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Question of the Day: What's the most interesting small town you've visited in South Africa?
Frogfoot Thread
- Thread starter HartsockZA
- Start date
The Badger
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Well I pay for a 200 up and 200 down but only get 200 up and 47 down for the past 2 weeks. Don't even try to submit a Linux speedtest.cli report. Way above the "engineers" skill set. If it does not say Windows speedtest app you are left in the cold. At this stage I think it might be better to switch to 5g for less per month and more stable.
ive sent 12 screenshots in already in this ticket. a bunch of copy paste of the ping / tracert.
my concern with going to another ISP is that what if the problem really is with frogfoot (only fibre provider here) then i'll have the same issues. but this is really feeling more like an axxess thing than anything else
my concern with going to another ISP is that what if the problem really is with frogfoot (only fibre provider here) then i'll have the same issues. but this is really feeling more like an axxess thing than anything else
The Badger
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If it is not in the support script they just ignore the issue.
I also got exactly the same response now. I have already done all the tests for them, sent over 30 screenshots of the problem and explained it in detail.
I am now requesting to speak to a manager (Not sure how much that will help) and also sent Frogfoot a message on Facebook begging them to please assist.
I am now requesting to speak to a manager (Not sure how much that will help) and also sent Frogfoot a message on Facebook begging them to please assist.
I have managed to get a Frogfoot representative contact me this morning. Frogfoot has made it clear that there is no requirement from their side for "Packet loss need to be at least 5% before they will accept a ticket".
They are contacting Axxess and instructing them to log this as a fault so that they can attend.
Still no feedback from Axxess
They are contacting Axxess and instructing them to log this as a fault so that they can attend.
Still no feedback from Axxess
The Badger
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- Zola N – 2022-11-18 12:03:37
Hi Ronnie
Our Faults department have reviewed the fault and they need the speed test(s) need to be done with a speedtest.net App.
May you please download the above mentioned so you can be able to test the speed on it and please provide 3 separate speed tests and forward so the issue can be expedited with the Faults team.
Kind Regards
Am I missing something?
"
SPEEDTEST® CLI
Internet connection measurement for developers
Speed test CLI brings the trusted technology and global server network behind Speed test to the command line. Built for software developers, system administrators and computer enthusiasts alike, Speed test CLI is the first official Linux-native Speed test application backed by Ookla®.
its an official speedtest app afterall...
my fun with them, pings have to be a screenshot of cmd window and submitted as a pdf. otherwise its not accepted.
my dealings with their support staff has been rather cordial - (other than the scripted copy paste ping, unplug, 2 minutes blah blah). but the processes they have... im truely amazed how axxess has deteriorated
my fun with them, pings have to be a screenshot of cmd window and submitted as a pdf. otherwise its not accepted.
my dealings with their support staff has been rather cordial - (other than the scripted copy paste ping, unplug, 2 minutes blah blah). but the processes they have... im truely amazed how axxess has deteriorated
The Badger
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Agree, they went from hero to zero when they started with fibre. Why they protect Frogfoot is also unbelievable.
tardomatic
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As someone who used to be on FrogFoot - and had the same issues for 2 years (literally) - the only solution is to switch to another FNO - been on OpenServe for a year now and it is solid as a rock.
Problem is my 110m driveway. I have Vuma on the pavement, but we had to pay almost R4k in extra fibre metres when we had FF installed. Definitely not keen to pay that again.
Last edited:
tardomatic
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I would pay it to get away from FF - otherwise you're just paying whatever you pay per month to FF for frustration
100% agree. I paid +-R7k to get fiber installed at my business and then R2.6k a month for 20mb business fiber. Frogfoot and Vox (which is the same company if I’m not mistaken) not even a week later, the prices drop to R1.5k for installation and R1.5k for the 20mb. So when I asked if I could get my subscription dropped to R1.5k also (I did everything month to month and paid the installation upfront) they say no it’s a pricing error on their website and it’s actually more, that was a month ago. Prices are still the same
Good Day
Please be advised that the Frogfoot issue regarding the intermittent connectivity has been resolved.
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well lets see how this goes... i really hope it is fixed... starting to run out of "trial" days for pingplotter...
Please be advised that the Frogfoot issue regarding the intermittent connectivity has been resolved.
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well lets see how this goes... i really hope it is fixed... starting to run out of "trial" days for pingplotter...
My packet loss has decreased.
With regard pingplotter. I've owned a license for more than 20 years.
In that time I had to give him a couple of bucks twice when he made major upgrades. This is another small business operator who's fighting way above his weight category. It's worth supporting him.
