How Digital Planet can improve?

How about importing some good cheap SSD drives?

you would sell a kuk load if you could get some 80-120gb ones for 4k.
 
SSD drives

killadoob said:
How about importing some good cheap SSD drives?

you would sell a kuk load if you could get some 80-120gb ones for 4k.
Click to expand...
Hi Killadoob,

We don't import items at this point in time but I will look into local distributors of this product and see what kind of pricing I can get.

Thanks for the heads up :) Are Solid-state drives popular? I know that they are pretty new in the market.

Kind Regards,
Karyn
 
I think if you sell those cases you will make a killing, i dont know of any supplier in sa that imports those cases
 
Alienware goods are pretty, but expensive though. Being bulky, shipping is also quite pricey. Seem like a niche product to me.
 
Feedback on TAX

Karyn said:
Hi Sackboy,

It looks like it is just showing you how much of the Rand value is tax. I will confirm with my Dev guy though.

Kind Regards,
Karyn
Click to expand...
Good Morning Sackboy,

My apologies for the delay in getting back to you on this. VAT(Value Added Tax), is mandatory in South Africa and all public pricing has to be displayed including VAT and therefore as a benefit we display what the VAT portion is to the customer.

Please let me know if you require anything further.

Thanks and Regards,
Karyn
 
Feedback on category look and feel

Karyn said:
Hi gregmcc,

Thank you for your feedback.

We went onto a new backend system recently which added a few extra things onto our website and changed the look and feel of a few sections. I will discuss your feedback and see what other options we have.

Thank you for your email too, we are looking into it.

Kind Regards,
Karyn
Click to expand...
Hi gregmcc,

Please can you take another look at the hierachy categories. I think that look pretty good but I would like your comments.

Thanks and Regards,
Karyn
 
Hi Karyn

I would really like to see e-mail support times improved.

I purchased a product back in 2007 which is now faulty, it's still under guarantee, and as such I'd like to get it replaced/repaired ASAP. The product happens to be a D-Link DSL-2640U router which is now malfunctioning. I received superb support from D-Link SA who recommended that I first contact you guys, and if unsuccessful, contact their local distributor Pinnacle Micro.

I sent an e-mail to repairs@ this morning but am yet to receive a response.

In these times, I really think that support should be a priority and subject to same day (if not within minutes/an hour) delivery. The fact that I'm already a customer who needs after-sales support should make the issue a priority.
 
Please send your details

zamrg said:
Hi Karyn

I would really like to see e-mail support times improved.

I purchased a product back in 2007 which is now faulty, it's still under guarantee, and as such I'd like to get it replaced/repaired ASAP. The product happens to be a D-Link DSL-2640U router which is now malfunctioning. I received superb support from D-Link SA who recommended that I first contact you guys, and if unsuccessful, contact their local distributor Pinnacle Micro.

I sent an e-mail to repairs@ this morning but am yet to receive a response.

In these times, I really think that support should be a priority and subject to same day (if not within minutes/an hour) delivery. The fact that I'm already a customer who needs after-sales support should make the issue a priority.
Click to expand...
Good Morning zamrg,

My apologies for the delay in feedback. Please can you send me the email directly to [email protected] or alternatively let me know what your email address or name is so that I can chat to my Repairs department and find out why you were not contacted.

Thanks and Regards,
Karyn
 
Hi

dequadin said:
I really would post my email address on a public forum you are setting yourself for looooots of SPAM. Rather get people to PM you and then you can exchange email addresses.
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Hi dequadin,

I thought so :) that's why I added my email addy into the post.

Thanks
 
I bought pc parts from them a while ago, what a nightmare. They cancelled some of the parts so I had to re-order them, then they sat on the parts for weeks, took about a month for me to get my stuff. I wouldnt buy a chappie from them nty. Surprised they lasted so long.
 
LOL

dequadin said:
There was a typo in my post. It should have read wouldn't. I fixed it but was obviously too slow.... So you want the spam, I'm confused? Anyway just offering advise....
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Hi dequadin,

LOL sorry my bad. I haven't had a problem so far but thanks for the advice. It does make sense :D

Have a great day!

Karyn
 
Feedback

Barfish88 said:
I bought pc parts from them a while ago, what a nightmare. They cancelled some of the parts so I had to re-order them, then they sat on the parts for weeks, took about a month for me to get my stuff. I wouldnt buy a chappie from them nty. Surprised they lasted so long.
Click to expand...
Hi Barfish88,

Thank you for your feedback.

Please could you send me more details on the order that you placed so that I can look into this. Date and order number will be very helpful.

Thanks so much!

Karyn
 
Contacted

zamrg said:
Hi Karyn

I would really like to see e-mail support times improved.

I purchased a product back in 2007 which is now faulty, it's still under guarantee, and as such I'd like to get it replaced/repaired ASAP. The product happens to be a D-Link DSL-2640U router which is now malfunctioning. I received superb support from D-Link SA who recommended that I first contact you guys, and if unsuccessful, contact their local distributor Pinnacle Micro.

I sent an e-mail to repairs@ this morning but am yet to receive a response.

In these times, I really think that support should be a priority and subject to same day (if not within minutes/an hour) delivery. The fact that I'm already a customer who needs after-sales support should make the issue a priority.
Click to expand...
Hi zamrg,

I believe that you have now been contacted and we are waiting for your reply.

Thanks and Regards,
Karyn
 
Karyn said:
Hi zamrg,

I believe that you have now been contacted and we are waiting for your reply.

Thanks and Regards,
Karyn
Click to expand...

thanks for following up on the matter, I've been told to expect a pickup before noon on Monday

once again, thanks for the assistance :)
 
Follow up

Karyn said:
Hi Barfish88,

Thank you for your feedback.

Please could you send me more details on the order that you placed so that I can look into this. Date and order number will be very helpful.

Thanks so much!

Karyn
Click to expand...
Hi Barfish88,

I hope you had a great weekend. I would just like to follow up on the details of your order?

Kind Regards,
Karyn
 
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