Many moons ago Telkom's own employees installed and maintained the cable network (especially the Local Loop).
In order to "cut costs" these activities were outsourced to BBEEE companies.
This did not work, so about 3 years ago Top Management were under pressure to maintain and create shareholder value (read "chase profits at any costs") and they made a decision that was slated by everyone on the ground, viz. to stop all preventative maintenance in the Local Loop.
This has caused the local loop to be in the condition it is today.
So, contrary to the opinion to reduce staff, I would say that Telkom should cancel ALL contracts involving cables and do it all themselves again. Re-employ the retrenched cable techies and re-train "redundant" staff to focus on getting the copper network back to an acceptable standard.
For the older folks living in small towns, remember how well your network was maintained by local techies who lived in those towns? Those techies took a lot of pride in their network and made sure everyone was happy. Now that work is done (poorly) by a contractor from a far away city who does not give a schit about the community being served by that network. To them it is all about the money.
Telkom has also implemented so many fault reporting and tracking systems that it would seem that there are more staff manning and maintaining these systems than there are staff actually maintaining the network!!!!