Hardware Bargains

[Loot.co.za]

Morning All

Not the nicest surprise to come into the office to first thing in the morning -- I'm afraid that that price for the 6TB is horribly horribly horribly wrong -- there was a glitch in a data load and two skus were swapped for one supplier which then kicked in the wrong price when we ran an update -- the price you are seeing there is actually for a Western Digital WD10J31X WD Blue 2.5" SSHD. Unfortunately, the real price is over R6k and as I am sure you can understand, we will be unable to supply at the price that was on the site. I will get customer services to action refunds ASAP for all the orders placed at the incorrect price. Apologies for the error!

 

[rubber_otter]

I am starting to hate it wen companies get away with **** like this. It's starting to seem like a marketing ploy.

"Awwww damn. We dun ****ed up again. Lets drive traffic to our site and just cancel the orders we don't like because we out up the wrong pricing"

 

[rubber_otter]

Morning All

Not the nicest surprise to come into the office to first thing in the morning -- I'm afraid that that price for the 6TB is horribly horribly horribly wrong -- there was a glitch in a data load and two skus were swapped for one supplier which then kicked in the wrong price when we ran an update -- the price you are seeing there is actually for a Western Digital WD10J31X WD Blue 2.5" SSHD. Unfortunately, the real price is over R6k and as I am sure you can understand, we will be unable to supply at the price that was on the site. I will get customer services to action refunds ASAP for all the orders placed at the incorrect price. Apologies for the error!

But that was the advertised price. If this was PnP people would be losing their s h i t

 

[Dubai]

Morning All

Not the nicest surprise to come into the office to first thing in the morning -- I'm afraid that that price for the 6TB is horribly horribly horribly wrong -- there was a glitch in a data load and two skus were swapped for one supplier which then kicked in the wrong price when we ran an update -- the price you are seeing there is actually for a Western Digital WD10J31X WD Blue 2.5" SSHD. Unfortunately, the real price is over R6k and as I am sure you can understand, we will be unable to supply at the price that was on the site. I will get customer services to action refunds ASAP for all the orders placed at the incorrect price. Apologies for the error!

At least give us R500 voucher for your system error

 

[dualmeister]

Price has been corrected.

It's now R6529.00.

 

[Gtx Gaming]

At least give us R500 voucher for your system error

+1 think they need to give us vouchers

Takealot ,normally gives vouchers if the price was wrong.

 

[akescpt]

But that was the advertised price. If this was PnP people would be losing their s h i t

not online...never has

 

[ld13]

But that was the advertised price. If this was PnP people would be losing their s h i t

But this ain't pnp. I have no problem cutting loot some slack.

 

[chickenbeef]

It was an obvious error that people were trying to exploit -.-

I prefer an online store where I can choose from a wide variety of items even though I will have to deal with the odd price glitch now and then. IMO this trumps a store with a very limited array of items because they need to analyse every feed from their suppliers before it's loaded live.

 

[howardb]

It was an obvious error that people were trying to exploit -.-

I prefer an online store where I can choose from a wide variety of items even though I will have to deal with the odd price glitch now and then rather than a store with a very limited array of items because they need to analyse every feed from their suppliers before it's loaded live.

+1, well said.
It amazes me that folks still exploit these errors...then moan about them.

 

[Loot.co.za]

But this ain't pnp. I have no problem cutting loot some slack.

Much appreciated -- and I hope that most will feel the same way.

I am not going to be able to do vouchers on this one, but will do my best to make it up to y'all going forward

 

[rubber_otter]

But this ain't pnp. I have no problem cutting loot some slack.

But this seems to be a recurring 'problem' with online stores. And I am starting to think it's just to drive traffic to their site.

 

[rubber_otter]

... but will do my best to make it up to y'all going forward

I am saving this comment, and I will be holding you to it. Please reference this comment once this (eventually) happens.

 

[ld13]

But this seems to be a recurring 'problem' with online stores. And I am starting to think it's just to drive traffic to their site.

Weird way of driving traffic to their site... Selecting an item at random, not advertising it at all, opening yourself up to customer revolt once they find out that you made an error, etc etc - I detect more negatives than positives. In any case, this is a recurring problem with all kinds of stores and will keep on happening then and again as there are humans working there. For it to be deliberate it would need to occur more regularly.

 

[Knocknock]

C'mon! Waisted a big chunk of the morning finding info on my new drive. Can't blame a guy for being a bit miffed.

 

[Loot.co.za]

But this seems to be a recurring 'problem' with online stores. And I am starting to think it's just to drive traffic to their site.

I promise that its not deliberate -- there are far better ways to get traffic without resorting to deliberate bait marketing and the negativity it creates (plus the time involved in mopping up the aftermath)

Unfortunately the sheer volume of data we process on a daily basis means that occasionally things slip through, we have checks and balances in place to catch the bulk of these but sometimes errors get missed

 

[jvk]

cmon guys give loot a break, they always been good to us mybb members

mistakes happen lets move on

 

[mubeend]

Much appreciated -- and I hope that most will feel the same way.

I am not going to be able to do vouchers on this one, but will do my best to make it up to y'all going forward

Give us ssd's at cost plus vouchers

 

[reactor_sa]

I am starting to hate it wen companies get away with **** like this. It's starting to seem like a marketing ploy.

"Awwww damn. We dun ****ed up again. Lets drive traffic to our site and just cancel the orders we don't like because we out up the wrong pricing"

Anyone with a decent enough IQ will be reasonable about these mistakes (seriously).

If BMW advertised a M3 for the price of a 335i by mistake, do you expect them to give you a M3 for half price (lose half a mil just like that)??

But that was the advertised price. If this was PnP people would be losing their s h i t

That's PNP policy, they are free to use it or not, other stores have their own policies. Pretty much every site, catalogue, advertisement, has the " E&OE" wording somewhere.



If you guys can prove intentional pricing errors then maybe you have a case, otherwise save yourselves the disappointment and be reasonable in your expectations.

 

[morkhans]

I think the people complaining about this error need to seriously question their morals. It was pretty clear from the onset the price was way wrong, yet they jump onto it like wolves on a fresh carcass. Honouring an error like that would seriously dent the bottom line of a small company. With a catalogue that size you have to automate it and errors are going to creep in.

So from my side no hard feelings loot rep. A show of goodwill IMO would be a R50-R100 voucher, but I would put money on it that pretty much every person who ordered those drives knew they were going to screw you over if you were to honour it.