Home-Connect (CipherWave) FTTH

H

h00va

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Hi all

What is anybody's experience with CiperWave's Home-Connect products?

I'm looking at the 20/20 FibreTrend.

They seem to be really well priced.

Thanks in advance...

Regards
 
I'm also interested in the same info.
Its currently between CiperWave and CrystalWeb
Both have 20/20 Uncapped with Vuma for roughly R680/pm

Cipherwaver is a 1month contract and CystalWeb is 12month.
 
Just remember to check out the ISPs FUP, I was going to go with CipherWave but their FUP was a deal breaker for me as I will very likely break the 550+GB mark on 100/100 so CoolIdeas won me over.

Usage Guidelines and Fair Use



The Broadband access service is provided over a shared, “best endeavours” and contended network with limited service guarantees, which may be impacted by the activities of other users.



To help ensure that all customers have fair and equal use of the service and to protect the integrity of its network, Cipherwave reserves the right, and will take necessary steps, to prevent excessive usage. “Excessive usage” means usage in excess of 588GB per month.



The action that Cipherwave may take includes, but is not limited to:



Shaping throughput
Prioritising services utilising specific ports or communication protocols;
Rate limiting throughput; and


This policy applies to and will be enforced for both intended as well as unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) excessive usage. Where excessive usage is as a result of unintended usage, Cipherwave may request that the source of the unintended usage be removed.
Click to expand...
 
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I'm currently on the 50/50 package. It was great until about 3 weeks ago when international traffic started becoming erratic, slow and at times unusable. Last night I had to switch over to 3G just to do work.

I'm nowhere near the FUP cap (the most I've ever done was 285GB).

I'm not sure if they're also affected by the CrystalWeb issues. If they don't sort this out soon I'm going to have to cancel and switch. I run a business and need stability.
 
CalmYourself said:
I'm currently on the 50/50 package. It was great until about 3 weeks ago when international traffic started becoming erratic, slow and at times unusable. Last night I had to switch over to 3G just to do work.

I'm nowhere near the FUP cap (the most I've ever done was 285GB).

I'm not sure if they're also affected by the CrystalWeb issues. If they don't sort this out soon I'm going to have to cancel and switch. I run a business and need stability.
Click to expand...

Are you still having issues?
 
I gave CipherWave a pass cause you must use their router.
If you don't have any advanced needs for the home network, then I guess it will do...but if you want your own (complete) control - then it's a no no...

I am on Crystal Web 20/20 (at the moment) and they fixed the issues experienced a week or so ago.
I agree that 12 month "contract" is scary in a way, but with CPA - if they don't deliver what they sold (20/20) - it can be cancelled.
 
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Hi all I just wanted to post a response to the comments. We have been looking into some of the reported issues on the international speeds and have recently done an upgrade to some of our equipment, Regarding our router, we have strict security policy and therefore we lock down our router. If you do want to manage your own internal home network, we will gladly forward all traffic onto your router. We have a number of customers who we have port forwarding setup for and who manage their own gaming servers and cctv setups. Please feel free to IM me if you have any specific questions, Im here to help.
 
fish said:
I'm also interested in the same info.
Its currently between CiperWave and CrystalWeb
Both have 20/20 Uncapped with Vuma for roughly R680/pm

Cipherwaver is a 1month contract and CystalWeb is 12month.
Click to expand...

I would be happy to answer any questions you might have around our Fibre Internet Packages.
 
Home-Connect Homie said:
Hi all I just wanted to post a response to the comments. We have been looking into some of the reported issues on the international speeds and have recently done an upgrade to some of our equipment, Regarding our router, we have strict security policy and therefore we lock down our router. If you do want to manage your own internal home network, we will gladly forward all traffic onto your router. We have a number of customers who we have port forwarding setup for and who manage their own gaming servers and cctv setups. Please feel free to IM me if you have any specific questions, Im here to help.
Click to expand...

Can we use our own router, without yours?

CPE -> Customers Own Router -> Customers Devices.
No Home-Connect Router in the picture.
 
XperiAnce said:
Can we use our own router, without yours?

CPE -> Customers Own Router -> Customers Devices.
No Home-Connect Router in the picture.
Click to expand...

unfortunately not. we have to use our router as the internet account will reside on our router.
 
Home-Connect Homie said:
unfortunately not. we have to use our router as the internet account will reside on our router.
Click to expand...

He can still make DHCP client on his router and setup what ever he needs on own router.

Eg. Your router>Mikrotik>AP>devices.

Also I'm sure the "internet account" is just a PPPoE account no?
 
Iconnect Telecoms, R1140 per month, install is R1750 (contract is optional) December I used 650 Gigs no throttling or shaping experienced. Accounts from 20mb upwards get no throttling and shaping. Infact I think I might have gone close to 1TB if they didn't call month end on the 22nd of every month.

Worth it.

Edit; 20mb connnection 20/10
 
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jackshiels said:
Their prices are dirt cheap (R788/m for 100Mb uncapped on Frogfoot). What's the catch? There has to be some sort of slowdown somewhere :P
Click to expand...

My friend has their 100mb line in seapoint. Very happy with them.

Reports no throttling or shaping. Difficult to see that on a 100mg line :)
 
Hi

On the 100\100Mbs uncapped Vumatel FFTH home package for a number of months.

Experience been OK until end of last month.

Now having endless speed issues. Speeds are inconsistent. International is a hit and miss affair. Buffer fest lately with Deezer / Youtube etc.
Home Connect have blamed WiFi router and swapped-out their supplied one with a new Tenda, but things have not improved.
Connected via LAN cable, bypassing WiFi yields the same results. Playstation connected directly via LAN cable, speeds also a hit and miss affair.

MTR traces are showing packet loss on the 2nd hop on their network, between 2% and as high as 16%.

6246665356.png

6246672398.png

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   48 |   48 |    0 |    4 |   72 |    1 |
|            197-234-147-1.cipherwave.net -    5 |   40 |   38 |    1 |    4 |   41 |    3 |
|            197-234-155-1.cipherwave.net -    0 |   48 |   48 |    2 |    6 |   75 |    3 |
|         41-87-214-14.p2p.cipherwave.net -    0 |   48 |   48 |    4 |    8 |   75 |    8 |
|                       google.ixp.joburg -    0 |   48 |   48 |    4 |    8 |   71 |    6 |
|                           72.14.237.239 -    0 |   48 |   48 |    4 |    8 |   76 |    4 |
|               jnb01s07-in-f14.1e100.net -    0 |   48 |   48 |    4 |    8 |   71 |    4 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Before we could stream Deezer and download Playstation games while streaming Youtube effortlessly at the same time, now Deezer skips, bufffers and sputts while doing a speedtest.

/sigh

Yet nothing is wrong apparently... everything is fine on their network.

Any ideas?

6246876290.png

6246890918.png

6246884002.png
 
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i.got~issues said:
MTR traces are showing packet loss on the 2nd hop on their network, between 2% and as high as 16%.
Click to expand...

If you're not seeing packet loss on further hops, then this is probably just a router ratelimiting ICMP or something like that, and not a real problem (if that hop was actually losing traffic, then everything behind it would be affected too).
 
mithrandi said:
If you're not seeing packet loss on further hops, then this is probably just a router ratelimiting ICMP or something like that, and not a real problem (if that hop was actually losing traffic, then everything behind it would be affected too).
Click to expand...

6249140136.png

homeconnect.jpg

Then what can be done about this ^^?

/sigh
 
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