Sign up with GoogleMTN - Robbing me of my unused data
This a quite a complicated story but by leaving out anything I am not doing my complaint justice.
Here are the relevant dates pertaining to my issue:
03/03/2010 Purchase 2 Gig prepaid data bundle
02/04/2010 Sms from Mtn saying "your remaining unused data bundle will expire in 48 hrs"
04/04/2010 Purchase 2 x 10 meg prepaid data bundles as according to an operator at the Mtn 173 helpline my data will not vanish if I add to it by purchasing any form of data bundle
04/04/2010 +- 670 megs of data just vanishes
06/04/2010 Mtn gives me back my 670 megs of data claiming a network error on their part
27/04/2010 Purchase 2 Gig prepaid data bundle
02/06/2010 Sms from Mtn saying "your remaining unused data bundle will expire in 48 hrs"
04/04/2010 +- 680 megs of data just vanishes
As you see there are 2 separate incidences where the same thing happened. In the first case I must spoke to supervisors and operators (Abandile, Yolanda, Zama, Andile, Mbali, Muzi - the list is endless) and each one
of them gave me a different story. One of the supervisors even insisted that the bundles are only valid for
30 days.
In the second incidence I spoke to an operator called Amman and he assured me that his supervisor Pumla would contact me within 15min and if she didnt then he promised to call me back himself and put me through to her. Needless to say, I am still waiting for those calls!
I lost it a bit at this point and went down to Walmer Park (PE) branch and spoke to a lady called Diane. She was very helpful but halfway through explaining to her what had once again happened another lady that works there came across and said that the 2 Gig bundle that I had purchased on the 27/06/2010 automatically takes on the expiry date of the 2 x 10 megs that I purchased on the 04/04/2010. Hells bells, it was their operators who told me to buy the bundles in the first day and considering I work on the internet and had not done any work for 2 days, what was I to do!!!! But still that explanation is not in the mtn braodband terms and conditions.
I then left the whole thing in Diane's hands. She called me later that afternoon to tell me that someone called Ntophozo would contact me within an hour and she would call me back just after that to ensure that Ntophozo had in fact called me. Well, needless to say, no call from Ntophozo but at least a follow up from Diane. She said she would keep on it.
She called me back the next morning to say that the above person had tried to call but I was not answering (cmon, I stared at my phone willing it to ring from the time that Diane said someone would call and the was no call!) Diane said that she had spoken to somone at the 173 helpline and that the explanation this time was that because I had purchased a 2 gig bundle on the 03/03/2010 and it was valid for 60 days that the second 2 gig bundle that I purchased on the 27/04/2010 fell within the 60 day window of the first 2 gig bundle that the second 2 gig bundle was only valid for 30 days. And she said she had done as I asked and asked the person at the helpdesk where this could be found on the website and the response was that it was not on the website!
Today, I went a step further and went to the main PE branch of Mtn in Newton Park and had the pleasure of being assisted by a certain Mr T & a lady called Kungeka who went above the call of duty to assist me even though I was openly hostile at this point.
I was given a R180 mtn voucher to which I added R9 and purchased a 500 meg bundle (the "voice" said it would expire on 08/08/2010 but terms and conditions apply - I'm just not sure if its the visible or invisible ones that apply) but am still disgusted by the injustice of having to lose 180 megs due to mtns lack of "telling the truth" as to the "real" terms and conditions of the data bundles.
P.S. (a day later) I just dialled the mtn 141 facility and checked the data balance of the 500 megs I loaded yesterday and yes, the expiry date has changed. It now says that my data will expire on 04/08.2010.
PLEASE PLEASE MTN, is there an online course that I can take to understand how your plan to rob me next!!!!!
This a quite a complicated story but by leaving out anything I am not doing my complaint justice.
Here are the relevant dates pertaining to my issue:
03/03/2010 Purchase 2 Gig prepaid data bundle
02/04/2010 Sms from Mtn saying "your remaining unused data bundle will expire in 48 hrs"
04/04/2010 Purchase 2 x 10 meg prepaid data bundles as according to an operator at the Mtn 173 helpline my data will not vanish if I add to it by purchasing any form of data bundle
04/04/2010 +- 670 megs of data just vanishes
06/04/2010 Mtn gives me back my 670 megs of data claiming a network error on their part
27/04/2010 Purchase 2 Gig prepaid data bundle
02/06/2010 Sms from Mtn saying "your remaining unused data bundle will expire in 48 hrs"
04/04/2010 +- 680 megs of data just vanishes
As you see there are 2 separate incidences where the same thing happened. In the first case I must spoke to supervisors and operators (Abandile, Yolanda, Zama, Andile, Mbali, Muzi - the list is endless) and each one
of them gave me a different story. One of the supervisors even insisted that the bundles are only valid for
30 days.
In the second incidence I spoke to an operator called Amman and he assured me that his supervisor Pumla would contact me within 15min and if she didnt then he promised to call me back himself and put me through to her. Needless to say, I am still waiting for those calls!
I lost it a bit at this point and went down to Walmer Park (PE) branch and spoke to a lady called Diane. She was very helpful but halfway through explaining to her what had once again happened another lady that works there came across and said that the 2 Gig bundle that I had purchased on the 27/06/2010 automatically takes on the expiry date of the 2 x 10 megs that I purchased on the 04/04/2010. Hells bells, it was their operators who told me to buy the bundles in the first day and considering I work on the internet and had not done any work for 2 days, what was I to do!!!! But still that explanation is not in the mtn braodband terms and conditions.
I then left the whole thing in Diane's hands. She called me later that afternoon to tell me that someone called Ntophozo would contact me within an hour and she would call me back just after that to ensure that Ntophozo had in fact called me. Well, needless to say, no call from Ntophozo but at least a follow up from Diane. She said she would keep on it.
She called me back the next morning to say that the above person had tried to call but I was not answering (cmon, I stared at my phone willing it to ring from the time that Diane said someone would call and the was no call!) Diane said that she had spoken to somone at the 173 helpline and that the explanation this time was that because I had purchased a 2 gig bundle on the 03/03/2010 and it was valid for 60 days that the second 2 gig bundle that I purchased on the 27/04/2010 fell within the 60 day window of the first 2 gig bundle that the second 2 gig bundle was only valid for 30 days. And she said she had done as I asked and asked the person at the helpdesk where this could be found on the website and the response was that it was not on the website!
Today, I went a step further and went to the main PE branch of Mtn in Newton Park and had the pleasure of being assisted by a certain Mr T & a lady called Kungeka who went above the call of duty to assist me even though I was openly hostile at this point.
I was given a R180 mtn voucher to which I added R9 and purchased a 500 meg bundle (the "voice" said it would expire on 08/08/2010 but terms and conditions apply - I'm just not sure if its the visible or invisible ones that apply) but am still disgusted by the injustice of having to lose 180 megs due to mtns lack of "telling the truth" as to the "real" terms and conditions of the data bundles.
P.S. (a day later) I just dialled the mtn 141 facility and checked the data balance of the 500 megs I loaded yesterday and yes, the expiry date has changed. It now says that my data will expire on 04/08.2010.
PLEASE PLEASE MTN, is there an online course that I can take to understand how your plan to rob me next!!!!!
