Help please Afrihost

[Linouser]

Hi Gian

Sorry to have to bother you once again with issues.

As you know last month I made the mistake with the account numbers and have since then had it corrected. If my proper account fails FNB will be in for a bashing from me.

Anyway back on topic, last month when I signed up for the 5GB account I also at the time bought a 1GB top up. Which I see failed with the debit order. It would seem that it tried to use the wrong account number. As a result my account is suspended again, however I have paid the outstanding R29 via EFT. Waiting for a response from the account department.

Another thing, last night I topped up with 3GB *before 12am* and after 12 I upgraded my account to the 10GB account. Now looking in Client Zone I see it shows that I have used 0GB of 10GB however it says I am capped.

At the same time what happened to the 3GB top up I bought last night?

 

[hj2k_x]

xxxx. Many issues you have. It took me an age to read all that. Hehe. Hope you get sorted

 

[LazyLion]

sheesh, bro! Can't you just keep life simple?

 

[Linouser]

xxxxx. Many issues you have. It took me an age to read all that. Hehe. Hope you get sorted

sheesh, bro! Can't you just keep life simple?

ROFL guys when has Lino ever kept things simple

 

[Afrihost-Gian]

Hey Linouser

Wow - does look quite complex!

I'm going to PM you the email of one of our guys and gals who will help you out.

WRT the 3 GB topup - These topups do not rollover So this traffic would have expired last night cos it's the end of the month. Ask the guy whose details I send you to rollover this 3 GB's for you to the end of this month.

But please note for the future that top-ups do not rollover - if you want to get GB's that rollover then please rather buy the prepaid GB's for R49 / GB

Thanks!

 

[Keeper]

OMG Lino how could you buy a topup for the month on the last day of the month!

lol..... idjit!

seems like you are downloading like crazy hey, can't get enough can you!?

 

[Linouser]

OMG Lino how could you buy a topup for the month on the last day of the month!

lol..... idjit!

seems like you are downloading like crazy hey, can't get enough can you!?

ROFL it gets worse 1HOUR before the new month and I only have a 384K line

I thought the top ups rollover to the new month.

Gian thank you, email has been sent!

 

[Shake&Bake]

Eish LoL

 

[The_Unbeliever]

The adage says "Do not let greed be your downfall"....

Sorry to hear about your bad luck, eh Lino... Next time you'll be more careful about what you do...

 

[rorz0r]

Gian maybe you should consider putting a warning when buying a top-up on the last day of the month for noobs