High Ping and Latency

I have given up with 8ta. The service is terrible, the internet is brain dead slow and is not usable. I was going to open up a contract but i think i will rather go to cell c and spend that bit extra getting RELIABLE AND GOOD INTERNET.
 
Can someone from 8ta plz respond to this thread.. Test and customization on your network was suppose too happen. We will not know if anything has/was done on 8ta's behalf as we are not getting any updates.. Last night I had 400+ ping again on internasional sites.. from about 7pm till 11pm.

What is being done about this issue. I agree that 8ta has good ping /latency during certain times of the day but at night it changes completely.

Another issue is supersport live. I can't even watch rugby . recommended line speed is 512kb line. but for some or other reason things just aint working.. youtube seems fine but supersport is a NO GO.. Is this a peering issue?? even my work internet which is a 384kb line delivers better streaming on Supersport.com.

GIVE US FEEDBACK PLZ...
 
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Hi all

There are changes being made to 5 sites in the Western Cape this morning. Also 2 major Core changes will be happening which has been identified to resolve the high ping and latency queries. The Core changes will happen over this weekend (11/12 August 2012).

If you guys still have issues by Monday, PM us your current case numbers, or if you have no case number, log it with us by completing our template.

Regards,
Social Media Team
 
thanks for the update. I have read an telkom saix article also saying an upgrade
is on the way..
 
C:\ping 196.43.22.222

Pinging 196.43.22.222 with 32 bytes of data:
Reply from 196.43.22.222: bytes=32 time=1552ms TTL=247
Request timed out.
Reply from 196.43.22.222: bytes=32 time=83ms TTL=247
Reply from 196.43.22.222: bytes=32 time=88ms TTL=247

Ping statistics for 196.43.22.222:
Packets: Sent = 4, Received = 3, Lost = 1 (25% los
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 1552ms, Average = 574ms
 
Since Friday I've had horrid latency issues to the UK. Can't play WoW. Have to use Vodacom.(which has worse signal at my house than 8ta!).

I've submitted a form. Now just to wait and see how techs come out to my home, all while the fault is clearly on the 8ta network..

Edit:

Just to prove it -

67982794.png
 
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My internet speeds have finally dropped too what it is suppose to be, my diablo 3 ping is now stable at 220ms , much better than the 400ms ping i had. Let hope everything is resolved.

Thank you 8ta for fixing(hoping) this issue.. I shall keep you updated when and if this problem occurs again...
 
My ping constantly spikes , 8ta is useless. When I phoned you apparently were working on the network yet there's no improvement 4 months later and I constantly get spikes of 1000ms. This service might aswell be free.
 
Toffelman said:
My ping constantly spikes , 8ta is useless. When I phoned you apparently were working on the network yet there's no improvement 4 months later and I constantly get spikes of 1000ms. This service might aswell be free.
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get a job number and keep on complaing. keep at it and stop only when it is fixed. Hello peter.....
They fix the problem in PE....
 
Hi guys

No need to go as far as Hellopeter. That's for compliments :D

PM us and we will do whatever we can to resolve your issues.

Regards,
Social Media Team
 
8ta said:
Hi guys

No need to go as far as Hellopeter. That's for compliments :D

PM us and we will do whatever we can to resolve your issues.

Regards,
Social Media Team
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Hmm, that reminds me that I still need to visit HP to comment on the great service we get from 8ta rep on MyBB. :o
 
latro said:
Hmm, that reminds me that I still need to visit HP to comment on the great service we get from 8ta rep on MyBB. :o
Click to expand...

Thanks for the compliment on HelloPeter latro :D Much appreciated
 
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