Huge DStv billing problems

kianm said:
To think of all the insurance contracts I've had before but cancelled, those guys probably still have my full bank details ....
Click to expand...

Probably. One thing I've learnt is that companies never really delete your data. They just have a DB field and mark that field appropriately if your account is active or not. The data is still there.
 
mercurial said:
Probably. One thing I've learnt is that companies never really delete your data. They just have a DB field and mark that field appropriately if your account is active or not. The data is still there.
Click to expand...
Yeah some active indicator field. Imagine the risk especially here where the banks just allow debit orders to go through and charge you afterwards to fix the mess :sick:
 
Someone at work got debited 3 times the normal price, they went and reversed the debit orders at the bank after DSTV had given some ridiculous time for refund.
 
That's kinda crappy MC. Doesn't affect me though; I don't do a Debit Order for my bum R199 package; on the 25th of every month I make payment at Shoprite/Checkers Money Market; old school yes but zero issues.
 
I had my account closed because Multichoice debited my account on the 25th instead of the last day of the month as agreed and had to pay a re-connection fee. The same error will be repeated in September. Is it a way to cash in from us poor clients?
 
We had a debit order with them in the days of Mnet still. It was one huge f-up. After doing a recon. swearing at numerous people and spending hours at their office, they eventually realised the mistake. We ended up with some ridiculous credit amount, like R6000k or something, and that was in the days their subscription was about R150 a month.

Since then, I do a monthly EFT, never had a single problem with my account since.

Will never ever give my bank details to these corporates if there is an EFT option.
 
Refund just came through - debited amount plus the credit I had
 
Makes you seriously wonder.......what the hell do we pay bank fees for when your money can be stolen this easily.
 
I am still awaiting a refund dating back to Feb 2014. MC maintained I have 2 separate receivers so must pay twice. Took 4 months (after a personal visit to their office) that they were charging me for a faulty receiver that was swapped out in November 2013. The amount of R 2163,00 was added to the annual invoice I pay in Feb every year and when I deducted this sum from my remittance, the service was suspended.

They don't want to understand that the swop out was done at the counter, but maintain that I had the replacement for 3 months along with the old one as the old (unworking one) was only booked into their "system" during January 2014, thus I "must have had" both during this time.

Sending scanned images of the receipts make no difference. I am told they are looking into it, but nothing further
 
Got an SMS suggesting I switch to debit order for a chance to win R10 000.
 
Mmmm...

I believe the ef up continues.

So I reversed the debit order the next day.

Yesterday I received a mail explaining what happened and that they would refund all affected customers.

So this morning I see they transferred around R1400 into my account.

Which can only mean one thing. In a few days they will be harassing me for the money again.
 
Sigh, what a mess. This am I get a notification of R1.6k deposit and some change, along with the email explaining what was happening. So they debited me last month and I never noticed. Hmmm...

Anyway, I called them about it yesterday, and told them to leave it active as I was going to activate anyway because I'd the Rugby WC, then deactivate again. So now I probably have to call again.

What a mess...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X