Frogfoot Thread

lol. wish axxess was as on the ball with social media support and not just copy paste ping 8.8.8.FUFUFUFUFUFUFUFUFUFUFUFU
 
back to normal now, in terms of FTTH symmetric speed. But will be keeping an eye on it.

Still curious as to what the root cause was. As there were no outages on the Frogfoot network noticeboard that could have caused it in our region.
 
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DeSLAM said:
back to normal now, in terms of FTTH symmetric speed. But will be keeping an eye on it.

Still curious as to what the root cause was. As there were no outages on the Frogfoot network noticeboard that could have caused it in our region.
Click to expand...

Hi

I haven't seen any notices for your area.

Please keep us posted as soon as you experience issues so we can investigate and provide feedback.

I do apologise for the run around you had with our normal support channels.
 
Is there any issues with Afrihost and FF in the Garden Route, getting connections issues since yesterday.
Started a traceroute and this is what I get 1669184815220.png
 
NeoNarchy said:
Is there any issues with Afrihost and FF in the Garden Route, getting connections issues since yesterday.
Started a traceroute and this is what I get View attachment 1427355
Click to expand...
Morning, there was maintenance scheduled for this morning.

FrogFoot is conducting maintenance in Cape Town on the 22nd of November from 23:00 to the 23rd of November at 07:30 users affected will experience limited to no connectivity during the maintenance window. We apologize for any inconvenience caused.
 
so im now at the loosing my **** stage with axxess.


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Thank you for contacting Axxess Support.

Apologies for the inconvenience caused.

Please be advised that the previous fault was resolved, to open another fault, we will need the ping test results as it is a requirement to report the fault.

As it was requested on the previous ticket, kindly connect your computer or laptop directly to the ONT(Fibre box) and call us for De-Authentication(remove the router MAC address). Then do a ping test and let it run for 30 minutes and send a screenshot.

To do ping test you must do the following, press the window button and R at the same time, type cmd and click ok, then type ping -t 8.8.8.8 then press enter. Press ctrl+c to stop the ping.

Kind Regards
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want to cancel it... o need to give a FULL calendar months notice. so end of dec / jan...


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Afrigirl said:
Morning, there was maintenance scheduled for this morning.

FrogFoot is conducting maintenance in Cape Town on the 22nd of November from 23:00 to the 23rd of November at 07:30 users affected will experience limited to no connectivity during the maintenance window. We apologize for any inconvenience caused.
Click to expand...
Maintenance must have started early and is still on going issue, or the reason for the maintenance at least started early as I noticed a problem since 20h00 last night. Guess Ill have to wait a little and see what happens after maintenance is done. I saw one of our suburbs had no connectivity since Sunday. Seems to be the reason why we are struggling.
 
ooo so they logging a fault now.. i called the axxess accounts department and the poor lady that answered got a bit of an earful cause i cant deal with support anymore and want to cancel but cant cancel before the end of december. (calendar months notice). she got an escalations manager to call me and yeah..

bottom line tho...

i did not know about PATHPING... its pretty sweet and its in windows by default.

May you please run "PATHPING.EXE -p 100 -q 250 1.1.1.1" to see where the latency/losses are on the network?

This tool will do a traceroute and ping.
This will help determine any problematic hops on either the Customer or Frogfoot or ISP networks. This is a standard windows tool and requires no downloads the command needs to be run from either the command prompt or PowerShell on any windows machine.

PATHPING.EXE -p 100 -q 250 1.1.1.1. The command can be pasted directly into the terminal and should take about 2 minutes to complete.
Click to expand...
 
NeoNarchy said:
Maintenance must have started early and is still on going issue, or the reason for the maintenance at least started early as I noticed a problem since 20h00 last night. Guess Ill have to wait a little and see what happens after maintenance is done. I saw one of our suburbs had no connectivity since Sunday. Seems to be the reason why we are struggling.
Click to expand...
[QUOTE="NeoNarchy, post: 30327105, member:

Hi, how is the connection now?
 
aws said:
ooo so they logging a fault now.. i called the axxess accounts department and the poor lady that answered got a bit of an earful cause i cant deal with support anymore and want to cancel but cant cancel before the end of december. (calendar months notice). she got an escalations manager to call me and yeah..

bottom line tho...

i did not know about PATHPING... its pretty sweet and its in windows by default.
Click to expand...

Its neat but most support desks only know about m t bloody r...
 
I am still struggling with the disconnects here too. Have completely disconnected the Fibre from router and left it connected to a laptop because this is what incompetent Axxess requires in order to "test".

All the ticket updates I gave them this morning nobody looked at until I phoned them now wanting to know what is going on.

What the hell happened to this company?
 
AirWolf said:
Frogfoot Business Fibre

Why is it that the first customer in an area is charged a higher price than advertised on your website?
Other customers thereafter can apply at the website price.
For how long do you expect the first customer to pay a premium?
What happens when the first customer cancels their service?
Click to expand...

Frogfoot Fibre said:
Good day AirWolf, Can you please assist with more information on this enquiry. Prices advertised differ with each ISP. Cancellation terms and premium queries are also managed by your respective ISP.
Click to expand...

AirWolf said:
PM sent.
Click to expand...

HartsockZA said:
They sort you out?
Click to expand...

AirWolf said:
Query escalated to a manager.
Click to expand...
Still waiting...
 
Can the ISPs on the forum let us know what is going on with the Frogfoot disconnects? Surely as you've seen its not specific to one ISP, people in CPT, JHB, PTA etc on different ISPs are all experiencing the same problem DCing at the same time and the only common denominator is Frogfoot. Any network gurus have any idea what's going on? Surely the ISPs know something but not telling us because I'm sure there's a s*** load of customers complaining at this stage.
 
juBa said:
Can the ISPs on the forum let us know what is going on with the Frogfoot disconnects? Surely as you've seen its not specific to one ISP, people in CPT, JHB, PTA etc on different ISPs are all experiencing the same problem DCing at the same time and the only common denominator is Frogfoot. Any network gurus have any idea what's going on? Surely the ISPs know something but not telling us because I'm sure there's a s*** load of customers complaining at this stage.
Click to expand...
@websquadza You guys know of anything?
 
mine is definitely better but timeouts still keep happening. apparently axxess has logged a fault with frogfoot.. but at this point. im just full on sad mode
 
Frogfoot PE
Heads-up comms: Lorraine, Mangold Park, Sherwood, Walmer and Westbrook
Region: PLZ
Impact: Down

Please note that we have detected an impact on services and are busy investigating.
 
Afrigirl said:
Frogfoot PE
Heads-up comms: Lorraine, Mangold Park, Sherwood, Walmer and Westbrook
Region: PLZ
Impact: Down

Please note that we have detected an impact on services and are busy investigating.
Click to expand...
The above has been resolved.
 
Have you guys received any updates?

I am still affected by this problem and Axxess is not providing any information whatsoever.
 
frogfoot are going to install a device on my line to monitor it. which is totaly gonna suck cause they just gonna be like "o not enough drops for us to do a thing about" type thing (since they require 6% lost pings on cmd)

(there was talk that they were gonna put me on a different vnetwork or whatever it was called to check if its frogfoot or axxess. but they changed their minds on that - dont know why)

so i hold no faith at all that this is going to be resolved.. check my 12 -> 13pm today log (to 14:19 anyways... hasnt dropped since the 12:14odd drop) but it will start dropping again around 3 to 4pm again,. then tonight will be total chaos again

1669637962976.png

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for those of us that lost pingplotter trials.. found an alternative. "pingtracer" https://github.com/bp2008/pingtracer not as nice looking as pingplotter (if thats even possible) but free and has some BETTER features (for me anyways) for a 181kb app

1669637860989.png

by default tho it does a tracert and the stats on the bottom status bar are aggregated from all the hops. so might want to remove the other bars ( decheck [x] trace route before clicking start)

---------

guess my piggy sounds (squealing) beats yours :P
(im at the "acceptance" stage of this traumatic experience, angry was last week... )
 
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