

I do know its a poisonous environment to work in.
 
AcidRaZor said:
Pass-the-buck-excuse... "It's not our problem, it's IBM's"

Wow, you'd think they'd employ people with the knowhow to fix **** wouldn't you?
Click to expand...


You clearly don't know much do you?

Big institutions like FNB and other even larger ones in South Africa use third party vendors. When you use third party solutions you have engineers that are catered towards the hardware/software that you utilize from them if they however are unable to resolve the problem it then gets escalated. We had an issue with IBM aswell, and we had to get engineers flown in from the States to come and take a look at the issue, took three days to resolve thankfully it fell on a weekend.
 
I am sorry if it offends anyone that that I am resurrecting an old thread but I wanted to make my comment here;

This was almost exactly a year ago and I am encountering the exact same problem. How can they still have these problems a year later? It just goes to show that FNB does not really care about the customer but rather their reputation only at the time that their failures are in the spotlight.

It should be an exercise that those who bring these issues to the media and public eye do; follow up at a later date to see if anything has changed.
 
GPSJane said:
Wow, FNB do not understand basic computer/network security. Go to this link http://www.mailers.fnbweb.co.za/Cam...ProductionSupport-September-ReleaseMailer.htm or http://www.mailers.fnbweb.co.za/Campaigns/Mailers/Personal/FNBonline/2012/08Aug/PS_AugustFixes/ and see how they allow internal documents containing personal information to be available to anyone on the internet.

What a bunch of idiots!
Click to expand...

I would be equally worried about their grammar and spelling in mentioned documents.
 
MagicDude4Eva said:
I would be equally worried about their grammar and spelling in mentioned documents.
Click to expand...

That's because of the calibre of people they employ these days. Gotta make the quotas work, so they'd rather pay people who scraped through high school and varsity than employ people based on their ability or competence.
 
MagicDude4Eva said:
I would be equally worried about their grammar and spelling in mentioned documents.
Click to expand...

Oh yes I noticed that. How difficult can it be to type the issue out in actual fully formed words? It is very worrying that I rely on these people to manage my money and the security of my account.

And a correction; this was 2 years ago. Even worse.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X