HelloPeter under fire

A single entry on HelloPeter got a Telkom problem sorted.

After being sent from pillar to post, I in fact placed a "legal notice" that if they did not remove certain equipment from my premises within 24 hours, I would take no longer responsibility for it.

It was removed within 12 hours.
 
You suprised by the figure? It's evident that MyBroadband is trying to support that anti-HelloPeter adverts.
 
Fudzy said:
You suprised by the figure? It's evident that MyBroadband is trying to support that anti-HelloPeter adverts.
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waits for mybroadband to delete his post :P hehe....


Dont think mybroadband has anything to do with that article though!!!
 
No-one denies that some good is done. The amount of money paid over is not the issue. It is the principle that paying Peter instantly converts you from bad guy to good guy. It is the wrongness that years of bad service can be washed away with a well aimed bank deposit. It is corruption.

It is like a traffic cop taking bribes.
 
xrapidx said:
You know what I don't get, if these companies don't like hellopeter's extortion, why don't they contract someone else to start a similiar site that doesn't charge, preferably based on a forum principal, where the individial consumer and company can discuss a complaint until its resolved.... let other consumers see the outcome, and decide for themselves if the 'company' is reasonable :)

So.......who wants to help me put one together?
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I'm willing to help out with this (it has been discussed before on this forum).
 
icyrus said:
I'm willing to help out with this (it has been discussed before on this forum).
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The thing is, I'm only willing to be involved if it's done properly, including the marketing, etc.... I don't like wasting precious time on projects that don't go anywhere :p
 
We can may be help with that part too if we have proper committed people and as long as customers and suppliers are not charged in the end and unbiased as well. PM me and we can take further, couple of people already have showed interest in the previous posts on this thread so they can also PM me and get this going.
 
Anyone out there with a business that has a HelloPeter quote they want to share with us?
Then we can put this speculation aside.
:D
 
Call me foolish, but I have been totally oblivious about companies having to pay to use the service, I found out by hellopeter's own newsletter btw before reading this post, funny thing is I would not have used HP if it was not recommended to me by some users on mybroadband.

I totally agree with the posts before, forcing a company to pay definitely is not the right approach.

xrapidx said:
The thing is, I'm only willing to be involved if it's done properly, including the marketing, etc.... I don't like wasting precious time on projects that don't go anywhere :p
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I agree... I'm an interface designer so if anyone wants me to, I can draw up a couple of designs for the site, but only if this is taken seriously and well thought out.
 
sufferwell said:
I agree... I'm an interface designer so if anyone wants me to, I can draw up a couple of designs for the site, but only if this is taken seriously and well thought out.
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PM me please regarding this.
another idea, how about a website for suppliers where they can praise there customers or may be name some people with bad debit record for other suppliers only, I think there is a website already for the latter part but again if I remeber correctly thats also a paid website. ITC check for R15 service might not be feasible in some cases.
 
Just to illustrate how Hellopeter's stats misrepresent service levels:

Just looking at the current "good boys" list versus the "bad boys" list on the home page...

"Good boys" :)
(Company - compliments - complaints - compliments%)
Standard Bank - 294 - 1827 - 13.86%
Vodacom - 362 - 3519 - 9.33%
Nandos - 81 - 347 - 18.93%
Telkom SA - 326 - 2410 - 11.92%
First National Bank - 333 - 1743 - 16.04%
Total - 1396 - 9846 - 12.42%

"Bad boys" :mad:
(Company - compliments - complaints - compliments%)
Checkers - 23 - 114 - 16.79%
South African Airways - 53 - 266 - 16.61%
VOLKSWAGEN SOUTH AFRICA - 58 - 264 - 18.01%
DAIMLER CHRYSLER SOUTH AFRICA - 13 - 56 - 18.84%
Incredible Connection - 24 - 70 - 25.53%
Total - 171 - 770 - 18.17%

So the "companies who don't respond" have a 46% higher rate of receiving compliments than the "companies who do respond"... which just about says it all.

(Note that Vodacom is the worst performer of the lot, scoring well below Telkom - contrary to our current MyAdsl poll.)
 
Gatecrasher said:
Just to illustrate how Hellopeter's stats misrepresent service levels:

Just looking at the current "good boys" list versus the "bad boys" list on the home page...

"Good boys" :)
(Company - compliments - complaints - compliments%)
Standard Bank - 294 - 1827 - 13.86%
Vodacom - 362 - 3519 - 9.33%
Nandos - 81 - 347 - 18.93%
Telkom SA - 326 - 2410 - 11.92%
First National Bank - 333 - 1743 - 16.04%
Total - 1396 - 9846 - 12.42%

"Bad boys" :mad:
(Company - compliments - complaints - compliments%)
Checkers - 23 - 114 - 16.79%
South African Airways - 53 - 266 - 16.61%
VOLKSWAGEN SOUTH AFRICA - 58 - 264 - 18.01%
DAIMLER CHRYSLER SOUTH AFRICA - 13 - 56 - 18.84%
Incredible Connection - 24 - 70 - 25.53%
Total - 171 - 770 - 18.17%

So the "companies who don't respond" have a 46% higher rate of receiving compliments than the "companies who do respond"... which just about says it all.

(Note that Vodacom is the worst performer of the lot, scoring well below Telkom - contrary to our current MyAdsl poll.)
Click to expand...

Vodacom has more subscribers than Telkom (I think). How many people really take the time to compliment a company for good service? But the very same people will literally jump down a company's throat for poor service. As much I hate to admit it I probably behave like that as well:o

IMO, those stats therefore mean absolutely zero;)
 
Previously have made use of the HelloPeter site after getting p%-off with Vodacom. One thing I did not realise was that suppliers need to pay this subscription charge. I could tolerate Peter Cheales making money as a result of the spinoffs from his site, but directly charging the suppliers for the right-to-respond is (in my opinion) unethical.
 
ic said:
The reason I ask, is that Hellopeter does not publish its rates [up until ~1 month back when I last checked on Hellopeter.com], which implies that there is no standard rate based on the size of the company wanting the right to respond, and that different companies of the exact same size might be quoted different subscription fees. It is also possible that Hellopeter might recently have decided to charge small businesses substantially less, unfortunately without published subscription fees, there is no way of knowing.
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I suggested a while back in one of these threads that MyADSL add something like Hello Peter on the site. Sort of like a consumer centre. I am sure there are plenty of people here who would donate time to the cause if it were backed by a reputable entity like MyADSL. Let the Ads pay for the site costs and make it truely consumer centric. The biggest issue I can see is finding people to give up their time to moderate and trying to avoid companies "bribing" people to post compliments although a blacklisting policy might discourage the second one.
 
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