Frogfoot Gpon FTTH Fibre Performance

lightpixel said:
Hello AfriMan, still a problem. the Facebook thread is exploding. All different ISPs.
Can you provide us with feedback AfriMan?

Code: 
Stephens-Mac:~ stephen$ iperf3 -4 -V -R -t 10 -O 3 -u -b 80M -l 1440 -c iperf.ct1.napafrica.net
iperf 3.6
Darwin Stephens-Mac.local 19.0.0 Darwin Kernel Version 19.0.0: Fri Aug  9 21:59:46 PDT 2019; root:xnu-6153.0.139.161.2~2/RELEASE_X86_64 x86_64
Control connection MSS 1448
Time: Mon, 26 Aug 2019 08:17:03 GMT
Connecting to host iperf.ct1.napafrica.net, port 5201
Reverse mode, remote host iperf.ct1.napafrica.net is sending
      Cookie: zemsh72azxve4l3mxm4fx7dxyp2hptftg4mr
[  6] local 10.0.0.154 port 64271 connected to 196.10.99.34 port 5201
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  6]   0.00-1.00   sec  6.79 MBytes  56.9 Mbits/sec  0.190 ms  1484/6425 (23%)  (omitted)
[  6]   1.00-2.00   sec  9.32 MBytes  78.2 Mbits/sec  0.206 ms  622/7408 (8.4%)  (omitted)
[  6]   2.00-3.00   sec  7.06 MBytes  59.2 Mbits/sec  0.213 ms  1315/6456 (20%)  (omitted)
[  6]   0.00-1.00   sec  9.29 MBytes  77.9 Mbits/sec  0.206 ms  651/7417 (8.8%)
[  6]   1.00-2.00   sec  6.99 MBytes  58.6 Mbits/sec  1.001 ms  1357/6446 (21%)
[  6]   2.00-3.00   sec  9.29 MBytes  78.0 Mbits/sec  0.225 ms  654/7421 (8.8%)
[  6]   3.00-4.00   sec  6.99 MBytes  58.7 Mbits/sec  0.233 ms  692/5784 (12%)
[  6]   4.00-5.00   sec  9.29 MBytes  77.9 Mbits/sec  0.217 ms  1312/8078 (16%)
[  6]   5.00-6.00   sec  7.41 MBytes  62.2 Mbits/sec  0.211 ms  555/5953 (9.3%)
[  6]   6.00-7.00   sec  9.20 MBytes  77.2 Mbits/sec  0.191 ms  1200/7898 (15%)
[  6]   7.00-8.00   sec  7.14 MBytes  59.9 Mbits/sec  0.231 ms  600/5802 (10%)
[  6]   8.00-9.00   sec  9.24 MBytes  77.5 Mbits/sec  0.221 ms  1355/8082 (17%)
[  6]   9.00-10.00  sec  6.97 MBytes  58.4 Mbits/sec  0.205 ms  700/5773 (12%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  6]   0.00-10.00  sec  95.4 MBytes  80.0 Mbits/sec  0.000 ms  0/69983 (0%)  sender
[  6]   0.00-10.00  sec  81.8 MBytes  68.6 Mbits/sec  0.205 ms  9076/68654 (13%)  receiver
CPU Utilization: local/receiver 5.4% (1.1%u/4.3%s), remote/sender 1.8% (0.0%u/1.8%s)

iperf Done.
Stephens-Mac:~ stephen$
Click to expand...

Word from our NOC is that our users are still seeing packet loss and poor speeds. Frogfoot are working on this and we're waiting for further updates from them.
 
Our NOC have informed us that Frogfoot have resolved the issue. If you are still seeing packet loss or latency, please reboot and test again.
 
Really sad. 50/50 fibre activated yesterday and is performing worse than my 20 vdsl line.
 
yikes... I'm seriously considering cancelling my pre-order with FF and sticking to my 10mb ADSL line. Can't imagine having to watch youtube in 480p on a 100/100 line!

I've been waiting for 9+ months while FF have done nothing but consistently fail to meet their "forecast build completion" date in the southern peninsula. Combine that with what I'm reading in this thread, no bueno.

I feel sorry for the ISPs that have to deal with this **** from FF.
 
AfriMan said:
Our NOC have informed us that Frogfoot have resolved the issue. If you are still seeing packet loss or latency, please reboot and test again.
Click to expand...

I see the fault is still being reported on your app. And I just received another SMS (26 Aug at 13:23) saying that "Frogfoot is attending to a fault in my area".
 
PandaB said:
I see the fault is still being reported on your app. And I just received another SMS (26 Aug at 13:23) saying that "Frogfoot is attending to a fault in my area".
Click to expand...

It seems like there could be a second issue on their network. We're busy getting the details :(
 
skybounder said:
Really sad. 50/50 fibre activated yesterday and is performing worse than my 20 vdsl line.
Click to expand...
Just be patient , they tend to tweak your connection after a day or two.

I'm in a new fibre ready area ( the first house to be activated, even though i was supposed to go live in September only ) And the first week was rough, speeds were all over, latency issues non stop. The last two days i tested 102mbps down and 101mbps up constantly ... And the ping is looking way more stable as well.
 
Code: 
Starting Test: protocol: UDP, 1 streams, 1460 byte blocks, omitting 3 seconds, 15 second test
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  7.94 MBytes  66.6 Mbits/sec  0.175 ms  1165/6864 (17%)  (omitted)
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  0.191 ms  0/6849 (0%)  (omitted)
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.181 ms  0/6849 (0%)  (omitted)
[  4]   0.00-1.00   sec  9.54 MBytes  80.0 Mbits/sec  0.192 ms  0/6850 (0%) 
[  4]   1.00-2.00   sec  9.53 MBytes  80.0 Mbits/sec  0.187 ms  0/6848 (0%) 
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.205 ms  0/6850 (0%) 
[  4]   3.00-4.00   sec  9.54 MBytes  80.0 Mbits/sec  0.182 ms  0/6850 (0%) 
[  4]   4.00-5.00   sec  9.54 MBytes  80.0 Mbits/sec  0.190 ms  0/6849 (0%) 
[  4]   5.00-6.00   sec  9.54 MBytes  80.0 Mbits/sec  0.182 ms  0/6850 (0%) 
[  4]   6.00-7.00   sec  9.54 MBytes  80.0 Mbits/sec  0.178 ms  0/6849 (0%) 
[  4]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.184 ms  0/6850 (0%) 
[  4]   8.00-9.00   sec  9.54 MBytes  80.0 Mbits/sec  0.180 ms  0/6849 (0%) 
[  4]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.185 ms  0/6849 (0%) 
[  4]  10.00-11.00  sec  9.54 MBytes  80.0 Mbits/sec  0.186 ms  0/6849 (0%) 
[  4]  11.00-12.00  sec  9.54 MBytes  80.0 Mbits/sec  0.173 ms  0/6850 (0%) 
[  4]  12.00-13.00  sec  9.53 MBytes  80.0 Mbits/sec  0.196 ms  0/6848 (0%) 
[  4]  13.00-14.00  sec  9.53 MBytes  79.9 Mbits/sec  0.218 ms  7/6851 (0.1%) 
[  4]  14.00-15.00  sec  9.51 MBytes  79.8 Mbits/sec  0.185 ms  0/6828 (0%)
That's looking substantially better. Above is to London.
 
Johnatan56 said:
Code: 
Starting Test: protocol: UDP, 1 streams, 1460 byte blocks, omitting 3 seconds, 15 second test
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.00   sec  7.94 MBytes  66.6 Mbits/sec  0.175 ms  1165/6864 (17%)  (omitted)
[  4]   1.00-2.00   sec  9.54 MBytes  80.0 Mbits/sec  0.191 ms  0/6849 (0%)  (omitted)
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.181 ms  0/6849 (0%)  (omitted)
[  4]   0.00-1.00   sec  9.54 MBytes  80.0 Mbits/sec  0.192 ms  0/6850 (0%)
[  4]   1.00-2.00   sec  9.53 MBytes  80.0 Mbits/sec  0.187 ms  0/6848 (0%)
[  4]   2.00-3.00   sec  9.54 MBytes  80.0 Mbits/sec  0.205 ms  0/6850 (0%)
[  4]   3.00-4.00   sec  9.54 MBytes  80.0 Mbits/sec  0.182 ms  0/6850 (0%)
[  4]   4.00-5.00   sec  9.54 MBytes  80.0 Mbits/sec  0.190 ms  0/6849 (0%)
[  4]   5.00-6.00   sec  9.54 MBytes  80.0 Mbits/sec  0.182 ms  0/6850 (0%)
[  4]   6.00-7.00   sec  9.54 MBytes  80.0 Mbits/sec  0.178 ms  0/6849 (0%)
[  4]   7.00-8.00   sec  9.54 MBytes  80.0 Mbits/sec  0.184 ms  0/6850 (0%)
[  4]   8.00-9.00   sec  9.54 MBytes  80.0 Mbits/sec  0.180 ms  0/6849 (0%)
[  4]   9.00-10.00  sec  9.54 MBytes  80.0 Mbits/sec  0.185 ms  0/6849 (0%)
[  4]  10.00-11.00  sec  9.54 MBytes  80.0 Mbits/sec  0.186 ms  0/6849 (0%)
[  4]  11.00-12.00  sec  9.54 MBytes  80.0 Mbits/sec  0.173 ms  0/6850 (0%)
[  4]  12.00-13.00  sec  9.53 MBytes  80.0 Mbits/sec  0.196 ms  0/6848 (0%)
[  4]  13.00-14.00  sec  9.53 MBytes  79.9 Mbits/sec  0.218 ms  7/6851 (0.1%)
[  4]  14.00-15.00  sec  9.51 MBytes  79.8 Mbits/sec  0.185 ms  0/6828 (0%)
That's looking substantially better. Above is to London.
Click to expand...

Agreed. No packet loss to Teraco from Atomic.

Code: 
Stephens-Mac:~ stephen$ iperf3 -4 -V -R -t 10 -O 3 -u -b 160M -l 1440 -c iperf.ct1.napafrica.net
iperf 3.6
Darwin Stephens-Mac.local 19.0.0 Darwin Kernel Version 19.0.0: Fri Aug  9 21:59:46 PDT 2019; root:xnu-6153.0.139.161.2~2/RELEASE_X86_64 x86_64
Control connection MSS 1448
Time: Mon, 26 Aug 2019 14:06:44 GMT
Connecting to host iperf.ct1.napafrica.net, port 5201
Reverse mode, remote host iperf.ct1.napafrica.net is sending
      Cookie: vxmeaf2f7btk4j2jhzie7vdv7a6vnw4cf462
[  6] local 10.0.0.154 port 53625 connected to 196.10.99.34 port 5201
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  6]   0.00-1.00   sec  19.1 MBytes   160 Mbits/sec  0.090 ms  0/13896 (0%)  (omitted)
[  6]   1.00-2.00   sec  19.1 MBytes   160 Mbits/sec  0.107 ms  0/13886 (0%)  (omitted)
[  6]   2.00-3.00   sec  19.1 MBytes   160 Mbits/sec  0.077 ms  0/13889 (0%)  (omitted)
[  6]   0.00-1.00   sec  19.1 MBytes   160 Mbits/sec  0.070 ms  0/13888 (0%) 
[  6]   1.00-2.00   sec  19.1 MBytes   160 Mbits/sec  0.084 ms  0/13886 (0%) 
[  6]   2.00-3.00   sec  19.1 MBytes   160 Mbits/sec  0.088 ms  0/13888 (0%) 
[  6]   3.00-4.00   sec  19.1 MBytes   160 Mbits/sec  0.080 ms  0/13887 (0%) 
[  6]   4.00-5.00   sec  19.1 MBytes   160 Mbits/sec  0.107 ms  0/13887 (0%) 
[  6]   5.00-6.00   sec  19.1 MBytes   160 Mbits/sec  0.087 ms  0/13888 (0%) 
[  6]   6.00-7.00   sec  19.1 MBytes   160 Mbits/sec  0.110 ms  0/13887 (0%) 
[  6]   7.00-8.00   sec  19.1 MBytes   160 Mbits/sec  0.107 ms  0/13887 (0%) 
[  6]   8.00-9.00   sec  19.1 MBytes   160 Mbits/sec  0.069 ms  0/13887 (0%) 
[  6]   9.00-10.00  sec  19.1 MBytes   160 Mbits/sec  0.120 ms  0/13891 (0%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  6]   0.00-10.00  sec   191 MBytes   160 Mbits/sec  0.000 ms  0/138917 (0%)  sender
[  6]   0.00-10.00  sec   191 MBytes   160 Mbits/sec  0.120 ms  0/138876 (0%)  receiver
CPU Utilization: local/receiver 8.4% (1.7%u/6.8%s), remote/sender 1.2% (0.2%u/1.1%s)

iperf Done.
Stephens-Mac:~ stephen$
 
Speed tests on my side show that it's very unstable.
One speed test shows 12/21. Then a few seconds a later, a retry for the same test shows 0.10/20.5.
 
On their Facebook

Dear Customers

An update on the current speed issue -
Our Core Engineers are currently investigating and implementing a solution. We will keep customers updated as we progress.

Once again, we apologise for the inconveniences caused.
 
PandaB said:
Speed tests on my side show that it's very unstable.
One speed test shows 12/21. Then a few seconds a later, a retry for the same test shows 0.10/20.5.
Click to expand...

Can you test to Vox Cape Town and Vox JHB?
 
I think the Frogs have been busy, network returning to normal.

Zero packet loss to Teraco. TCP and UDP tests below.

Code: 
Stephens-Mac:~ stephen$ iperf3 -4 -V -t 10 -O 3 -R -c iperf.ct1.napafrica.net
iperf 3.6
Darwin Stephens-Mac.local 19.0.0 Darwin Kernel Version 19.0.0: Fri Aug  9 21:59:46 PDT 2019; root:xnu-6153.0.139.161.2~2/RELEASE_X86_64 x86_64
Control connection MSS 1448
Time: Mon, 26 Aug 2019 17:43:17 GMT
Connecting to host iperf.ct1.napafrica.net, port 5201
Reverse mode, remote host iperf.ct1.napafrica.net is sending
      Cookie: hnpdts2557n56wkjw5l2rqdwx4yglg4aehmz
      TCP MSS: 1448 (default)
[  6] local 10.0.0.154 port 61591 connected to 196.10.99.34 port 5201
Starting Test: protocol: TCP, 1 streams, 131072 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval           Transfer     Bitrate
[  6]   0.00-1.00   sec  23.7 MBytes   199 Mbits/sec                  (omitted)
[  6]   1.00-2.00   sec  24.2 MBytes   203 Mbits/sec                  (omitted)
[  6]   2.00-3.00   sec  24.2 MBytes   203 Mbits/sec                  (omitted)
[  6]   0.00-1.00   sec  24.2 MBytes   203 Mbits/sec                 
[  6]   1.00-2.00   sec  24.2 MBytes   203 Mbits/sec                 
[  6]   2.00-3.00   sec  24.1 MBytes   203 Mbits/sec                 
[  6]   3.00-4.00   sec  21.8 MBytes   183 Mbits/sec                 
[  6]   4.00-5.00   sec  24.1 MBytes   202 Mbits/sec                 
[  6]   5.00-6.00   sec  24.2 MBytes   203 Mbits/sec                 
[  6]   6.00-7.00   sec  23.9 MBytes   201 Mbits/sec                 
[  6]   7.00-8.00   sec  24.1 MBytes   202 Mbits/sec                 
[  6]   8.00-9.00   sec  24.2 MBytes   203 Mbits/sec                 
[  6]   9.00-10.00  sec  24.1 MBytes   202 Mbits/sec                 
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bitrate         Retr
[  6]   0.00-10.00  sec   239 MBytes   200 Mbits/sec  121             sender
[  6]   0.00-10.00  sec   239 MBytes   200 Mbits/sec                  receiver
CPU Utilization: local/receiver 6.0% (1.2%u/4.9%s), remote/sender 0.4% (0.0%u/0.3%s)
snd_tcp_congestion cubic

iperf Done.
Stephens-Mac:~ stephen$

Code: 
Stephens-Mac:~ stephen$ iperf3 -4 -V -R -t 10 -O 3 -u -b 160M -l 1440 -c iperf.ct1.napafrica.net
iperf 3.6
Darwin Stephens-Mac.local 19.0.0 Darwin Kernel Version 19.0.0: Fri Aug  9 21:59:46 PDT 2019; root:xnu-6153.0.139.161.2~2/RELEASE_X86_64 x86_64
Control connection MSS 1448
Time: Mon, 26 Aug 2019 17:47:21 GMT
Connecting to host iperf.ct1.napafrica.net, port 5201
Reverse mode, remote host iperf.ct1.napafrica.net is sending
      Cookie: eg3deluxu2yzbquqatakyq4ex7wa77hc2jpa
[  6] local 10.0.0.154 port 51166 connected to 196.10.99.34 port 5201
Starting Test: protocol: UDP, 1 streams, 1440 byte blocks, omitting 3 seconds, 10 second test, tos 0
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  6]   0.00-1.00   sec  19.1 MBytes   160 Mbits/sec  0.079 ms  0/13888 (0%)  (omitted)
[  6]   1.00-2.00   sec  19.1 MBytes   160 Mbits/sec  0.096 ms  0/13889 (0%)  (omitted)
[  6]   2.00-3.00   sec  19.1 MBytes   160 Mbits/sec  0.079 ms  0/13889 (0%)  (omitted)
[  6]   0.00-1.00   sec  19.1 MBytes   160 Mbits/sec  0.088 ms  0/13889 (0%) 
[  6]   1.00-2.00   sec  19.1 MBytes   160 Mbits/sec  0.087 ms  0/13891 (0%) 
[  6]   2.00-3.00   sec  19.1 MBytes   160 Mbits/sec  0.101 ms  0/13887 (0%) 
[  6]   3.00-4.00   sec  19.1 MBytes   160 Mbits/sec  0.096 ms  0/13890 (0%) 
[  6]   4.00-5.00   sec  19.1 MBytes   160 Mbits/sec  0.094 ms  0/13889 (0%) 
[  6]   5.00-6.00   sec  19.1 MBytes   160 Mbits/sec  0.074 ms  0/13891 (0%) 
[  6]   6.00-7.00   sec  19.1 MBytes   160 Mbits/sec  0.083 ms  0/13888 (0%) 
[  6]   7.00-8.00   sec  19.1 MBytes   160 Mbits/sec  0.078 ms  0/13889 (0%) 
[  6]   8.00-9.00   sec  19.1 MBytes   160 Mbits/sec  0.074 ms  0/13889 (0%) 
[  6]   9.00-10.00  sec  19.1 MBytes   160 Mbits/sec  0.073 ms  0/13890 (0%) 
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  6]   0.00-10.00  sec   191 MBytes   160 Mbits/sec  0.000 ms  0/138921 (0%)  sender
[  6]   0.00-10.00  sec   191 MBytes   160 Mbits/sec  0.073 ms  0/138893 (0%)  receiver
CPU Utilization: local/receiver 8.0% (1.7%u/6.4%s), remote/sender 0.8% (0.1%u/0.7%s)

iperf Done.
Stephens-Mac:~ stephen$
 
So I've seen quite a few tests come in. Looks like the problem is sorted.

I really really want to thank my ISP Atomic Access as I know for a fact they drove this home with Frogfoot and it was a marathon of tests and calls.

They stuck their neck out when they were isolated by the FNO and made out to be the problem in the early days.
This ISP has got heart and their engineers are insanely well qualified and experienced. I have never had service like this from our other service providers.

There have been some threads out there about which ISP to go for, I will put my reputation on the line and vouch for these guys.
 
PS. Thanks Frogfoot.

See, we weren't all imagining it.

But really, thanks, and thanks for the extra speed you gave us all.

JHB - testing from Cape Town, Milnerton

st_jhb.png
 
I'm definitely still suffering here. Netflix buffering and streaming at very low res, even though a speedtest with a local server shows 20/20.
 
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