Sign up with GoogleSo for all of those still wondering, by bro who ordered the 1660 from IC got the following email today:
Good day Valued Customer
Hope this mail finds you well.
We confirm that Incredible Connection is a brand wholly owned by the JD Group, a subsidiary of Pepkor Trading (Pty) Ltd, and that this response is addressed to you on behalf of Incredible Connection.
Please note that all our terms and conditions at the JD Group are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights a customer may have in terms thereof.
An error occurred on the Incredible Connection website, which resulted in a product Asus Graphic Cards Black being sold to yourself at the incorrect pricing – Unfortunately this was a clear and blatant error on our website and we will not be able to honour the product at the discounted price paid.
Firstly, please accept our sincere apologies for the obvious disappointment this error may have caused you – Although we have processes in place to prevent these mistakes from happening and catching these errors before going to print, on occasion mistakes do happen and we apologise for this impacting on you.
Any monies paid over to Incredible Connection for this transaction, will be reversed back to the card that made the payment and refunded in full. If you have made payment via EFT , please respond to this mail with your Order number and banking details.
We regret this error and would once again like to apologise for the disappointment this may have caused you.
Please accept a R150 voucher that will be loaded onto your profile.
Should you however not be satisfied with our answer in this regard, you may contact the Consumer Goods and Services Ombudsman (CGSO) on 0860 000 272 or www.cgso.org.za, who will investigate the matter and advise accordingly.
Good day Valued Customer
Hope this mail finds you well.
We confirm that Incredible Connection is a brand wholly owned by the JD Group, a subsidiary of Pepkor Trading (Pty) Ltd, and that this response is addressed to you on behalf of Incredible Connection.
Please note that all our terms and conditions at the JD Group are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights a customer may have in terms thereof.
An error occurred on the Incredible Connection website, which resulted in a product Asus Graphic Cards Black being sold to yourself at the incorrect pricing – Unfortunately this was a clear and blatant error on our website and we will not be able to honour the product at the discounted price paid.
Firstly, please accept our sincere apologies for the obvious disappointment this error may have caused you – Although we have processes in place to prevent these mistakes from happening and catching these errors before going to print, on occasion mistakes do happen and we apologise for this impacting on you.
Any monies paid over to Incredible Connection for this transaction, will be reversed back to the card that made the payment and refunded in full. If you have made payment via EFT , please respond to this mail with your Order number and banking details.
We regret this error and would once again like to apologise for the disappointment this may have caused you.
Please accept a R150 voucher that will be loaded onto your profile.
Should you however not be satisfied with our answer in this regard, you may contact the Consumer Goods and Services Ombudsman (CGSO) on 0860 000 272 or www.cgso.org.za, who will investigate the matter and advise accordingly.
