I took out a contract with Telkom in August, my first payment was due on 5 Oct and I paid that via EFT in September. I continued this pattern by paying via EFT the month before the due date month. Everything was going fine until I made the payment due in January on December 28th. But for some reason they tried to debit my account on January 6th(it bounced because I didn't have a reason for having money in that account because all of my debts were paid for the month) even though I already paid for it in December. I've tried speaking to the online agent and they kept insisting I owe them.
Going to the store didn't help either even though the evidence was clear as daylight on her computer where it showed I had 4 invoices and made 4 payments not counting the 5 invoice due in February. I emailed their billing department but they haven't gotten back to me.
Has anyone experienced anything similar to this? How did you solve it?
Going to the store didn't help either even though the evidence was clear as daylight on her computer where it showed I had 4 invoices and made 4 payments not counting the 5 invoice due in February. I emailed their billing department but they haven't gotten back to me.
Has anyone experienced anything similar to this? How did you solve it?