GMSA costumer care...!!!

I am not trying to be a dick (sorry if it appears so) but if you email them using the spelling and grammar you use on here I don't blame them for not believing you, especially since you have made a few small mods.

I agree though that some of these motor plans and warranties have BS fine print.
 
brawler.. it's cool no offense taken... they have a well drafted letter on their side of things..
i still don't understand where installing a pipe of boost gauge has anything to do with engine loosing oil.... or steerign shaking... funny thing in all of this is that both delearship knew about the speaker and have never said anything about it..
so why now...
 
I'm sorry, costumer?

wtf is a costumer? Someone who dresses up like barney? Or in a french maid outfit? Or barney in a french maid outfit? :wtf:
 
i have asked for that valide reason.. not that i'm going to do anything to repair the car.. but i would like to know what that reason is.. because to me they are the ones that are hiding... here is something else.. i found out that my vehicle is a 2006 model and it was sold as a 2008 model... i can understand that people take time in buying a car.. but when i looked at the car it was dirty and it seemed like it hadn't been looked after and was left outside in the sun...
 
you guys can make as much fun as you want about my spelling.. it don't bother me one bit...
 
so why now...

Because there is an issue. Like I said, maybe its not the best way to do things on their part etc BUT you modded the car, end of story. They can LEGALLY revoke your warranty. Sorry bud.
 
def not the way to sort things out.. especially from a company that size in the market... but i guess thats what happenes the little guys in their books are the ones that have to put up with their ****.. i bet that if the table were turned they also wouldn't keep quiet about it..
 
i would still like to know what a boost gauge and a speaker have anything to do with an engine loosing oil....??????
 
GMSA could have taken my issue seriously when i first complained about the vehicle.. and they just plainly ignored my mails and phone calls... and now that i have had enough of the car they come with their petty things...
 
It works like that in just about any industry.

e.g. Acer - I bought my laptop from them - it comes with step-by-step instructions on how to add more ram - Acer SA said they'd void my warranty if I don't do it through them, at a service charge + rip off ram price. Now voiding my warranty doesn't mean if the ram goes they won't help me. It means if anything goes they wont help me.

You can't prove you tampered with anything else... and its obvious you did change something, by your own admittance. I think if you even let someone else work on your car your warranty will be void.


This thread is appropriate.
 
to me GMSA are a bunch of crookes robbing from the consumers....
 
If GMSA can't fix a problem and new ones popup all the time they have to replace the car - its not only for the customers sake but also theirs. Yes, some cases can be unreasonable but that is why we have an ombudsman and if they agree that the case is closed and GMSA has not screwed you over then the only thing left to do for you is to buy another car, this time not a GM product. You can also tell your story to others (like you did here) and then let them be the judge if they are going to buy another GM product again. In my case I definitely would because I don't modify my cars and if something goes wrong I would expect them to honor their warranty.

Just be careful when taking on GM :
Isuzu 4X4 saga continues
Judgement was reserved in an Appeal Court bid by Delta Motor Corporation on Monday to silence an irate client who had been publicly condemning the manufacturer since his Isuzu bakkie broke down three years ago.

CARtoday.com reported last year that the dispute arose in April 2001 when the chassis of Jaco van der Merwe's bakkie was bent while on holiday in Namibia. The bakkie was just over a year old and van der Merwe claimed the damage was caused by an inherent defect that Delta had refused to replace of repair.

Delta argued the damage was caused by driver abuse, after which van der Merwe launched a chain e-mail campaign denouncing the company. Signs were fixed to his bakkie reading "the worst 4X4Xfar" and he started displaying the distorted bakkie at motor shows.

The matter was taken to court by Delta, which was granted an interim interdict in June 2002. This prevented van der Merwe from exhibiting his bakkie or publishing defamatory statements about the company's products until a final court ruling.

When the matter came before court again, acting Judge Roger Claasen refused to confirm the interim order and held that the slogans and e-mails were not defamatory.

Delta launched an appeal with the Supreme Court of Appeals after the Pretoria High Court's decision. The manufacturer maintained van der Merwe's conduct was defamatory and contested his argument that his constitutional right to freedom of speech protected his actions.

1 June 2004
‘Bent bakkie’ case closed

The Supreme Court of Appeal in Bloemfontein on Monday ruled that the slogan, "worst 4X4Xfar" pasted along the side of an Isuzu bakkie did not defame General Motors SA.

Early in May, judgment was reserved in an appeal court bid by the former Delta Motor Corporation to censure Jaco van der Merwe, who said the chassis of his Isuzu bakkie bent three years ago while he was on holiday in Namibia. The bakkie was just over a year old, and Van der Merwe claimed the damage was caused by an inherent defect that Delta refused to replace or repair.

Delta argued the damage was caused by driver abuse and Van der Merwe launched an e-mail campaign after which the matter was taken to court by Delta. The case was later taken to the Supreme Court of Appeals to contest the plaintiff's constitutional right to freedom of speech.

GMSA said the reason it became involved in the protracted legal case involving the Isuzu bakkie and its bent chassis was to protect the its brand and it did not want customers who supported Isuzu to suffer if the brand was devalued by defamatory statements.

Doug Harrison, director after sales of GMSA, on Monday said: "It is important that members of the public understand that this case has not been about the integrity of our products, an issue which was not dealt with in these proceedings. The issue involves defamation and Mr Jaco van der Merwe's right to freedom of expression.

"Had there been any doubt in our minds regarding the integrity of our products, we would not have continued to pursue legal action."

Harrison went on to say GMSA now viewed "this matter to be closed
So while it never says if the bakkie was really a dud, GM went a long way to stay in the clear and in the end no one won anything. Personally I know Isuzu's that have had a pretty tough life and they are still around - my guess is this dude did break his own bakkie.
If you are really bored, my last to videos on Youtube have an old KB DC 4x4 in and it owns! Check from 2m55s how the KB does stuff fast while the Hilux needs to take some more precaution : http://www.youtube.com/watch?v=MkpH3Z9UkpY
 
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i can prove that i have not done anything to the vevhile.. they must get a lie detector and that will be more then enough proof for them to see that nothing has been done..
i totally understand about the warranty policies and all that.. but if their mechines and what ever else the delearships use can't find the fault but yet standing next to the vechile and the issue is there what must a person do...
 
But you just said you did? You installed those new pipes and a boost gauge?

How do you expect them to trust that any problems arent the result of whatever you did? How do you expect them to trust that you didnt do more than what you said you did?

You modified your car, you should not have, end of story.
 
well my car hasn't been in any accidents what so ever.. i have made sure that i look after this car of mine to my best ability.. i still want to have a face to face meeting with someone from GMSA and not a call center person..
 
100% You modded the car with non factory items so that that. Like I said, it is not the right way to do things AT ALL, but you did not adhere to the terms of your warranty hence the reason you now no longer have one...
 
what new pipes.. it's one vacuum pipe that's all.. there is nothing more to a boost gauge then one vacuum....it connects from the boost gauge to the intake manifold vacuum which i might add is already there from standard fit...
 
100% You modded the car with non factory items so that that. Like I said, it is not the right way to do things AT ALL, but you did not adhere to the terms of your warranty hence the reason you now no longer have one...

True - but the sad part is that I honestly believe his car was a dud. Perhaps with a little more pressure (and not mods) they would have replaced it or at least do something.
 
You dont get it, you modified the engine. How do you know whether the new pipe was installed correctly? Can you be absolutely 101% sure that your modifications caused no problems? No, you cant. Thats why GMSA revoked your motor plan. A motor plan is an agreement between two parties, and you didnt hold up your end of the bargain.
 
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