How Digital Planet can improve?

killadoob said:
How about importing some good cheap SSD drives?

you would sell a kuk load if you could get some 80-120gb ones for 4k.
Click to expand...
Hi killadoob,

I have loaded 2 SSD drives onto the site but they are not near 4k - they are the smaller sizes though. I will see how they do. They are only order on request with my supplier so there is a 3 - 4 week waiting period :(

http://www.digitalplanet.co.za/p-118141-transcend-8gb-solid-state-drive.aspx

http://www.digitalplanet.co.za/p-118142-transcend-16gb-solid-state-drive.aspx

Kind Regards,
Karyn
 
Last edited:
just an update from my side regarding the faulty router

I received a call yesterday, 07/05, saying that the router cannot be repaired and that it can either be swapped out or I can be refunded in full. I told the agent I'd like it swapped out but was unable to be given an ETA. I'm a little on edge here but forgive me, it's been a month today since you guys received it and handed it over to the distributor. Whilst I've received 3 phone calls from agents during this time, they've been useless to say the last. I've just been told to stick it out and that further contact will be made to keep my updated. I would like to know when the new router will be shipped and when the courier will be coming so that I can make arrangements for someone to be available for delivery.

In this instance, the convenience of purchasing online has been far diminished by the after sales support I've received. If I had walked into a brick n mortar store, they would've taken the device in, sent it in for repairs and possibly even provided me with a courtesy router given that it would take 2 weeks to repair.
 
Karyn said:
Hi killadoob,

I have loaded 2 SSD drives onto the site but they are not near 4k - they are the smaller sizes though. I will see how they do. They are only order on request with my supplier so there is a 3 - 4 week waiting period :(

http://www.digitalplanet.co.za/p-118141-transcend-8gb-solid-state-drive.aspx

http://www.digitalplanet.co.za/p-118142-transcend-16gb-solid-state-drive.aspx

Kind Regards,
Karyn
Click to expand...

The product availability shows 5 - 7 days, not 3 - 4 weeks and also, when clicking on 'details', I get the error:

Exception=Error in XmlPackage(.Load), Package=[detail.availability.xml.config], Msg=[The XmlPackage file could not be found. The search tree is: skins/skin_{activeskinid}/XmlPackages and then the /XmlPackages folders in your web site. Please make sure that you have FTP'd the file up to the server!]
Click to expand...

might wanna show that to your developers
 
Specs

Sackboy said:
http://www.digitalplanet.co.za/p-11...b-ram-160gb-hd-154inch-wxga-screen.aspx#specs

Hi Karyn
Please can you include more specs for the Lenovo laptop range. It's missing from the SL500. When you click on full specs it does nothing.
Thanks.
Click to expand...
Hi Sackboy,

Thanks for your message. I am not sure that I understand though - which specs are missing?

Please see below and let me know if you need any other specs so that I can chat to my supplier:

Processor
:
Intel® Core2Duo 1.8GHz (T5670)

RAM
:
2 x 1GB

Hard Drive
:
160GB HDD

Graphics
:
Intel X4500 integrated

Display
:
15.4" WXGA non glossy 1280x800

Optical Drive
:
DVD±RW DL

Modem
:
56K

Networking
:
LAN 10/100/1000Mbps, WLAN Intel 5100 AGN (1x2)

Weight
:
2.9KG

USB Ports
:
4

Bluetooth
:
yes

Additional Features
:
N/A

Firewire
:
N/A

Memory Card Reader
:
7 in 1 card reader

Webcam
:
yes

Operating System
:
Vista Business

Bag
:
Bought separately.

Warranty
:
1 Year Warranty

Dimensions
:
N/A


Thanks alot!
Karyn
 
Reply

zamrg said:
The product availability shows 5 - 7 days, not 3 - 4 weeks and also, when clicking on 'details', I get the error:



might wanna show that to your developers
Click to expand...
HI Zamrg,

It did not give me an option to put 3 - 4 weeks so I put a note at the top of the info in red. I have removed availability under the price for now until our Dev guy can give us a longer waiting period.

Thank you for letting me know about the error, I have emailed our Dev guy and he will sort out asap.

Kind Regards,
Karyn
 
Reply

zamrg said:
just an update from my side regarding the faulty router

I received a call yesterday, 07/05, saying that the router cannot be repaired and that it can either be swapped out or I can be refunded in full. I told the agent I'd like it swapped out but was unable to be given an ETA. I'm a little on edge here but forgive me, it's been a month today since you guys received it and handed it over to the distributor. Whilst I've received 3 phone calls from agents during this time, they've been useless to say the last. I've just been told to stick it out and that further contact will be made to keep my updated. I would like to know when the new router will be shipped and when the courier will be coming so that I can make arrangements for someone to be available for delivery.

In this instance, the convenience of purchasing online has been far diminished by the after sales support I've received. If I had walked into a brick n mortar store, they would've taken the device in, sent it in for repairs and possibly even provided me with a courtesy router given that it would take 2 weeks to repair.
Click to expand...
HI Zamrg,

I must apologize for this. Please understand that when it comes to returns we are completely at the mercy of our supplier and their repairs department. I will however look into this in the morning and send through some feedback asap. Let's see what we can arrange for you.

Kind Regards,
Karyn
 
Karyn said:
HI Zamrg,

I must apologize for this. Please understand that when it comes to returns we are completely at the mercy of our supplier and their repairs department. I will however look into this in the morning and send through some feedback asap. Let's see what we can arrange for you.

Kind Regards,
Karyn
Click to expand...

Hi Karyn

I just received a call from an agent who left a voicemail on my cell. I can't make out his name from the message but he said that the supplier cannot repair nor can they now replace the device. He asked me to give him a call back but didn't leave a number for me to call back on. I used the voicemail option to get the message details and when I try dial that number, I get 'the subscriber device does not support this option'.
 
Lawrence

zamrg said:
Hi Karyn

I just received a call from an agent who left a voicemail on my cell. I can't make out his name from the message but he said that the supplier cannot repair nor can they now replace the device. He asked me to give him a call back but didn't leave a number for me to call back on. I used the voicemail option to get the message details and when I try dial that number, I get 'the subscriber device does not support this option'.
Click to expand...
Hi Zamrg,

I just chatted to Lawrence and he said that he is looking for another unit as our supplier doesn't have stock at the moment, he said that he left you a message stating this - please confirm. He will however give you a call during the course of today.

The reason why the voicemail option won't work is due to it being a skype phone so it doesn't give the right number for some reason.

I will follow up today to make sure that you have been contacted.

Kind Regards,
Karyn
 
Karyn said:
Hi Zamrg,

I just chatted to Lawrence and he said that he is looking for another unit as our supplier doesn't have stock at the moment, he said that he left you a message stating this - please confirm. He will however give you a call during the course of today.

The reason why the voicemail option won't work is due to it being a skype phone so it doesn't give the right number for some reason.

I will follow up today to make sure that you have been contacted.

Kind Regards,
Karyn
Click to expand...

yes he did leave me a message but I couldn't make anything out, as I mentioned in my previous message. I've asked him to sort a refund out and he said he'll give me a call for those details, however I'm not available the whole day so I'm going to PM you those details. The Cape Town suppliers have stock so I can source it from them myself.
 
Hi

zamrg said:
yes he did leave me a message but I couldn't make anything out, as I mentioned in my previous message. I've asked him to sort a refund out and he said he'll give me a call for those details, however I'm not available the whole day so I'm going to PM you those details. The Cape Town suppliers have stock so I can source it from them myself.
Click to expand...
Hi zamrg,

Sorry that you couldn't make anything out in the message, I will chat to him about it. He does have a very soft voice.

I have sent through your bank details - thanks for the PM.

Could you possibly tell me who confirmed stock with you? I am very worried if you were able to get hold of stock from our supplier but we weren't.

Thanks and Regards,
Karyn
 
Karyn said:
Hi zamrg,

Sorry that you couldn't make anything out in the message, I will chat to him about it. He does have a very soft voice.

I have sent through your bank details - thanks for the PM.

Could you possibly tell me who confirmed stock with you? I am very worried if you were able to get hold of stock from our supplier but we weren't.

Thanks and Regards,
Karyn
Click to expand...

thanks for passing on the details.

I'll be getting the router through a friend's small CC which has a dealership at Pinnacle Micro in Cape Town.
 
could you please check what's happening with the refund?

It still hasn't been paid into my account and I've got some very unhappy folks here who've been without internet access for over a month... tick tock.
 
refund

zamrg said:
could you please check what's happening with the refund?

It still hasn't been paid into my account and I've got some very unhappy folks here who've been without internet access for over a month... tick tock.
Click to expand...
HI Zamrg,

I will check with our accounts department, I cannot seem to login to my server at the moment so I am not sure on your method of payment but I know that it can take a few days for a refund to be paid - this is on the banks side though. I will look into it first thing in the morning though.

Thanks and Regards,
Karyn
 
Reply

zamrg said:
The product availability shows 5 - 7 days, not 3 - 4 weeks and also, when clicking on 'details', I get the error:



might wanna show that to your developers
Click to expand...
Hi zamrg,

The note has been fixed, thanks for letting me know as for availability I have asked our Dev guy to give us an option to show weeks waiting period. I will load it as soon as possible. The note on the info should help until then.

Thanks!
Karyn
 
Hi Zamrg,

I have just checked and seen that you paid via eBucks. They will need to do a manual refund on their side. I will ask one of our agents to follow up with them in order to speed up.

I will let you know asap.

Thanks
Karyn
 
I just went to Digital Planet to look for a new mouse. Unfortunately I can't get to computer parts area because the top menu isn't working.

I'm using Google Chrome.
 
Karyn said:
Hi Zamrg,

I have just checked and seen that you paid via eBucks. They will need to do a manual refund on their side. I will ask one of our agents to follow up with them in order to speed up.

I will let you know asap.

Thanks
Karyn
Click to expand...

sorry, this is really unacceptable.

If I paid via ebucks, the cash equivalent was still paid to you guys, so why can't you do a cash refund; quick and simple?

I'm not willing to wait another 3 or 4 days (weekend coming up as well) for this bs to be sorted out. This whole process has been a @#$@#$ up from the start. The distributor spent 4 weeks with the device before notifying you that it can't be repaired, then another 4 days before telling me the device can't be replaced, and now I'm guessing it's gonna take another 3 - 4 days before this refund is sorted.
 
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