HelloPeter under fire

jetpacman said:
I must say that I have benefited from the site to th tune of nearly a thousand rand. So I guess I shouldnt complain. One thing that I have noticed, is that thi Peter Cheales fellow seems to whine and rant in his newsletters to members. He wines like a spoilt child. I don't like whiners. Ever since I read his emails my opinion of the person behind the site has slipped somewhat to the point that I am inclinded to believe some of the negative things he says. As they say nothing comes of nothing...
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Whining and moaning about BAD service is really what the site is about. People who tried complaining to lame-ass loser support departments of couldn't-care-less-about-you-once-we-have-your-$$$-companies, now
have a voice with HelloPeter.com. I don't think Peter Cheales moans a lot
at all. Still like I said, without Peter Cheales we wouldn't have a forum where
we can expose lame companies.
 
xrapidx said:
How's this for a suppliers reply? Ass whipping time.

http://www.hellopeter.com/the_comment.asp?recid=108240
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Guys as a consumer HelloPeter's site has helped me out 4 times. In fact it's helped me out virtually each time I posted a complaint on it. I've done that about 4-5 times over the period of 3-4 years. HelloPeter.com is a wortwhile
site, probably the only South African site with any benefit to the consumer.

The site's good. Pity they took out the forums but hey they were abused by pron and warez links maybe :).
 
There are always two sides to the story... but if your story is true about them removing you from the site because he has personal issues, the guys a twat. But I don't use hellopeter because I like the guy, I use it because some companies just don't do anything with any other means of communication....

I have said a 1000x, give me a better alternative, and I'll hapilly use... but because people have issues with hellopeter , doesn't mean I'm not going to use it and let corporates walk all over me.

P.S.: Why don't you add a link on your home page with the story?

Why doesnt someone log a complaint against hellopeter and ask them why they "reserve the right" to disallow certain paying companies from responding? <-- I wanna see how long that last....
 
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A couple of weeks ago I heard them discussing this new site on SAFM (or was it 702?).

http://www.getclosure.co.za/

Sounded like a better approach to consumer complaints and resolving issues than the Hellopeter site.
 
PeterCH said:
Whining and moaning about BAD service is really what the site is about. People who tried complaining to lame-ass loser support departments of couldn't-care-less-about-you-once-we-have-your-$$$-companies, now
have a voice with HelloPeter.com. I don't think Peter Cheales moans a lot
at all. Still like I said, without Peter Cheales we wouldn't have a forum where
we can expose lame companies.
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Talking about yourself in the 3rd person is one of the sure-fire signs of mental illness! :eek:
 
xrapidx said:
Why doesnt someone log a complaint against hellopeter and ask them why they "reserve the right" to disallow certain paying companies from responding? <-- I wanna see how long that last....
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Because I've seen Peter's pompus responses to complaints about hellopeter on hellopeter and seeing them subsequently deleted.

He's an ass. He thinks the world owes him something and that the rules applied to his website only applies to him SOME of the time. And when he gets PMS he'll throw a tantrum and (because) he has the ears of a lot of people, will start a smear campaign.

I'm sure there's a thread about his hosting provider somewhere on here that will give you more insight to this *******
 
Sneeky said:
A couple of weeks ago I heard them discussing this new site on SAFM (or was it 702?).

http://www.getclosure.co.za/

Sounded like a better approach to consumer complaints and resolving issues than the Hellopeter site.
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I just like the fact that hellopeter is public, and suppliers get to respond publicly, it helps making future decisions, like which bank/insurance company/medical aid/etc. to use.
 
Personally, I do not think any consumer complaint driven site should be charging the companies to respond as this just leads to a difficult situation in that the companies will start to expect preferential treatment.

Yes, it does cost money to set-up, host and maintain the site, but the reality is that once people and companies start paying to answer, it destroys the whole objective of the site.
 
Not really, after all, they're already spending money on their public image... although I do think the charge should be fair, like a fixed per complaint cost, if it is a stupid or pointless complaint, it should be deleted at no cost. If it is a repeat complaint for something not done by the company, at the company's fault, it should stay and be charged for.
 
I agree RVFmal but what this http://www.getclosure.co.za/ does is it sorta provides their premium members with valuable information about their business, where they are being seen as going wrong, trends, history, etc. The whole service can be customised for the specific business in question
Corporates can benefit from data like this so in effect they are not only offering and facilitating ways to resolves complaints, in an amicable manner, but they also offer a valuable service to the company.It is like a complete outsourced complaint management/data capture system.
Most companies don't really cater for this in their budgets or even bother with formal complaint reporting structures so in effect this is both positive for the consumer and the business in question, I think.
I have no affiliation with them, just heard the chap on the radio and he made a lot of sense.
 
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TiredOfWaiting said:
Talking about yourself in the 3rd person is one of the sure-fire signs of mental illness! :eek:
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I'm not Peter Cheales. Has it not occurred to you that I may have
the same first name and the CH could be other initials of my name/surname?

I'll be like Bones from Star Trek and tell you
"Dammit Kirk, I'm a doctor and not a consumer advocate!"

:)
 
It might be extortion but it works for me. I've tried on numerous occasions to get hold of customer care agents in different companies and it's always a pain. most companies seems to be employing incompetent people that can hardly speak english and that does NOT know how things work in their own company.

and if you then try to get hold of their manager/supervisor you get nowhere.

so, extortion or not, as a consumer hellopeter has help me on MANY occasions. again, perhaps if companies spend more money on customer care there might not be need for a site like hellopeter.
 
Exactly - I called MTN 808 again last week, asked a few times to speak to a supervisor, was told its impossible as the system does not allow them to transfer calls to their supervisors, they can however take a message and get a supervisor to call me back <-- last time this happened it took 3 weeks and about 4 complaints on hellopeter to get the supervisor to call me back.
 
xrapidx said:
Exactly - I called MTN 808 again last week, asked a few times to speak to a supervisor, was told its impossible as the system does not allow them to transfer calls to their supervisors, they can however take a message and get a supervisor to call me back <-- last time this happened it took 3 weeks and about 4 complaints on hellopeter to get the supervisor to call me back.
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Yeah right, so how do the supervisor get hold of them?
 
AutoX said:
Yeah right, so how do the supervisor get hold of them?
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Its just BS story.... probably some memo went round that said make sure you don't transfer calls to supervisors, and you'll get a performance bonus.
 
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