Frontosa resellers BEWARE!

Everyone will have an issue with a supplier sooner or later... it is not a question of if, but a question of when...

Yes I have been burned by the whole "going rate" saga myself, where i was offered a P35 chipset board as a replacement for a Asus P5W-DH Delux (Purchase price of around R2400). When i said that I wasnt happy with a consumer level chipset (since this was for my personal pc and not a clients) I was told that I can get a credit of R1400 and then I can choose whatever I want. Now for a board that is a year old, I think a 40% drop in value is a bit unreasonable, but at the end of the day, it is according to their terms and conditions that you agree to when signing the invoice and establising an account, so I didnt bother arguing. I ended up paying in an extra R1100 to get a board that satisfied my needs, and while it wasnt exactly pleasant, it wasnt the worst option avaliable.

So yes, I would also love to know how the "going rate" is calculated but I just keep it in mind now, and make sure not to make promises to clients in the event of an RMA.

On a side note, the staff at Frontosa, especially Rashied, Sello and all the sales guys and account ladies, are by far the most helpful people I have ever dealt with. If i had outstanding amounts on my account but needed to get stock, Shafieka has always been quick to sort out the matter. Rashied has stayed numerous times after hours to help me sort out persistant issues that I was having. Mosi has also waited for me after hours on one or two occasions when I urgently needed to collect stock. On the whole, the staff are way more willing to go out of their way than at most of the lasrger dealerships that I have used.

So on a balance of irritants vs. posistive things, frontosa is still far better for me that any other supplier.
 
No offense but suppliers crapping out on warranty are DODGE!

Manufacturers (at least those of any significant repute) NEVER hand back cash, they always swap out for components or repair, the reseller is pulling a fast one on the customer, they probably don't want to pay for shipping back to the reseller, or they receive newer components and just resell them, and then they deem a "market price". The practice is gray at best.

You can have a look at just about and manufacturer RMA policy (on their websites), you are unlikely to find any willing to refund money.

Since it seems many people are getting ripped for their Asus boards I thought I'd post the Asus replacement policy as a example:

http://support.asus.com/repair/repair.aspx?no=201&SLanguage=en-us

Asus replace or repair within 3 years of purchase, no mention of handing back money.
 
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Never had any issue with Frontosa in Midrand. Great bunch of people, who even sponsored my 3rd year IT project.
 
mic_y said:
Yes I have been burned by the whole "going rate" saga myself, where i was offered a P35 chipset board as a replacement for a Asus P5W-DH Delux (Purchase price of around R2400).
Click to expand...

By contrast, I had a flash drive I bought from Rectron fail. I took it in, and they didn't have replacement stock of the same type...so they let me pick another one of the same cost. Since the original 2GB cost R399, I took a 4GB one for 399...
 
As much as I feel that we shouldn't swear at our suppliers, even in the heat of discussions, generally, in society the eff word has been so used that the occassional use doesn't face most people. I've personally heard other techies complain at Rectron when returning faulty stock - no one so much as blinks, just handles the rude customer as nicely as possible and life carries on, problem gets solved, etc.

Frontosa sound like a bunch of ar$h0l3s, for sure. Am not touching them just on the basis of this thread.
 
freeek said:
dont solely base your judgement on one persons opinion and word. You are ignorant if you do
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It's alot more than just 1 person's opinion though! The SS forums have many many people complaining as well!
 
Nope ... sorry.

P.s. I had an RMA the other day, was swopped out in 10 mins.
 
Dimitre

Reading through these posts, i can see the reasoning behind a lot of these Gripes,
but these gripes come with the territory, at the end of the Day Frontosa is a company out to make a profit like any other,
at the same time meet War/Gar of all sold product.

but I would like this opportunity to highlight my Fav Sales person who i am lucky to be paired up with .. Dimitre,

I have been totally impressed, I am a smaller client and pretty new to Frontosa, but so far I have made requests which have all been dealt with honestly, responsively and professionally, when a product was not avaible, she would work out other products and just went the extra mile which is a lot more than I can say about my dealings with other dealerships (Pinnical Micro, Rectron)
I find Dimi's Demeanor very friendly and easy to place my orders and get what I need

I cannot comment on the accounts side, because all my dealings are paid up front (anti-account Person)

reading some of our fellow posts I feel that some of the problems you experience are due to your Bad attitude!

p.s I also like Mustek
 
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diaspora said:
Reading through these posts, i can see the reasoning behind a lot of these Gripes,
but these gripes come with the territory, at the end of the Day Frontosa is a company out to make a profit like any other,
at the same time meet War/Gar of all sold product.

but I would like this opportunity to highlight my Fav Sales person who i am lucky to be paired up with .. Dimitre,

I have been totally impressed, I am a smaller client and pretty new to Frontosa, but so far I have made requests which have all been dealt with honestly, responsively and professionally, when a product was not avaible, she would work out other products and just went the extra mile which is a lot more than I can say about my dealings with other dealerships (Pinnical Micro, Rectron)
I find Dimi's Demeanor very friendly and easy to place my orders and get what I need

I cannot comment on the accounts side, because all my dealings are paid up front (anti-account Person)

reading some of our fellow posts I feel that some of the problems you experience are due to your Bad attitude!

p.s I also like Mustek
Click to expand...



:rolleyes:
 
diaspora said:
Reading through these posts, i can see the reasoning behind a lot of these Gripes,
but these gripes come with the territory, at the end of the Day Frontosa is a company out to make a profit like any other,
at the same time meet War/Gar of all sold product.

but I would like this opportunity to highlight my Fav Sales person who i am lucky to be paired up with .. Dimitre,

I have been totally impressed, I am a smaller client and pretty new to Frontosa, but so far I have made requests which have all been dealt with honestly, responsively and professionally, when a product was not avaible, she would work out other products and just went the extra mile which is a lot more than I can say about my dealings with other dealerships (Pinnical Micro, Rectron)
I find Dimi's Demeanor very friendly and easy to place my orders and get what I need

I cannot comment on the accounts side, because all my dealings are paid up front (anti-account Person)

reading some of our fellow posts I feel that some of the problems you experience are due to your Bad attitude!

p.s I also like Mustek
Click to expand...

*yawn*

Browser said:
:rolleyes:
Click to expand...

x2
 
Browser said:
:rolleyes:
Click to expand...

+1. The 2 post wonder just happened to find a 5 month old thread and found it necessary to provide his objective input. *sigh*

This whole issue went across many local forums with MANY very respectable dealers being screwed over.
 
haha....they dont seem to realize that if they leave it the thread will just disapear and be buried....instead diaspora, yeah we know its probably you dimitre...just revived the whole issue again!

I find this amusing though, any potential new customer looking for Frontosa gets a nice warning :

http://www.google.co.za/search?hl=en&q=frontosa&meta=

Serves them right...THEIR bad attitude will haunt them for a while to come!
 
Wow... Frontosa has another thing coming for them... Good advertising for them on google though :p

I find it weird that some poeople just have so many problems with Frontosa yet other are fine. I am choosing not to test them and going with other suppliers.

Does anyone know the BEST suppliers (Besides Rectron) that I could choose from?
 
Frontosa JHB are as good as anyone in this country :)

Stroebs you will then be shooting yourself in foot mate because they have such a vast list of components, i rate they are the best supplier in SA in terms of the amount of different items they stock.

Cpu pricing is slightly high but man they stock some good shyte.
 
Glad to be one of those who has never had one bit of bad service from Frontosa. They are my favourite supplier.

Stuff ups are bound to happen though, as humans we must understand this.

Rectron is more "classy/advanced" I must say, but I don't think their recent 5 - 10% higher prices justify it.
 
Sahara, i have seen sometimes as much as a 700 rand difference between frontosa and sahara.
 
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