Your grandparent are deffinately in the minority and they could just as easily work in Windows than a pre-configured Linux. Many of my friends/family who are not tech savvy, have computers and use them to install apps, watch movies, play games and work without the need of calling some techy.
You can just as easily say that they can work in Linux as easily as in Windows.
Windows: If you want to install this app, pop this CD in or double click setup.exe and click next next next and if you want to play this game, to install the driver double click this setup.exe, next next next.
Linux: If you want to install this app, first you need to download the right package for your distro and kernel, then you need to go to your console type in dpkg -i package.deb follow the instructions. Now your app might not be in the menu, so you'll need to either link it to your desktop or run it from the console. Now if you want 3D accelleration well thats almost an manual on it's own.
Even synaptic is more difficult than double click
Im afraid you are rather behind the times there. In Linux, IF your drivers are not installed automatically, installing them is as simple as clicking a checkbox in Synaptic. Im afraid you will have to prove that Synaptic is harder. In order to install a windows app, I need to go and find the program, then buy it, then download it or put the cd in. I then have to run the install (while worrying about spyware and viruses), and manually configure any strange settings I may find.
In Ubuntu, I locate the app in Synaptic, click the checkbox, and click apply. I dont have to worry about viruses or spyware, because every single piece of software is vetted by the Distro developers (Ubuntu in my case). If you could, please explain how this is harder than installing a windows application.
They all want an OS that is easy to install and use, and unfortunately Linux is NOT that OS (yet?).
Linux is difficult to setup, it's difficult to install things it is more difficult to use than Windows or "MacOS X" straight of the box.
I dont believe you have used Linux. These statements are completely and patently false.
Installing Ubuntu takes 15 minutes, and asks fewer questions than Windows XP. There are also no hassles if you are installing Ubuntu on a SATA hdd (Something which kills XP every time).
Once this 15 minute install is finished, you have a working Firefox, eMail client, and Office Suite, all installed already. 90% of people dont need much more than that, and if they do, Synaptic is only a click away.
For usability out of the box, "MacOS X" beats everything hands down, next in line is Window and third place was ubuntu - those are FACTs from survey's I've read in magazines, the web and research that I do almost daily. I am a User Experience Designer, it's my JOB to know that and I deal with users and UI's on daily basis for multiplatform POS systems. It's also the reason why I run Windows XP, Vista and Linux on my PC. I am not for or against a certain OS, as they all have their strong point and weakpoints. Linux's weak point is unfortunately it's usability.
I have an equal number of surveys that prove WinXP is better than MacOS X, and more that prove Gnome is better than both. Surveys are useless in this argument, and the only thing that makes a difference is how the people like like it.
There is no way anyone can prove that my Gnome setup is less usable than windows. In fact, most of the people I have installed Linux for are impressed with how much easier life is in Ubuntu with Gnome.
As far as installing hardcore developer apps, I ran a test the other day with a Windows user. The mission was to install apache, PHP5 MediaWiki and MySQL.
Both of us started with the packages downloaded, I used Synaptic, and he did it the windows way.
My time: 3 minutes.
His time: Almost an hour.
By the end of the exercise, we both had MediaWiki up and running. It is provably easier, and I can reproduce those results for you anytime. This is all because Linux has a standard configuration, packages can be set up and configured automatically. In this case, Im afraid, Linux is dramatically easier!
Moreover, when I run a Linux update, its not just my Kernel that is updated. Every single piece of software that is installed is updated from a central place, with a single click. Can windows claim that?
Before I go, I must clarify, I know I have come across as a bit of a zealot, I'm not. I will be first in line when Windows Vista comes out. I also don't believe what I have said above applies to all Linuxes. I DONT believe all Linuxes are ready for the desktop.
If you play lots of games, Linux is NOT for you.
If you have lots of Software that only runs in windows, Linux is NOT for you.
If you are an AVERAGE user, Linux can work very well for you.
P.S Everything I have said here applies to Ubuntu 6.06 and 6.10 (alpha release). I would never tell someone to install SuSE or Fedora Core, they are harder to use, and should be used by more experienced Linux users, even though they have absolutely no power advantage of Ubuntu.
LaRoosTa, if you have the time and inclination, download the Ubuntu install CD. It is a Live CD, so you can run it to see what you would get if you did choose to install. At least you would know more about the subject.