I also used to like WD but believe the brand has gone backwards the last few years.
Just some of my experience with WD, sorry about the rant but might help somebody else in the future.
I had a WD my book Duo 16TB that I bought in 2019 from Amazon. It is an external unit with 2 x 8TB WD Red drives in RAID. Any case, so last month one of the drives died and I connected it straight to SATA but it wasn't spinning up anymore. So then the painful attempted RMA process started. I checked the WD site and confirmed the unit as well as the individual faulty drive still had another year of warranty as these come with 3 years.
Long story short, Amazon (as most will know) only replace within a 30-40 day period after purchase and referred me back to WD. After creating tickets on the WD website regarding the RMA process I got told after 2 weeks that 'there is no RMA process in South Africa'
I then demanded to speak to a team leader / supervisor and got told I should try the local distys here in SA (Mustek / Corex) - which both told me they don't do RMA on my specific product. They then told me to contact Pinnacle Micro that does apparently do my product. After the technical manager there relayed my info about the drive to WD (apparently they have to use the same slow and stupid ticketing system as the general public) - after 2 weeks got the same answer : no RMA possible.
So now I clearly had a 'catch 22' - Amazon referring me to WD and WD referring me to Amazon. Eventually I went onto the Amazon website chat and demanded to speak to a team leader and Amazon agreed to refund my money. This was also not ideal cause I bought the unit for R7400 on a special deal on Amazon.co.uk in 2019 whereas the same unit now costs R12000 (mostly due to chia mining).
In the end I used the refund on the .com site as they had the 14TB expansions (which comes with enterprise drives) on special for $289 last week which is already back to $419 since yesterday.
So most of you may reckon that is why you rather buy local and I agree in a sense but I usually only import when the price gap is really big and it is worth it. One also have to look at a company's business practices and I suggest you read these 2 articles (enough said)
Multiple hard drive manufacturers were caught shipping SMR drives to consumers, but only Western Digital put them in its NAS product line. That decision has won the company a class action lawsuit.
www.extremetech.com
Western Digital is the latest company caught bait-and-switching its customers with lousy SSD speeds. In other news, Samsung and Intel ...
www.extremetech.com
Lastly and (funnily enough), WD also does the Sandisk brand which seems to superior to the normal WD range. Reason I say so is my personal experience doing chia plotting on the WD blue nvmes vs the normal sandisk sata ssds - much lower times on the sandisks. But YMMV....