HELP anyone....please.

[its Just me]

Good day,

So i took out a contract with Cell C about a month ago. i ordered a Galaxy Note 2 online from Cell C direct. everything was confirmed and such. to cut a long story short it took roughly 3 weeks to get my phone delivered to me, since they where " sold out " for so long.

any ways, when i eventually got my phone last week monday, i never really played with it as the sim card wasnt activate, which is normal usually takes a day or so or what not.so on Tuesday last week, i started playing with the beast of a phone. wanted to see how well the camera takes pics. when i clicked on the app. it gives a warning: camera failed error. you push okay and it shuts down the app. wtf. i googled to see what the problem could be. some people recommend doing a factory reset, which i did with no help. other people said to update the firmware which i also tried, but i have the latest firmware in this country 4.1.1. other people say its hardware fault.so i called Cell c. waited 20 plus minutes for someone to answer. i couldnt hold any longer as i work in a call centre so i sent their support group an email informing them of the defect in the phone within the 7 day period.

i have not heard anything from the support, so i put a complaint on hellopeter aswell as sent the Cell C Rep on MY BB a PM. i got a call from someone on Friday informing me they would send a courier to my offices yesterday to come collect the phone.

no one came, i sent the support another email aswell as the Cell C rep another PM. to which i have not received a response from yet...

What actions do you think i should take now, as this is absolutely ridiculous. i cant even enjoy my phone as i dont want to download stuff or play games or anything as i know it has to go back.

Please can someone help me ? :wtf:

 

[Mr G]

Eish ... seems like you got one of the duds. Are you not able to get to a store physically? If you can, print a copy of your email clearly showing the date it was sent, and get to the store, if they give you sh*t then tell them you'll go to the ombud

 

[Rocket-Boy]

Just go into a store and do an OBF(out of box failure)
They will have to replace it with a new phone as it is within the allowed time.

 

[hsmnel]

Do you have memory card in? Take it out and restart the phone and try the camera. Had a similar problem on the Huwaei P1 and it was something to do with the camera write direcroty corrupted or not set correctly

 

[its Just me]

Thanks for the quick responses, much appreciated.

I am going to call the closest shop to me and find out if i can take the faulty device to them to get it exchanged, since the whole Cell C direct's service is pretty bad...

 

[F1 Fan]

Cell C direct is the worst. If I remember correctly you won't be able to take it to a store for a swop out

 

[Cell_C]

Good day,

So i took out a contract with Cell C about a month ago. i ordered a Galaxy Note 2 online from Cell C direct. everything was confirmed and such. to cut a long story short it took roughly 3 weeks to get my phone delivered to me, since they where " sold out " for so long.

any ways, when i eventually got my phone last week monday, i never really played with it as the sim card wasnt activate, which is normal usually takes a day or so or what not.so on Tuesday last week, i started playing with the beast of a phone. wanted to see how well the camera takes pics. when i clicked on the app. it gives a warning: camera failed error. you push okay and it shuts down the app. wtf. i googled to see what the problem could be. some people recommend doing a factory reset, which i did with no help. other people said to update the firmware which i also tried, but i have the latest firmware in this country 4.1.1. other people say its hardware fault.so i called Cell c. waited 20 plus minutes for someone to answer. i couldnt hold any longer as i work in a call centre so i sent their support group an email informing them of the defect in the phone within the 7 day period.

i have not heard anything from the support, so i put a complaint on hellopeter aswell as sent the Cell C Rep on MY BB a PM. i got a call from someone on Friday informing me they would send a courier to my offices yesterday to come collect the phone.

no one came, i sent the support another email aswell as the Cell C rep another PM. to which i have not received a response from yet...

What actions do you think i should take now, as this is absolutely ridiculous. i cant even enjoy my phone as i dont want to download stuff or play games or anything as i know it has to go back.

Please can someone help me ? :wtf:

Hi,

We have requested our team to make to contact you and provide you with an update/feedback.


Regards
CellC|TM