High ping problem - please help

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BioWolfZA

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Hi there, i was wondering if anyone could please help me.

I'm on 384K ADSL with an Afrihost 5GB account. I've had no problems up until yesterday. While playing COD4 my ping is usually 40-45ms but yesterday and especially today, it will randomly go up to 200+ and just as suddenly will go down again. No one else is using the line when it happens. I have a D-Link DSL-2500u router. The problem seems to happen at hop number 8 when it goes to telkom-ip.net.

Here is a tracert:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Robbie>tracert games.saix.net

Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 23 ms 24 ms 26 ms cdsl1-rba-vl2253.ip.isnet.net [196.38.73.181]
4 28 ms 27 ms 27 ms curp1-rba-gi2.isdsl.net [196.38.72.238]
5 27 ms 25 ms 24 ms cdsl1-rba-vl43.ip.isnet.net [196.38.72.229]
6 25 ms 22 ms 25 ms core5a-rba-gi1-0-0.ip.isnet.net [168.209.1.164]

7 24 ms 41 ms 24 ms 196.26.0.10
8 225 ms 221 ms 221 ms rrba-ip-spe-2-wan.telkom-ipnet.co.za [196.25.127
.181]
9 224 ms 226 ms 218 ms 196.43.25.137
10 224 ms 219 ms 220 ms rrba-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.4
3.11.166]
11 224 ms 226 ms 220 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
12 230 ms 219 ms 220 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
13 229 ms 227 ms 226 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.







Thanks in advance.
 
Last edited:
I just did an IP lookup and it appears culprit IPs are located in Mauritius!!!

Telkom-ip.net:

IP : 196.25.127.181 Neighborhood
Host : rrba-ip-spe-2-wan.telkom-ipnet.co.za Not OK
Country : South Africa

Address information

This address is an IPv4 address.

address : 196.25.127.181

OrgName: African Network Information Center
OrgID: AFRINIC
Address: 03B3 - 3rd Floor - Ebene Cyber Tower
Address: Cyber City
Address: Ebene
Address: Mauritius
City: Ebene
StateProv:
PostalCode: 0001
Country: MU


Why on earth is it going through Mauritius????!!!!!
 
Last edited:
Hi BiowolfZA,

I don't think that it is in mauritius. I think that the registry office (like RIPE) is in Mauritius. But the IP address is definitely assigned to SA. More info below:

196.25.127.181 is from South Africa(ZA) in region Southern Africa




Whois query for 196.25.127.181...



Results returned from whois.arin.net:


OrgName: African Network Information Center
OrgID: AFRINIC
Address: 03B3 - 3rd Floor - Ebene Cyber Tower
Address: Cyber City
Address: Ebene
Address: Mauritius
City: Ebene
StateProv:
PostalCode: 0001
Country: MU

ReferralServer: whois://whois.afrinic.net

NetRange: 196.0.0.0 - 196.255.255.255
CIDR: 196.0.0.0/8
NetName: NET196
NetHandle: NET-196-0-0-0-0
Parent:
NetType: Allocated to AfriNIC
NameServer: NS1.AFRINIC.NET
NameServer: NS-SEC.RIPE.NET
NameServer: NS2.LACNIC.NET
NameServer: TINNIE.ARIN.NET
NameServer: SEC1.APNIC.NET
NameServer: SEC3.APNIC.NET
Comment:
RegDate: 1993-05-01
Updated: 2009-05-27

OrgAbuseHandle: GENER11-ARIN
OrgAbuseName: Generic POC
OrgAbusePhone: +230 4666616
OrgAbuseEmail: [email protected]

OrgTechHandle: GENER11-ARIN
OrgTechName: Generic POC
OrgTechPhone: +230 4666616
OrgTechEmail: [email protected]

# ARIN WHOIS database, last updated 2009-11-02 20:00
# Enter ? for additional hints on searching ARIN's WHOIS database.
Results returned from whois.afrinic.net:% This is the AfriNIC Whois server.

% Note: this output has been filtered.

% Information related to '196.25.127.0 - 196.25.127.255'

inetnum: 196.25.127.0 - 196.25.127.255
netname: IPNET-CSTR-WN-RRBA
descr: Telkom SA Limited
descr: Integrated Network Planning
descr: Private Bag X74
descr: Pretoria
descr: Gauteng
descr: 0001
country: ZA
admin-c: MST95-AFRINIC
tech-c: JDU24-AFRINIC
tech-c: PB455-AFRINIC
status: ASSIGNED PA
remarks: noc e-mail: <[email protected]>, phone: +27-12-680-0224
remarks: abuse e-mail: <[email protected]>, phone: +27-12-680-7561
mnt-by: TELKOM-SA-IPNET-MNT
source: AFRINIC # Filtered
parent: 196.25.0.0 - 196.25.255.255

person: Markus Stoltz
nic-hdl: MST95-AFRINIC
address: Integrated Network Planning
address: Private Bag X74
address: Gauteng
address: Pretoria 0001
address: South Africa
e-mail: [email protected]
phone: +27-12-311-1429
source: AFRINIC # Filtered

person: Pieter Bezuidenhout
address: Telkom SA Ltd SAIX
address: 151 Frans Conradie Ave
address: Parow
address: Western Cape
address: 7500
address: ZA
phone: +1 111 1111111
fax-no: +2721 9302789
e-mail: [email protected]
e-mail: [email protected]
nic-hdl: PB455-AFRINIC
remarks: Abuse complaints can be directed to [email protected]
source: AFRINIC # Filtered

person: Johan Du Preez
address: NNOC
address: Oak Avenue
address: Centurion
address: Gauteng
address: 2000
address: ZA
phone: +1 012 6800067
e-mail: [email protected]
nic-hdl: JDU24-AFRINIC
remarks: Administrative Contact only, please contact
remarks: [email protected] for Abuse queries
source: AFRINIC # Filtered
 
As you can see....it is a telkom (SAIX) IP for the range '196.25.127.0 - 196.25.127.255'
 
Im getting the same problem... im normally 75-85 and for the last week it has been going to 200 or around there. when i emailed afrihost they told me that i must tell telkom to re synchronise my line, i did that and i restarted my modem and the same story..... if afrihost is the problem, why dont they just be honest?? i mean, iv been with them for around 3 months and never had a problem and now when there is 1 they lie? i know mweb had just announced ther 220 uncapped service today and i decided il stay with afrihost because i am happy with them and i know they will sooner or later come out with a better deal... im now thinking at the end of the month when my cap is done, il probably go over to mweb and then in the future to digichilli.... im going to give afrihost one more chance tomorrow and if its not sorted out or if i dont get a direct answer, cheers.
 
I've also started getting high, unstable pings as of yesterday. At first I thought it was my afrihost but I then proceeded to try 3 other accounts with various ISP's all with the same result. Some a lot higher than others but all were unstable. This is very odd.

What area are you guys in? I'm in Randburg. Could it be a localised problem?
 
If the latency to your first hop (in a traceroute) is fine, then there's nothing wrong on ADSL -> DSLAM -> BACKBONE

However, if the first hop reports poor latency, engage telkom to fix the latency problem. Good luck with that by the way.
 
Mr.Jax said:
If the latency to your first hop (in a traceroute) is fine, then there's nothing wrong on ADSL -> DSLAM -> BACKBONE

However, if the first hop reports poor latency, engage telkom to fix the latency problem. Good luck with that by the way.
Click to expand...

Arrrghh there is a huge delay on the initial hop.
 
I Have the same problem . Local ping almost 120ms since about 2 - weeks ago Afrihost account . Bandwith is from IS seems the problem is there . Can't even play MW 2 any more ... This is the tracert Result I got.
Tracing route to games.saix.co.za [198.54.202.4]
over a maximum of 30 hops:

1 5 ms <1 ms <1 ms login.router [10.0.0.2]
2 22 ms 23 ms 23 ms 196-210-148-1-wblv-esr-4.dynamic.isadsl.co.za [1
96.210.148.1]
3 54 ms 54 ms 51 ms cdsl2-rba-vl2663.ip.isnet.net [196.38.73.25]
4 136 ms 137 ms 134 ms cdsl1-rba-vl11.ip.isnet.net [196.38.73.37]
5 86 ms 89 ms 86 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 57 ms 61 ms 58 ms core5a-rba-gi1-0-0.ip.isnet.net [168.209.1.164]

7 141 ms 141 ms 137 ms 196.26.0.10
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * rrba-ip-spe-2-wan.telkom-ipnet.co.za [196.25.127.181] reports: Destination net unreachable.

Trace complete.
 
High pings

Well, I am trying to play BF Bad Company 2 on the SGS servers too and I must tell you, the last week's pings are in access of 600ms using a Telkom ADSL account.

Here are the stats, that doesn't look too bad when not in the game:

Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 10.0.0.2
2 216 ms 279 ms 272 ms dsl-240-192-01.telkomadsl.co.za [41.240.192.1]
3 300 ms 253 ms 344 ms rrba-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.11.166]
4 311 ms 330 ms 326 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
5 363 ms 331 ms 328 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
6 251 ms 252 ms 312 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

Tracing route to games.saix.co.za [198.54.202.4]
over a maximum of 30 hops:

1 6 ms 13 ms 1 ms 10.0.0.2
2 279 ms 282 ms 366 ms dsl-240-192-01.telkomadsl.co.za [41.240.192.1]
3 310 ms 294 ms 305 ms wblv-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.11.78]
4 wblv-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.11.78] reports: Destination net unreachable.

Trace complete.

It does however seem that the .co.za servers as well as the actual server IPs are not resolving properly.

Any guesses, ideas or comments?
 
There are many of these threads already (even one started by me) and it's all IS bandwidth so far. Email your ISP and bitch and moan, if nothing gets done, leave them and switch to SAIX bandwidth. WebAfrica have forwarded my complaint to IS, let all of you do the same thing so that something gets done.
 
Tonight it look a litter better.


Tracing route to games.saix.net [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 32 ms 27 ms 26 ms dsl-240-192-01.telkomadsl.co.za [41.240.192.1]
3 31 ms 30 ms 35 ms rrba-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.43.11.166]
4 156 ms 179 ms 69 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
5 239 ms 192 ms 259 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
6 34 ms 36 ms 38 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

Stupid question: How can I tell which speed ADSL I am (supposed) to be using? The login to Telkom contains [email protected]. Is this the old 512Kb that became 1Gb and then 4Gb? Or is it plain 512kb?
 
Mephisto_Helix said:
There are many of these threads already (even one started by me) and it's all IS bandwidth so far. Email your ISP and bitch and moan, if nothing gets done, leave them and switch to SAIX bandwidth. WebAfrica have forwarded my complaint to IS, let all of you do the same thing so that something gets done.
Click to expand...

Nope, not just IS.

Look closely at jacosmit and you'll notice that he is using SAIX.
Jacosmit, for how long has this been going on ? (I see you're in centurion, I'm close to that area and also have ping issues)
 
Have you had your port refreshed? Sometimes that can fix the problem. I actually had my port reset (got a different one) coz that was the only thing they could do in the end. Just be on their case everyday with your reference number and hopefully enough bugging gets them on the case.
 
Well, I logged a ticket. being typically South Africa, I expect a call in a month.

In the mean time, I have done some speed tests. Even if it is supposed to be a 512K line, it doesn't quite make it...

www.Speedtest.net result
http://www.speedtest.net/result/780317466.png


http://www.openweb.co.za/speedtest/ results
Your current bandwidth reading is:

310.90kbps

which means you can download at 38.86 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
310.9 kbps YOU
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
 
Yip. I logged a call last night and I must admit that the internet was flying. My first hop after the home router was in the region of 30ms again...
until tonight. It is back to between 300ms and 600ms.

O, the question about my line speed was answered after looking at the statement. IT'S A PALTRY 384K :mad: line. No wonder I am so buggered.

Can anybody give me an idea what the internal game ping to the Bad Company 2 SGS (SAIX) games server are when using a 512Kb or 4Mb line? :confused:
 
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