FNO Clawback Fees on ISP only changes

Krazeyboy

Krazeyboy

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I refer to this post:
A pity about the setup fee when migrating from another ISP posted Mar 17, 2022.

It discusses the FNO clawback fee levied on all fibre products, be it:
  • new install - no existing equipment or fibre installed
  • provisioning only install - i.e. all equipment and fibre is installed all that is required is the backend provisioning of the ONT.
It was stuck under the Cool Ideas Support Forum, which I think is unfair to Cool Ideas as it is an industry issue. Hence, I bring it to this more general section.

Now Personally I agree with these post replies to the original post:
porchrat said:
I get where you guys as an ISP are coming from. If you're just having to pass on a charge from the FNO here then you're not the ones creating the problem and I fully understand your pricing structure.

The whole practice of charging this fee regardless of whether a fibre line currently exists just feels like such a slimy practice by the FNO.

I feel like reassigning customers to another ISP on a pre-existing fibre line should be a duty they perform as part of their daily operations with little to no additional cost. After all they're getting a massive chunk of the monthly fee paid by the customer already.
Click to expand...

MidnightZA said:
I get that they need to charge an admin fee. What I don't get is why is it the same cost with or without installation.

For example, if the installation costs R1000 for up to 30m of cabling and the hardware, and admin is the remaining R250. Then I'll gladly pay that R250 upfront to switch to their network. I highly doubt installers go around installing fibre for free and the rest is the admin costs
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My own two cents are, the ISP's sell their wares as Month to Month, with no cancellation fees, but the 12-month clawback is essentially locking you in, which is not true month to month, as you cannot swop from one ISP to the next (in the 12-months) without incurring this fee.

I am pretty sure more people would sign up happily with this flexibility, and it would keep FNO's and ISP's on their toes as now it comes down to customer service. Which is what we the public want in the end.

Your Thoughts?
 
Krazeyboy said:
I refer to this post:
A pity about the setup fee when migrating from another ISP posted Mar 17, 2022.

It discusses the FNO clawback fee levied on all fibre products, be it:
  • new install - no existing equipment or fibre installed
  • provisioning only install - i.e. all equipment and fibre is installed all that is required is the backend provisioning of the ONT.
It was stuck under the Cool Ideas Support Forum, which I think is unfair to Cool Ideas as it is an industry issue. Hence, I bring it to this more general section.

Now Personally I agree with these post replies to the original post:




My own two cents are, the ISP's sell their wares as Month to Month, with no cancellation fees, but the 12-month clawback is essentially locking you in, which is not true month to month, as you cannot swop from one ISP to the next (in the 12-months) without incurring this fee.

I am pretty sure more people would sign up happily with this flexibility, and it would keep FNO's and ISP's on their toes as now it comes down to customer service. Which is what we the public want in the end.

Your Thoughts?
Click to expand...
FNO's generally don't care what ISP you with. You changing and hoping ISP to ISP just creates more admin for them they don't want flexibility. I personally have been with Cool Ideas for 5 or 6 years and Vumatel have had absolute no admin from me, they just need to make sure the line runs in my area.

Some ISP's will reduce the clawback fee based on how long you have been with them so if its R1200 and you leave in month 10 you pay R200
 
CrypticZA said:
FNO's generally don't care what ISP you with. You changing and hoping ISP to ISP just creates more admin for them they don't want flexibility. I personally have been with Cool Ideas for 5 or 6 years and Vumatel have had absolute no admin from me, they just need to make sure the line runs in my area.

Some ISP's will reduce the clawback fee based on how long you have been with them so if its R1200 and you leave in month 10 you pay R200
Click to expand...
This is what we used to do, but have removed all claw backs.
 
PaulMurkin said:
Why on earth would you do that?
Click to expand...
Confidence their support can resolve issues and people will stick around?

Yes you will get your dirtbags who will find fault with everything and anything but their stuff works. Yes there are small issues here and there but in 6 years i have contacted their support like 3 times i don't even know my Cool Ideas login details i would need to go guess my password :ROFL:
 
CrypticZA said:
Confidence their support can resolve issues and people will stick around?

Yes you will get your dirtbags who will find fault with everything and anything but their stuff works. Yes there are small issues here and there but in 6 years i have contacted their support like 3 times i don't even know my Cool Ideas login details i would need to go guess my password :ROFL:
Click to expand...
Not the answer I was expecting but OK.
I have no experience with CISP, heard they were good but I was hesitant, which turned out to be a good thing to be
 
PaulMurkin said:
Not the answer I was expecting but OK.
I have no experience with CISP, heard they were good but I was hesitant, which turned out to be a good thing to be
Click to expand...
Most FNOs have dropped their install fees as the market plateaus. So we have less risk, and it makes it more attractive.

Also, managing claw backs is a nightmare. When people move, you would have to reset the clawback. Some people move 3 times in 2 years.
 
PBCool said:
Most FNOs have dropped their install fees as the market plateaus. So we have less risk, and it makes it more attractive.

Also, managing claw backs is a nightmare. When people move, you would have to reset the clawback. Some people move 3 times in 2 years.
Click to expand...

Can you name the FNO's who have dropped their fees?
 
I regret not taking CISP when I moved to my new place. Joined the RSAWeb circus, and now that I want to leave, they are charging me the R995 setup fee.

The way I dislike them, it's a small fee to pay for freedom. I am sorry I cheated @PBCool
 
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Anonymous said:
I regret not taking CISP when I moved to my new place. Joined the RSAWeb circus, and now that I want to leave, they are charging me the R995 setup fee.

The way I dislike them, it's a small fee to pay for freedom. I am sorry I cheated @PBCool
Click to expand...
Soz man :(
 
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