How to get some support from Afrihost?

D

Dawier

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Anyone know how to get some support from Afrihost?
Seems like they ignore my emails, the whatsapp number gets no response, and even my post from 2 days ago gets no reply.
The worst part is I just want to buy some data from them.
Would have tried a different provider by now, but they are the only ones who can give me decent coverage.
If they could at least tell me what the issue is I would already be happy.
 
It is just odd. I had Afrihost about 3 years ago.
Their service was better than any other ISP.
Not sure what went wrong.
 
I'm hearing this same thing from so many users now.
Seems like Afrihost are deliberately trying to get rid of users.
Must be oversubscribed and this is their way of shedding subscribers.
As stated above, it's time for people to move on to another ISP.
Afrihost is a has been...
 
AH is trying to do you a favor by ignoring you.

Take your hard earned money elsewhere and save yourself much pain and frustration ;-)
 
LazyLion said:
Seems like Afrihost are deliberately trying to get rid of users.
Click to expand...

They seem to be succeeding. They used to be excellent but I was one of those who was forced to move all my services to other providers.
 
grump_grouch said:
They seem to be succeeding. They used to be excellent but I was one of those who was forced to move all my services to other providers.
Click to expand...

Im about to move myself and 20 odd clients to a new provider... Not only do support tickets go unanswered, it seems their reps here have also disappeared... The only thing that kept me with them until now was that at least one could get help here on the forum, but that's also gone to crap now... so bye bye Afrihost....
 
3 days since my response to their reply on a support ticket I raised, and no response. Welcome to the rejected debit order list, Afrihost.
 
Order suddenly shipped today. Think it was because of the whatsapp messages I sent.
 
Dawier said:
Anyone know how to get some support from Afrihost?
Seems like they ignore my emails, the whatsapp number gets no response, and even my post from 2 days ago gets no reply.
The worst part is I just want to buy some data from them.
Would have tried a different provider by now, but they are the only ones who can give me decent coverage.
If they could at least tell me what the issue is I would already be happy.
Click to expand...

This sounds like a horrible experience and I am really that this has happened to you. We are really meant to get in touch with you a lot sooner. :(

I am more than willing to help you! You can ask me here or you send me a PM message and I will sort you out!
 
LazyLion said:
I'm hearing this same thing from so many users now.
Seems like Afrihost are deliberately trying to get rid of users.
Must be oversubscribed and this is their way of shedding subscribers.
As stated above, it's time for people to move on to another ISP.
Afrihost is a has been...
Click to expand...

Sounds like you have had a bad experience with us and I am terribly sorry to hear this. :( Is there anything I can do to help you at all?
 
Hi guys

I know that things haven't been ideal of late and I know that waiting for support is the worst. :( We are aware of this and we have been making some changes to our support system to try and combat this.

If you are having any issues and you feel like you aren't being answered, please feel free to let me know by sending me the ticket reference.


Thank you for bearing with us so far! :)
 
Last edited by a moderator:
You might want to work on that penultimate paragraph just a little.
 
AfriNatic said:
Sounds like you have had a bad experience with us and I am terribly sorry to hear this. :( Is there anything I can do to help you at all?
Click to expand...

No, not at all, I'm still an Afrihost customer.
We use you guys for our office ADSL connection.
No problems there.

It's just all my friends and clients who are complaining about getting no support at all.
Afrihost opened all these new and weird support channels, Whatsapp, etc.
But doesn't actually respond on any of them.

A client who runs her business from home and hosts her website and email with you guys phoned me last night and asked if I knew anyone from Afrihost who could call her back.
Because nobody was responding on any of the existing support channels.
 
LazyLion said:
A client who runs her business from home and hosts her website and email with you guys phoned me last night and asked if I knew anyone from Afrihost who could call her back.
Because nobody was responding on any of the existing support channels.
Click to expand...

See attached from a friend of mine... ridiculous!

WhatsApp Image 2018-05-31 at 21.19.26.jpeg
 
Its sad really. Was with AH for about 6 years. The support was the number one factor. Had one one their business packages and was over the moon. They it went downhill. First their support lied through their teeth when things went downhill with MTN. I cancelled my line with them and but kept my domain with them.

But recently mails i had been sending to clients for years, suddenly did not go through and certain times the mail delays was just horrible. I moved over to domains.co.za today as i could not risk losing my own customers. Sorry AH..u guys are just under par now. Was one of the best. Hope things get better.
 
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