High Ping and Latency

Hi all!

Thank you for all the tracerts and feedback. We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Apologies for the inconvenience

Regards,
Social Media Team
 
Last edited:
8ta said:
Hi all!

Thank you for all the tracerts and feedback. We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Apologies for the inconvenience

Regards,
Social Media Team
Click to expand...

It might be a good move to stop the i5 promo for new clients til you guys can actually cater for the higher volumes that this deal will obviously cause. Just saying. :whistle:
 
Happy to hear but I hope it stays fixed.

You can take my download speed away if you guarantee me a solid ping at all times.
 
Thanks for your responce 8ta.. much appreciated, hope there is a speedy resolution for this issue as it is effecting everyone , Nationally..

We as community/clients shall keep you updated on your progress. :P
 
Lurking said:
Happy to hear but I hope it stays fixed.

You can take my download speed away if you guarantee me a solid ping at all times.
Click to expand...

Agreed fully , i wouldnt mind having 150kb download and 60kb upload if the ping would just stay stable.. maybe not a bad way too solve this issue.. lets hope its as easy as that.
 
Nitrate said:
Agreed fully , i wouldnt mind having 150kb download and 60kb upload if the ping would just stay stable.. maybe not a bad way too solve this issue.. lets hope its as easy as that.
Click to expand...

I would kill just to get to either of those speeds at any time.
 
Not sure if this can work but what about having a gaming apn? You restrict the download speed to say 50kbps and all the gamers can dial up with that apn for a smooth experience at all times.

You can even start a gaming promo :D

My experience with 8ta's latency is it's mostly around 40-80ms which is good enough. It is for the most part very stable for me other than this recent problem. It can rain even hail outside and i'm still good :)
 
8ta said:
Hi all!

Thank you for all the tracerts and feedback. We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Apologies for the inconvenience

Regards,
Social Media Team
Click to expand...

Hi 8ta, is this going to affect all areas or just certain areas?
 
Schola said:
Hi 8ta, is this going to affect all areas or just certain areas?
Click to expand...

Hi there

All areas unfortunately. There should be no break in service at all.

Regards,
Social Media Team
 
Roll on Wednesday. Hope this gets sorted out! :mad:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 67 ms 59 ms 38 ms 172.16.3.5
4 328 ms 398 ms 378 ms 172.16.3.129
5 307 ms 278 ms 312 ms ndn-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.7.1
65]
6 218 ms 229 ms 219 ms 196.43.18.138
7 247 ms 238 ms 241 ms 196.25.147.10
8 233 ms 219 ms 241 ms 209.85.255.86
9 266 ms 396 ms 398 ms 209.85.253.90
10 345 ms 352 ms 375 ms 209.85.243.33
11 370 ms 379 ms 368 ms 216.239.49.28
12 234 ms * 291 ms 209.85.255.126
13 911 ms 869 ms 959 ms google-public-dns-a.google.com [8.8.8.8]
 
So... Interesting!

Downloaded HSPA Locker as recommended on another thread, and here are the results - I did 2 traces right after one another, one with HSPA Locker and the other without. See the results, and I will give you 2 guesses which one is which :o


Tracing route to www.hippo.co.za [196.35.70.58]
over a maximum of 30 hops:

1 * * * Request timed out.
2 56 ms 69 ms 59 ms 172.16.1.1
3 57 ms 69 ms 59 ms 172.16.1.129
4 38 ms 89 ms 49 ms tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.
77]
5 38 ms 49 ms 40 ms 196.43.11.202
6 39 ms 49 ms 39 ms 196.43.25.138
7 38 ms 39 ms 69 ms internet-solutions-gw.telkom-ipnet.co.za [196.25
.127.182]
8 39 ms 49 ms 39 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
9 48 ms 69 ms 50 ms core1a-pkl-te1-2.isnet.net [168.209.100.238]
10 40 ms 49 ms 39 ms csw3-bry-vl3.ip.isnet.net [168.209.218.250]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 ^C

Trace 2:

Tracing route to www.hippo.co.za [196.35.70.58]
over a maximum of 30 hops:

1 * * * Request timed out.
2 227 ms 299 ms 249 ms 172.16.1.1
3 227 ms 279 ms 259 ms 172.16.1.129
4 248 ms 259 ms 259 ms tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.
77]
5 228 ms 289 ms 300 ms 196.43.11.202
6 238 ms 269 ms 269 ms 196.43.25.138
7 238 ms 269 ms 249 ms internet-solutions-gw.telkom-ipnet.co.za [196.25
.127.182]
8 257 ms 269 ms 239 ms core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
9 267 ms 289 ms 390 ms core1a-pkl-te1-2.isnet.net [168.209.100.238]
10 228 ms 289 ms 239 ms csw3-bry-vl3.ip.isnet.net [168.209.218.250]
11 * * * Request timed out.
12 ^C

So clearly there is a problem with the switching between HSPA and the idle 3G mode, it clearly has a delay in realising when 'stuff is happening'.

The pings are acceptable when at it's best, but not during gaming.

Hope this helps 8ta :)

EDIT: For reference, PingTest.net results:

Trace 1 - with HSPA Locker:

66535562.png


Trace 2 - without:

66535768.png


:D :wtf: Astonishing!!!
 
Last edited:
8ta said:
Hi all!

Thank you for all the tracerts and feedback. We are currently experiencing a higher than normal customer data usage which will affect throughput during busy hours. Network optimization is in progress which will address the issue. A resolve is expected by next week Wednesday (18/07/2012).

Apologies for the inconvenience

Regards,
Social Media Team
Click to expand...

How is it that the very night that the problem is supposed to be "resolved" that the whole crappy ping during peak hours gremlin comes to haunt us again, after nearly a week of it being fine?

Code: 
tracert www.telkom.co.za

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2   504 ms   518 ms   498 ms  172.16.1.5
  3   434 ms   468 ms   498 ms  172.16.1.129
  4   443 ms   468 ms   498 ms  tpr-ip-esr-6-wan.telkom-ipnet.co.za [196.25.181.77]
  5   455 ms   647 ms   458 ms  196.43.39.166
  6   551 ms   538 ms   514 ms  rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
  7   458 ms   458 ms   468 ms  nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
  8   495 ms   468 ms   468 ms  nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

:mad:
 
Something very strange is happening with my internet currently... 3:30 pm . International sites wont load.. is going on? I dont hope this has anything to do with upgrade or whatever would have happened on the 18th..
 
Yep, Montgomery Park, very high latency, not switching over to HSUPA from 3G for looooong periods before pages start loading.
 
Nitrate said:
Something very strange is happening with my internet currently... 3:30 pm . International sites wont load.. is going on? I dont hope this has anything to do with upgrade or whatever would have happened on the 18th..
Click to expand...

Having the same issues today. International up and down. Can't play WoW. Urghhhhhh
 
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