FTTH Rondebosch

sybawoods

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Aug 4, 2003
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1,230
Hi guys. Trust those who have finally got their fibre lines made live, are enjoying it!

I cannot seem to get above 55Mbps download over WiFi on my OpenServe 100/50Mbps line. It’s a capped account and I’ve recently bought a “top of the range” router from my ISP. I know that WiFi speeds won’t usually reach the maximum amounts (“up to”), but I am a bit pissed that the download speed is nowhere close to that. Anyone know what this could be? The router is 1900AC dual-band and my contention ratio is “10:1”. My router is upstairs and explora’s downstairs and when I connected them, the highest speed I have seen them connect at, is no more than 15Mbps. Also, for gaming, my PS4 upstairs (5m from the router) connects at a download speed of about 25Mbps. I’m so happy I’ve got fibre now, but I’m paying for 100Mbps download and want to be getting speeds closer to 100Mbps than to my old 10Mbps ADSL line. Please could someone help me out here!

Hey Kappie, I'm no expert, but have a similar issue. In my case, I've been told, after quite a bit of testing by the ISP (MWEB) and Telkom (OpenServe) that there is "congestion" (at the exchange I think), which means that I'm not able to get the full 100mbps. I actually received an SMS this morning to say that it's been fixed, so I will test this evening.

You won't get a proper reading via WiFi though. The speeds you are reporting are actually pretty decent for a wi-fi connection. Even if only to satisy yourself, do a speedtest using Ethernet directly to your router. It's unlikely that your ISP or OpenServe will acknowledge any speed issues if your testing is only via WiFi.
 

Kappie 17

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Jun 29, 2017
Messages
46
Hey Kappie, I'm no expert, but have a similar issue. In my case, I've been told, after quite a bit of testing by the ISP (MWEB) and Telkom (OpenServe) that there is "congestion" (at the exchange I think), which means that I'm not able to get the full 100mbps. I actually received an SMS this morning to say that it's been fixed, so I will test this evening.

You won't get a proper reading via WiFi though. The speeds you are reporting are actually pretty decent for a wi-fi connection. Even if only to satisy yourself, do a speedtest using Ethernet directly to your router. It's unlikely that your ISP or OpenServe will acknowledge any speed issues if your testing is only via WiFi.

Thanks Sybawoods. I have additionally tested the speed by hardwiring my laptop and other devices, which does indeed give me speeds of 90-98Mbps which I’m thrilled with. However, I expected to get better speeds over WiFi, especially because the account is a capped one and my router is “capable” enough, according to my ISP.

My other concern was whether the devices that I am using are not 802.11ac compatible, which would mean the speed maxes out at 54Mbps download - this makes sense to me. Would something like a Ubiquiti LR AP help improve the speeds that I get around the house? I’m merely asking in terms of WiFi, because I connect all but one of my devices over WiFi. Thanks in advance
 

Kelerei

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Jun 29, 2009
Messages
1,437
Thanks Sybawoods. I have additionally tested the speed by hardwiring my laptop and other devices, which does indeed give me speeds of 90-98Mbps which I’m thrilled with. However, I expected to get better speeds over WiFi, especially because the account is a capped one and my router is “capable” enough, according to my ISP.

My other concern was whether the devices that I am using are not 802.11ac compatible, which would mean the speed maxes out at 54Mbps download - this makes sense to me. Would something like a Ubiquiti LR AP help improve the speeds that I get around the house? I’m merely asking in terms of WiFi, because I connect all but one of my devices over WiFi. Thanks in advance

What you need to remember is that WiFi is a shared medium. Given a theoretical maximum of 54 Mbps (which is what 802.11g was back in the day), two devices using WiFi at the same time would achieve a theoretical maximum of 27 Mbps, three devices would achieve a theoretical maximum of 18 Mbps, and so on.

In reality, you'd never come close to any theoretical maximum, and some of the reasons are:

  • Packet loss. Depending on signal strength, line of sight, etc. data transmitted by a wireless sender can be weakened and/or distorted enough by the time it reaches the receiver that the packet checksum will not match the packet content, and the receiver must discard the packet. The sender will retransmit the packet (a TCP/IP mechanism), but this obviously reduces throughput and additionally increases latency.
  • Packet collisions. If two devices on the wireless network try to send at the same time, the signals will interfere with each other and the receiver will receive a garbled mess that it will almost certainly discard (so, essentially another form of packet loss). Wireless devices usually check that the channel is clear before sending, but this doesn't always work. For example, consider that you have a laptop and a tablet on the wireless network communicating with your wireless access point. Both laptop and tablet are within range of the access point, but the laptop and tablet are out of range of each other -- neither laptop nor tablet will know that the other is attempting to communicate with the access point, and packet collisions will be inevitable.
  • Signal interference. Your neighbour's network will likely cause packet collisions on your own network if the two are within range of each other. Particularly if they're on the same (or neighbouring) channel.

There will be other reasons as well, but these are probably enough to make my point.

With wired connections on the other hand, every device will have dedicated bandwidth available to it. If you have a 1 Gbps network card, then your wired device has 1 Gbps of bandwidth on your local network. Your wired 1 GBps NAS will have 1 Gbps bandwidth available to it (which it will obviously share between all the devices on your local network simultaneously accessing it).

The home network building approach that I have personally taken is: if it's a fixed device on the network (e.g. the desktops, printer, smart TV, etc.), it has a cable running to it. Only mobile devices (laptops, tablets, mobile phones) are on the wireless network.
 

Dipro

Well-Known Member
Joined
May 14, 2011
Messages
209
Hi guys. Trust those who have finally got their fibre lines made live, are enjoying it!

I cannot seem to get above 55Mbps download over WiFi on my OpenServe 100/50Mbps line. It’s a capped account and I’ve recently bought a “top of the range” router from my ISP. I know that WiFi speeds won’t usually reach the maximum amounts (“up to”), but I am a bit pissed that the download speed is nowhere close to that. Anyone know what this could be? The router is 1900AC dual-band and my contention ratio is “10:1”. My router is upstairs and explora’s downstairs and when I connected them, the highest speed I have seen them connect at, is no more than 15Mbps. Also, for gaming, my PS4 upstairs (5m from the router) connects at a download speed of about 25Mbps. I’m so happy I’ve got fibre now, but I’m paying for 100Mbps download and want to be getting speeds closer to 100Mbps than to my old 10Mbps ADSL line. Please could someone help me out here!

Router make and model ?

You could always use one of these solutions from Amazon.co.uk ....

https://www.amazon.co.uk/gp/product...sfl_title_2?ie=UTF8&psc=1&smid=A3P5ROKL5A1OLE

R600 including shipping and import fees...

or

https://www.amazon.co.uk/gp/product...sfl_title_1?ie=UTF8&psc=1&smid=A3P5ROKL5A1OLE

R750 including shipping and import fees...

Normally arrive within a few days.

I have the latter and it works a treat with great speeds off my Linksys EA9500 MAX-STREAM AC5400 ... https://www.amazon.co.uk/Linksys-MA...qid=1511006274&sr=1-1&keywords=Linksys+EA9500

Sadly when it comes to WIFi, you definitely get what you pay for. But remember it's normally a long term investment.

Check to see what is compatible with your Router Make and Model and then you can always test using hardware that will enable you to get the most out of your existing router and hardware.
 
Last edited:

Kappie 17

Active Member
Joined
Jun 29, 2017
Messages
46
Router make and model ?

You could always use one of these solutions from Amazon.co.uk ....

https://www.amazon.co.uk/gp/product...sfl_title_2?ie=UTF8&psc=1&smid=A3P5ROKL5A1OLE

R600 including shipping and import fees...

or

https://www.amazon.co.uk/gp/product...sfl_title_1?ie=UTF8&psc=1&smid=A3P5ROKL5A1OLE

R750 including shipping and import fees...

Normally arrive within a few days.

I have the latter and it works a treat with great speeds off my Linksys EA9500 MAX-STREAM AC5400 ... https://www.amazon.co.uk/Linksys-MA...qid=1511006274&sr=1-1&keywords=Linksys+EA9500

Sadly when it comes to WIFi, you definitely get what you pay for. But remember it's normally a long term investment.

Check to see what is compatible with your Router Make and Model and then you can always test using hardware that will enable you to get the most out of your existing router and hardware.

Thanks for the insight. The one I’m using now is a Tenda AC18 1900Mbps Dual-Band Router. The range is very good, but speed not brilliant (or at least not as fast as I’d like via WiFi).
 
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PBCool

Cool Ideas Rep
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Jan 11, 2016
Messages
13,304
Thanks for the insight. The one I’m using now is a Tenda AC18 1900Mbps Dual-Band Router. The range is very good, but speed not brilliant (or at least not as fast as I’d like via WiFi).
Are you getting this result over multiple devices or just the one? And what is it if so?
 

Kappie 17

Active Member
Joined
Jun 29, 2017
Messages
46
The following SpeedTest result was when the WiFi radio was switched off on the router, with my laptop hardwired:

http://beta.speedtest.net/result/6619780478.png

When connected to the WiFi, the following is the result of the SpeedTest - bare in mind that this is after disconnecting all clients (forgetting the network on those clients) and connecting ONLY my laptop via WiFi:

http://beta.speedtest.net/result/6807086267.png

Kindly let me know if there is anything suspicious, or whether all looks "normal" to you? Thanks @PBCool
 
Last edited:

bees

Well-Known Member
Joined
Oct 23, 2004
Messages
490
The following SpeedTest result was when the WiFi radio was switched off on the router, with my laptop hardwired:

http://beta.speedtest.net/result/6619780478.png

When connected to the WiFi, the following is the result of the SpeedTest - bare in mind that this is after disconnecting all clients (forgetting the network on those clients) and connecting ONLY my laptop via WiFi:

http://beta.speedtest.net/result/6807086267.png

Kindly let me know if there is anything suspicious, or whether all looks "normal" to you? Thanks @PBCool

What is your connection speed between laptop and router reported on your network card settings?
 

Kappie 17

Active Member
Joined
Jun 29, 2017
Messages
46
Wifi. Looks like it’s where your bottleneck is?

I'm not entirely sure what to do. I have clicked on my connection at the bottom of Windows, and clicked on OPEN NETWORK AND SHARING CENTRE, followed by clicking on my connection - the properties reveal a speed of 72Mbps. I’m still concerned about my network adapters though - one is DELL WIRELESS and the other is REALTEK PCIe. Which one's properties should I be looking at? I cannot manage to find the SPEED AND DUPLEX property for the DELL WIRELESS adapter. Thanks
 
Last edited:

bees

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Joined
Oct 23, 2004
Messages
490
I'm not entirely sure what to do. I have clicked on my connection at the bottom of Windows, and clicked on OPEN NETWORK AND SHARING CENTRE, followed by clicking on my connection - the properties reveal a speed of 72Mbps. I’m still concerned about my network adapters though - one is DELL WIRELESS and the other is REALTEK PCIe. Which one's properties should I be looking at? I cannot manage to find the SPEED AND DUPLEX property for the DELL WIRELESS adapter. Thanks

Yup, so there’s your issue. 72Mbps. ‘Problem’ is probably with your wireless card. Go to device manager and see what model the card is? In its properties you should find the speed and duplex settings but must be honest, haven’t played with those before.

What phone do you have? If it’s a relatively new phone, download Speedtest app and try from there?
 

Kappie 17

Active Member
Joined
Jun 29, 2017
Messages
46
Yup, so there’s your issue. 72Mbps. ‘Problem’ is probably with your wireless card. Go to device manager and see what model the card is? In its properties you should find the speed and duplex settings but must be honest, haven’t played with those before.

What phone do you have? If it’s a relatively new phone, download Speedtest app and try from there?

On my phone, the highest speed it’s registered is 62Mbps download. But I think if my laptop is connecting at a speed of 72Mbps over WiFi, that’s probably expected, even though Speedtest registers a WiFi speed of 52/54Mbps download on my laptop. Thanks for the help!
 

bees

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Joined
Oct 23, 2004
Messages
490
On my phone, the highest speed it’s registered is 62Mbps download. But I think if my laptop is connecting at a speed of 72Mbps over WiFi, that’s probably expected, even though Speedtest registers a WiFi speed of 52/54Mbps download on my laptop. Thanks for the help!

Router should be able to give you all you need. What phone do you have?

AC18 specs:
Wireless StandardsIEEE 802.11ac/a/n 5GHz
IEEE 802.11b/g/n 2.4GHz
Data rate5GHz: Up to 1300Mbps
2.4GHz: Up to 600Mbps, support Turbo-QAM
 

Kappie 17

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Joined
Jun 29, 2017
Messages
46
Router should be able to give you all you need. What phone do you have?

AC18 specs:
Wireless StandardsIEEE 802.11ac/a/n 5GHz
IEEE 802.11b/g/n 2.4GHz
Data rate5GHz: Up to 1300Mbps
2.4GHz: Up to 600Mbps, support Turbo-QAM

I’ve got an Apple iPhone SE. I’m not sure if it supports AC WiFi though.
 

Kappie 17

Active Member
Joined
Jun 29, 2017
Messages
46
Hi guys.

I have been in contact with an Octotel representative: Chewe on the “Southern Suburbs Fibre” Facebook group. For those of you interested in Octotel’s network, she has told me that the Council are yet to approve their roll-out plan in Rondebosch (on the Milner Rd side of Keurboom Rd roughly, and surrounds). Estimated roll-out completion is 6 months from now.

If anyone is already live with Octotel, or if anyone has had experience with both OpenServe and Octotel networks, I’d like to know what your experience was like.
 

ajules

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Mar 23, 2010
Messages
1,991
Been a while since anyone posted in this thread.Besides Openserve and Octotel which providers have made their services available in the area?Seems there is still limited choice.

I’ve been using Openserve as my Fibre provider and VOX and Afrihost for data this past 1,5 years.Only had 2 instances of minimal downtime and while I get fluctuating speeds on my 100MB line it’s a massive improvement on my ADSL I had previously!!

Would be great to hear from other users and their experience.
 

Kappie 17

Active Member
Joined
Jun 29, 2017
Messages
46
Been a while since anyone posted in this thread.Besides Openserve and Octotel which providers have made their services available in the area?Seems there is still limited choice.

I’ve been using Openserve as my Fibre provider and VOX and Afrihost for data this past 1,5 years.Only had 2 instances of minimal downtime and while I get fluctuating speeds on my 100MB line it’s a massive improvement on my ADSL I had previously!!

Would be great to hear from other users and their experience.
I've been using Openserve as my infrastructure provider since September, 2017 and would like to hear from some Octotel-based users regarding their line quality and speed (considering going with an Octotel connection once they're live in my road).

Subscribed with Cool Ideas (CISP) for some 6 months now, having switched ISPs last year (do not even ask, switching ISPs was an absolute nightmare with Openserve). I pay for a 100Mbps/50Mbps connection, and I get exactly what I pay for: speeds are consistently high-90s/40s and latency (local servers) is almost always <5ms. All packages CISP offer are uncapped AND unshaped and they really mean it. Also, I cannot recall a time when the line was down, other than Eskom interferance of course :laugh:
 

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
16,894
I've been using Openserve as my infrastructure provider since September, 2017 and would like to hear from some Octotel-based users regarding their line quality and speed (considering going with an Octotel connection once they're live in my road).

Subscribed with Cool Ideas (CISP) for some 6 months now, having switched ISPs last year (do not even ask, switching ISPs was an absolute nightmare with Openserve). I pay for a 100Mbps/50Mbps connection, and I get exactly what I pay for: speeds are consistently high-90s/40s and latency (local servers) is almost always

Octotel has an abysmal reputation in CT. I stayed a stone's throw from Newlands stadium earlier this year and the whole area is on Octotel. The residents are all constantly at war with their ISPs and Octotel - the network is absolute trash and basically collapses every day at 5pm. Octotel gives zero f**ks, to the point where Cool Ideas stopped taking Octotel signups.

I relied on my own mobile data rather than the Octotel fibre provided. Truly the most pathetic fibre I've ever encountered.
 
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