Hmm, my local vodashop is still giving me hell with the swapout. They allegedly got stock on Wednesday, and now they have run out. The problem is I have been on their 'waiting list' since the 22nd of April.
They say that they give out the cards to the people on the waiting list as they come in (the cards). I confronted them about the fact that I have been on the waiting list for a long time, and they haven't phoned me about anything, their reply was simply:
'The waiting list is huge'. I asked them how 'huge' and their reply was:
'You don't want to know'.
To my knowledge that is simply translated to: 'We don't want to help you, now buzz off!'. I am losing my patience with this shop, plus, every time I phone them they simply don't answer their phone, it just goes off to some vodacom advert and that is where it stays. This forces me to go to the local mall (here in Rustenburg) and ask them face-to-face, and when I walk in, surprise surprise, the store is completely empty!
It takes me 5 mins to get there, and today I phoned them when I was like 2 metres from the store, I could see it was empty, and they still failed to answer their phone!
I find this utterly unacceptable and I would like to know if there is anything that can be done about it. I have phone numbers, names, the works, to supply if you need any of it.
The problem is I know there are many other stores in Pretoria-Jo'burg area that will go that extra mile for their customers, but then you get a store like this that completely tarnishes vodacom's good name.