I hate telkom SO MUCH!!!!

So, today... A miracle happened.

Called Telkom (again) this morning to try and get a status update on my order.

Answer: Nothing. They don't know. No news. No progress.

2 hours later... Knock-knock.
Who's there?
Telkom!

WHUT?!

So the tech has installed the cable from the box to my house. Drilled. All of that...

He is currently out again; At the exchange to "connect" my line.

Hopefully nothing goes wrong there... Seriously... please...
 
Where is my miracle? :(

Or rather when will a miracle become available?
 
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WOOOHOOO!!!
My analogue line is installed!!!

No problems, all is fine.

Applied for the DSL upgrade;
Ports are available, in fact, they are plentiful.
Self-install is available and I have prompted for that option instead.

The tech said while he was installing my line, If I call him as soon as I have the order number, he can see about doing the DSL jumper thing for me tomorrow.

All depends when Telkom puts it through the system though... -.-


I would just be endlessly happy to have it done by the end of next week at most.
And if this technician really does pull through for me that would be nothing short of pure awesome!

I guess it helped that I made him some coffee and offered him a smoke and sammich when I had some. ;)
 
Runeblood said:
Where is my miracle? :(

Or rather when will a miracle become available?
Click to expand...

It would seem there are no miracle ports left for you area; We are currently investigating the feasibility of upgrading the miracle racks in your exchange.

Teehee.
Couldn't help myself.

I seriously hope you get right with your installation.

One thing I can tell you... 10217/9 is practically useless.
You need to somehow get in touch with your local area manager and technical offices, so that they can assist you directly.

The only way to get these numbers however, is to have a friend somewhere in the industry.
My friend works for a company that does PABX systems and such, so they have VERY good relations and contacts within Telkom.
 
wheunis said:
It would seem there are no miracle ports left for you area; We are currently investigating the feasibility of upgrading the miracle racks in your exchange.

Teehee.
Couldn't help myself.

I seriously hope you get right with your installation.

One thing I can tell you... 10217/9 is practically useless.
You need to somehow get in touch with your local area manager and technical offices, so that they can assist you directly.

The only way to get these numbers however, is to have a friend somewhere in the industry.
My friend works for a company that does PABX systems and such, so they have VERY good relations and contacts within Telkom.
Click to expand...


Which exchange are you connected to? I desperately need to get in touch with the local are manager to flame him and ask him why its taken over 2 months to issue a technician out!
 
Runeblood said:
Which exchange are you connected to? I desperately need to get in touch with the local are manager to flame him and ask him why its taken over 2 months to issue a technician out!
Click to expand...

I am in Nelspruit, as my forum tag shows.
If your forum tag is correct, Randburg, my contact details would do you very little or no good at all...
 
Ordered the DSL 384Kbps upgrade to my line yesterday, about 1 hours after installation on the line was completed.

As mentioned earlier, the tech that installed my line yesterday actually said "If you order today we can probably switch it on tomorrow".

Not too sure about that... lets sit back and watch...


PS: I understand we have forum members who might be able to "speed these things up"?
I'm pretty sure I read that around here somewhere.
If anyone would like to assist, in whichever way, the reference number for the DSL order: 17852571a
 
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Heita_Hola said:
I suspect you gave him a bj. You sounded desperate.
Click to expand...

If he asked, I totally would have...

The less time this takes up, the better.
Sometimes you just gotta take one for the better of... uhm... uhhh... gdit! Just for the better!!! ;D
 
Well, it seems my earlier miracle was booby-trapped.

Somehow, and I wish I was making this up... THEY LOST MY ORDER.

I cannot re-order, because there is already an active order. I cannot cancel that order for some reason unknown to 3 call-center slaves.

I really had high hopes for getting this done before my birthday swings around.
 
wheunis said:
Well, it seems my earlier miracle was booby-trapped.

Somehow, and I wish I was making this up... THEY LOST MY ORDER.

I cannot re-order, because there is already an active order. I cannot cancel that order for some reason unknown to 3 call-center slaves.

I really had high hopes for getting this done before my birthday swings around.
Click to expand...

You are kidding me hey? HAHAHAHA :D sorry dude that is hilarious geez! It sucks really bad, but wow only at Telkom hey!
 
wheunis said:
Well, it seems my earlier miracle was booby-trapped.

Somehow, and I wish I was making this up... THEY LOST MY ORDER.

I cannot re-order, because there is already an active order. I cannot cancel that order for some reason unknown to 3 call-center slaves.

I really had high hopes for getting this done before my birthday swings around.
Click to expand...

Phone again... they had problems on their systems this morning. Apparently now resolved.
 
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