How Digital Planet can improve?

Hi Zamrg,

We have contacted eBucks and they will process the refund asap. Please let me know if you still haven't been refunded by tomorrow morning.

Thanks and have a great day!

Karyn
 
Karyn said:
Hi Zamrg,

We have contacted eBucks and they will process the refund asap. Please let me know if you still haven't been refunded by tomorrow morning.

Thanks and have a great day!

Karyn
Click to expand...

thank you Karyn, the refund came through this morning like you said.

I would like to thank you for your assistance in this whole matter; whilst it's been dragged out and taken unnecessarily long, you really have followed up on it and tried your best to ensure that it's resolved.
 
Thank you

Solitude said:
I just went to Digital Planet to look for a new mouse. Unfortunately I can't get to computer parts area because the top menu isn't working.

I'm using Google Chrome.
Click to expand...
Hi Solitude,

Thank you for letting me know! I will look into this urgently.
In the meantime, please click on the below links to find a mouse:

Wireless mouse: http://www.digitalplanet.co.za/c-994-wireless-mouse.aspx
Wired mouse: http://www.digitalplanet.co.za/c-992-wired-mouse.aspx

Please note that our content team are working on the info of the website so if the one you are looking for happens to not have info, please let me know and I will arrange it for you.

Also - if you cannot find the mouse you are looking for, can you let me know which one it is and I will try and source it for you.

Thanks and Regards,
Karyn
 
Chrome

Solitude said:
I just went to Digital Planet to look for a new mouse. Unfortunately I can't get to computer parts area because the top menu isn't working.

I'm using Google Chrome.
Click to expand...
Hi Solitude,

I chatted to my Developer uses Chrome and he has asked a few other people who use Chrome and all is fine on their side. The navigation menus should work better in Chrome. If you PM me your email address I can get somebody to contact you and see if it could be a setting?

Kind Regards,
Karyn
 
Hi Karyn

I don't think your newsletter subscription facility is working correctly.

I removed myself last month after which it said I was successfully removed, however I still received newsletters after this. I tried to remove myself after receiving the newsletter 'Winter warmers' but it said I was no longer in the database.
I received another newsletter today titled 'Full bodied or skinny' and tried to remove myself again, to which it said my e-mail address was successfully removed.
 
Good Morning Peeps,

I hope you are all doing really well :)
Just a note to let you know that I will be on leave from 14th - 28th of September with no access to work - whooo hooo :) But whilst I am away I have got 2 really reliable people (Bernice and Soekie) to check the forums and make sure that everyone is happy.

If they do not look after you then please let me know and I will make sure that I have a Donald Trump word with them ;) LOL

Have a good one!
Karyn
 
Digital planet can improve by REFUNDING ME MY EBUCKS for an item THEY CANNOT SUPPLY AND HAVE NO ETA ON.

Instead they want to give me digital planet vouchers back (I initially bought these with my ebucks to pay for said item) which means that I cannot go and source the item elsewhere. What a way to lock the customer in. They claim they cant give a refund if I purchased vouchers.

Refund me in cash as ebucks are essentially cash or give me my ebucks back. I don't want a bloody voucher if you can't source the item I ordered.

Irate
J
 
Hi J

Please accept my apology for the inconvenience caused.

Kindly provide me with your order number so I may be of assistance to you.

Regards
Soekie Mienie:sick:
 
I see that it was suggested way back that the search function on DP should be improved !!!

This is still a major issue, I just cannot find stuff that I am looking for because the search function is so bad.

If you want to know how a search function should work, go to www.bhphotovideo.com and try to search for a few items. They must have the best search function in the business, but I can't see why it would be so difficult to replicate that. Any junior programmer should be able to do that.

I sometimes just give up and buy somewhere else because the search function on DP is so bad.
 
Hi Jerome

Not to worry with regards to the order number, I have manged to find it.

The refund is being processes as per the Accounts Department whom I believe have been in contact with you.
 
SoekieM said:
Hi Jerome

Not to worry with regards to the order number, I have manged to find it.

The refund is being processes as per the Accounts Department whom I believe have been in contact with you.
Click to expand...

Order number: 142864

Placed Order - 23/12/2009
Received Voucher - 24/12/2009
Out of stock notification - 05/01/2010
Asked for refund - 05/01/2010

Still waiting for refund - 13/01/2010

No money yet. No word. Shavintha went on leave and it seems from there nothing has been done. Shavintha asked Edith to issue a refund and now it seems all communication has collapsed. I am not receiving replies and am completely in the dark.

This is not good service. I will rather stick with someone like prophecy or take2 in the future.

J
 
Last edited:
No reply to my emails or forum posts now.

They are simply ignoring me, way to run a business.

I still have no goods and no money.

I asked for a refund on the 5th of January and to date you now seem to ignore all communication.

NEVER EVER EVER will I buy from Digital Planet again. I am also encouraging all MyBB members not to go there. You will never ever see your goods or your money again.

This is theft.

J
 
Hellopeter? and then if you don't come right go see the cop's. That sounds like the next logical step, cause if you continue down this road I think you gonna blow a gasket.
 
jsheed_sa said:
Order number: 142864

Placed Order - 23/12/2009
Received Voucher - 24/12/2009
Out of stock notification - 05/01/2010
Asked for refund - 05/01/2010

Still waiting for refund - 13/01/2010

No money yet. No word. Shavintha went on leave and it seems from there nothing has been done. Shavintha asked Edith to issue a refund and now it seems all communication has collapsed. I am not receiving replies and am completely in the dark.

This is not good service. I will rather stick with someone like prophecy or take2 in the future.

J
Click to expand...
Take the proof and promises of a refund to the small claims court. You can get up to R7000 on each claim.
 
Still no reply as to why I don't have my refund. Still no refund.

I am going to go lay a charge of theft. If I take this to small claims court will I get compensation for my time as well or just the item in question?

THIS IS NOT HOW YOU DO BUSINESS DIGITAL PLANET!

Regards,
 
Shocking! I definetly won't buy there.

Have you phoned them? Also, have you phoned ebucks - letting them know digitalplanet stole your ebucks...
 
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