Hanging on, and on...

Proof that the person that wrote the article is telling a lie - Got through to a consultant in less than the obligatory 40 minutes... :D
 
I actually phoned them today, moving in a few days and trying to get my account moved to the new house. Got through quickly, other than spending R20 on my cellphone bill listening to them repeat my phone number over and over and then not giving it to the consultant anyway.

Anyways, got through, spend bout 30mins on the phone giving them my details, basically my current address and the new one. And then I was informed that they will come install the new line in 21 days. And after that I can order my DSL line.

Now considering that there is a telephone line there right now, which was used untill today, why on earth do they need to send out a technician and 21 days to switch it on my name? And then after that I need to order my adsl seperatly and wait x amount of time for them to come out again and "install" it.

It might just be quicker for me to wait for neotel to release neoflex and get that.....will probly be quicker than waiting for hellkom to switch the names on the bill :/
 
BrokenLink said:
I actually phoned them today, moving in a few days and trying to get my account moved to the new house. Got through quickly, other than spending R20 on my cellphone bill listening to them repeat my phone number over and over and then not giving it to the consultant anyway.
Click to expand...

it's easier to get a line first and then apply to get the adsl moved. at least you are getting a line, i have applied 3 months ago for a new line
 
from 1 April they will have 3 minutes to answer the call according to ICASA's End-User and Subscriber Service Charter regulations

i mention this purely fyi and not in anticipation of anything changing :)
 
BrokenLink said:
It might just be quicker for me to wait for neotel to release neoflex and get that.....will probly be quicker than waiting for hellkom to switch the names on the bill :/
Click to expand...

Neotel seem just to be just as useless... might be quicker to wait for Altech to release their own broadband product, the seem to be the only company out there with a bit balls for competition!
 
sunsoffun said:
A clue for you! ;)
Click to expand...
yip - certainly not lost on me. actually amazing how often things commence on that day ...

i remember first seeing rpm speak at a conference - had a recorded call to telkom playing in the background - music going on and on and on - was very funny :p
 
Answering a call under 3 minutes... IBIWISI...

No doubt this will give them some sort of excuse to "outsource" their call centres ...
 
Had problems with my line, called them said I will have to wait 15 minutes for the next consultant... Waited 40 minutes while listening to Dubee Dubee Dubee Ja ja or whatever... And those power failure, are we your isp crap and then hanged up..

I phoned again this time I used the option to phone me back, the phoned me back about 3 hours later... Consultant was friendly and helpfull... Went through a few steps, checked my line and gave me a new router...
 
@ BrokenLink; Whomever was paying for the line before should have swapped the line with you. That transaction does not require a techie.
You see, teklom does not hire enough techies to provide efficient and fast service, this is to [-]maximise profits[/-] save the customer money.
But, they have to send in the swap request, and you also send in a swap request.

@ultra : I'll believe it when I see it.
 
With all the "changes" at Telkom you will fine more and more people trying to "justify" being telkom customers with ludacris crap like this. Even if telkom start offering FREE everything from this moment on and NEVER breaksdown or needs support - we cannot turn a blind eye to the massive damage they have caused this country in the past.

No matter how good they get, they already screwed up enough and it us unforgivable.

If you are a telkom customer, enjoy hell.
 
And the point of this article is? He calls, gets through in reasonable time and the consultant is friendly and helpful even though his colleague should have called instead.

I don't know which numbers you are calling, but I get through within seconds most of the time (orders and faults line) and don't need internet support because I'm capable of troubleshooting most things myself. It sounds like 10215 needs some more staff, but then again, with over 100 000 customers, the call volumes must be huge. I can understand a 40 minute wait when most of those callers consume and hour of the consultant's time and probably don't know what a modem is or how to double click.
 
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