How can 8ta improve?

[Telkom]

dual sim
allow transfer of hybrid contract airtime to prepaid number
choose me for the trial

Noted

 

[Telkom]

Offer a prepaid 10Gb package at R200.00
The 8ta support in Telkom stores is poor. train all the consultants properly.
The sign up process for a prepaid account is ridiculous, and the time to get the sim activated is crazy. Competitors do it in a fraction of the time, with hardly any client frustration.

Noted.

We need more information on experience when you signed up. Which store you went to and/or the agents name you dealt with.

Regards,
Social Media Team

 

[Telkom]

data bundles of R10 or R20. improve pricing,prepaid peak calls are higher. it is loosing on prepaid pricing.

Noted

Thanks for your input

 

[Telkom]

same advice as for CellC

1. I would like to see CellC offer better corporate deals. Customized packages, with client's choice of notebooks, smartphone etc.

2. better coverage

3. keep pushing data prices down.

Noted. Thanks

 

[Telkom]

Truly awesome -- thanks for that tip!

Am I right in assuming that my "Welcome Bonus Data" (which expires this week) will be used up before my normal data bundle? And out of curiosity, how was that "Welcome Bonus" calculated, given that I only started using a dedicated 8ta prepaid data package on the 14th of this month -- how did they get to an October 29 expiry?

Hi there

Your welcome bonus data is provided 14 days after you RICA with us. The welcome bonus is 25mb by default. The data will expire 7 days after activation. By default, free allocated data/SMSes/MMSes will be consumed before your normal data bundle.

Regards,
Social Media Team

 

[Telkom]

8ta IMO can improve their stores, their sales people in the stores are not clued up and need further training.

Hi Wezzy777!

We thank you for your input. We will send this information to our training department. Please can you PM us which store you had this experience at and if you can, provide the name of the consultant you have dealt with? We will send this information to our training department to address the matter.

Regards,
Social Media Team

 

[Telkom]

Not much to add......
all i can say is keep up the good work 8ta........
and all we need is the LTE details....please include the new Ipad

Thanks Beri. Your suggestions have been noted. More LTE trial details will be communicated as required.

Regards,
Social Media Team

 

[Telkom]

I think the following would help me rate 8ta as a better product/service:

Can they make it easier for you to buy their products?

- Remove the off peak and peak differentiation from cellphone contracts. This would allow less products in 8ta's catalogue, which would save marketing, training costs etc. It would also make it easier for customers to choose a product as they can use their airtime when they want and not choose peak or off peak bundle.

Which new products would you like to see?
- Create a smartphone "bundle" contract of maybe at least 250MB a month with contracts (data bundle + airtime contract) . This would allow less hassle in using a smartphone as many new users realise that the only way to survive will be to buy data bundles. Otherwise at R2/Mb or so your airtime is gone in a few days!

- Perhaps a scalable data bundle option. Whereas you choose the cap in GB for a set c/MB cost. For example some people who check emails or just need a sim for their notebook/tablet/3G Router/3G modem who have another primary internet connection, I am sure would prefer a small (1/2GB) cap for as cheap as possible? This would make it easier for new customers as they start with a small product and then are able to experience the service and then can evaluate if they would want other services/products from 8ta instead of a competitor.

Where do you think the company is losing ground against its competitors?

- Try to make consistency on data packages a priority. It is very disappointing when your internet cuts with internet banking for example or a download. Then you have to log in again or use more of your cap to start the download again. I don't mind slow speed, only dropped connections is frustrating.

Are there areas where 8ta can improve its support/ easier for you to buy their products?
- Increase 8ta retail outlets. At the moment there are not enough, or only sharing with Telkom stores. These stores often have poor product knowledge, service, stock etc. The 8ta store in Century City is great, though quite far for me in Somerset West. I think people would also prefer for after sales support to have proper 8ta stores, not just Telkom stores. I personally have a consistent below par/bleh experience if I have to go to Telkom stores.

8Ta Website
- Perhaps get better structure in the categories? I feel a bit lost in the website with navigation. Try maybe more categories with a hierarchy structure. This allows better granularity.
- I think some of the text is a bit small and the grey text on white background does not give good contrast for some visually impaired people.

Hi Wasabee!

Thank you for your insight. Your suggestions have been noted.

Regards,
Social Media Team

 

[Stokstert]

http://onnet.8ta.com <-- easy way to check your balances etc. (use your phone or your dongle)

Or if you have multiple 8ta accounts, go to this link or this link
to register for the Self Service Portal and register all your 8ta sims.
Now you can check all registered numbers at once on their portal.

 

[Telkom]

I would like to see dual sims, especially on the data offerings.

Also, I would love to see closer cooperation with Telkom - with offers that does not only offer products from both business units, but that are truly converged: allow me one number to use both from home and from my mobile, with call costs a bit higher on the mobile. Give me one data package, with i.e. a higher "cost" to using data from my mobile (deduct 1.2 M instead of 1 M).

Thanks Tacet. Your suggestions have been noted.

 

[Telkom]

2 words. Dual sim.

Thanks Sinbad. We are already aware of your suggestion as per your comments on another thread. It is noted.

 

[Telkom]

[*]Which new products would you like to see?
None, just better coverage.

[*]Are there areas where 8ta can improve its support?
In shops and on support calls (the one time I tried them anyway, terrible support team).

[*]Can they make it easier for you to buy their products?
Yes

[*]Where do you think the company is losing ground against its competitors?

Coverage Coverage Coverage

Pointless having cheap data if it is not usable.

Your suggestions have been noted AstroTurf. Thank you.

If possible, will you PM us a summary of your experience as well as which store you have dealt with as well as the consultant(s) you have dealt with so we can address this accordingly? Your feedback will assist us tremendously.

Regards,
Social Media Team

 

[Telkom]

unfortunately they operate like telkom .... expecting you must grovel for their service .... surprised they not under already, as they have no sense of customer service ... their systems never seem to be operable and even if they are ... the staff have no clue how to operate it ... It takes them days to setup an account even with all the documents where as I went to cellc and was setup in minutes.
They should integrate with their telkom systems and allow customers to signup using their existing telkom accounts, as that will ease the credit checks and signup

Hi lucifir

Thank you for your input. Please will you PM us a summary of your experience with details of who or which store you have dealt with? We will address this with our training and systems people to improve our service.

Regards,
Social Media Team

 

[Telkom]

To be honest, there isn't really much to say. 8ta is doing a great job at keeping me happy. Latencies are great, downtime is quite minimal.

There are however three points that I would like them to improve on/add:

* Please consider making the night-time data to start from 10pm (or 9pm would be perfect, but I'd understand if that's a bit early).

* The call centre staff really needs training in tact and professionalism. Especially when you call at night, they sometimes sound so sleepy and tend to be very rude. Not even to mention the fact that 99% of the time I call (at night), the systems are down, and they can do nothing to help.

* It was mentioned before in this thread, but giving us a 10Gb (7 or 8 would be fine as well- just to differentiate from the contract version) option for R199 on prepaid would be epic. Just think about how many new customers that will attract!

Oh, and I still think our 8ta rep/s should have won the rep of the year comp

Thank you for the compliment latro!

Your suggestions have been noted and for us to address the training in tact and professionalism, we need a summary of your experience please? If you provide us with the date(s) you have called as well as the number(s) you called us from, we will be able to trace the call recording and deal with whoever you have dealt with at our call centre. This feedback would be vital for us to address any issues at the call centre.

Regards,
Social Media Team

 

[Telkom]

How can 8ta improve?

1. They have recently made a radical change to their pre-paid offereng. There used to be a per minute and a per second option. There is now only 1 package, 8ta more. They need to make some changes to this package. One used to get free minutes for incoming calls. This is now gone. The 50 free sms's after 5 sent is also gone.The cost of calls is now higher as well and the 65c per minute to landlines is also gone. 8ta should really look at re-introducing these services

2. The per-second rate for pre-paid needs to be lowered.

3. The free airtime and data bundles should not expire especially on pre-paid

Thank you bjoselyn

We appreciate your feedback and it has been noted.

Regards,
Social Media Team

 

[Telkom]

Or if you have multiple 8ta accounts, go to this link or this link
to register for the Self Service Portal and register all your 8ta sims.
Now you can check all registered numbers at once on their portal.

thanks Stokstert.

 

[CyberDemon]

I would like to see coverage in KZN, Kwa Dukuza(Stanger). Also better coverage in Roodepoort, Allen's Nek. Also I think 8ta loses out a lot because they don't have the twin SIM card thing like Vodacom. For example, if I buy a data bundle for my iPad and keep the SIM card in there, I would also like another SIM card with the same number and data bundle linked to use in my USB modem.

Thanks

 

[SmartKit]

Increase your coverage. I like only 150km outside GP yet can't get 8ta coverage and the MTN roaming is useless because the MTN network even with good coverage is creaky as hell.

This is my biggest issue, there are even some dark spots in the middle of the northern suburbs! Some days my signal drops and comes back up at 25%. Understandably it's because I live in the shadow of a hill; however, on the otherside, the signal is impeccable because that is where the tower is located.

 

[mayurh]

we need better 3g coverage in beyerspark ext 42.signal is terrible @ the moment
3/4gb pm prepaid offers?

 

[A1an]

Coverage is my biggest issue. some towers seem to be spread too widely, so when the cell "sweats" I lose connectivity at home.

When it works I am very happy and find it value for money.