iBurst Accounts Suspended Without Warning

WE ONLY USE WHAT IBURST GIVES US!!!! How can you say that we are at fault for using something we paid for to the full extent that it can be used???? It's like buying a car then not driving it because it will wear out!!

IT is *WBS* responsibility to tell what we can and cant do and charge us accordingly!!! I have no problem if they drop the cost by a few R100 or so and tell we can download like 40GB a month before they cut us off!!! BUT THIS IS NOT WHAT THEY SAID IN THE CONTRACT!!! All I want is for them to stick with what they said they are giving us.
 
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WBS, you really have crossed over into failure territory...

As a WBS iBurst customer (and in no other capacity), I am totally appalled by WBS' decision to suspend accounts this morning, and I am not even one of the customers that is affected - I have ~2GB of my original 3GB package left, and I have been getting horrible speedlessness - I am shocked by WBS' decision to suspend accounts of supposedly throttled customers.

Clearly WBS' Bandwidth Management non-system does not work as it is supposed to (according to what WBS themselves advertised on their website). That is WBS' problem, and as has been mentioned, WBS are now shifting their problems onto customers.

I suspect that the bad PR surrounding the post-launch Speedlessness problem has affected WBS' new customer signups, and that potential customers are staying away.

Clearly WBS has decided in their infinite anti-wisdom to blame all the problems on existing customers that have already expended their allocated bandwidth, and should have been throttled to ~64kBits/s, by labelling them "bandwidth hogs" and suspending their accounts. This is reprehensible.

FACT: during pre-launch there were definitely "bandwidth hogs", however the moment the cap/throttle was introduced, it was WBS' responsibility to throttle bandwidth consumption, and ensure that it is impossible to be a "bandwidth hog", in this WBS have failed miserably, and now they want to blame existing customers, without even warning customers before suspending their accounts.

AFAIK, not even Sentech suspended accounts without warning customers, although I am subject to correction here from MyWi customers & ex-customers. I do know that Sentech's stated policy was to have differing "Soft-Limits" per package, and any customers exceeding those limits would first be contacted [telephonically etc] and warned prior to taking further action. As to whether or not any of that stated policy was implemented or acted on, that is a topic for the MyADSL Sentech MyWireless forum ;).

What could WBS hope to gain from this action on their part? Well, I suppose WBS hope to get potential customers to signup now that all the "bandwidth hogs" are being suspended and most likely cancelling their contracts.

What is really going on here? This is a dumb publicity stunt on WBS' part to cover up the fact that their very own Bandwidth Management & Throttling non-system is a complete & utter failure - this is as plain as day & night.

Furthermore, WBS failed to postpone their launch, which clearly WBS' capping/throttling non-system was not tested when it should have been, i.e. during pre-launch.

Clearly we customers are still guinea pigs in the eyes of WBS, and we are paying full price for a disservice that is simply not working at all, we are definitely still being subjected to testing on a massive scale, that should have ended when pre-launch ended.

There can be no doubt that WBS' so called official launch is an absolute failure.
 
its obvious WBS are going to blame thier problems on "power users" and how a user that uses 7GB (1GB while throttled and 2 paid for 3GB bundles) can be considered a power user, well I don't know. If people are getting good speeds well great, enjoy them but remember the agreement was that you use your 3GB up and then you are throttled to a 64kbit line, you may download 24/7 on the line if you choose, there is no limit while throttled, this is still the case however because thier bandwith management service wasn't working users have to pay the deficit. So while you're downloading at fast speeds ask yourself this, how long before it happens to me? WBS have made loads of boo boo's and they will continue to do so but this sets a dangerous precident that everytime they make a boo boo, you have to pay for it. I'm not sure any person who's seen WBS' track record thus far would sign on for that.
 
Richard you are some sort of misguided person wiho lives in a world of your own!

That is no reason to suspend a user for F#cks sakes!
 
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its like getting told you get free petrol for a year when you buy a car and 1 week into it they turn around and say well no sorry, you only get a week of petrol. It's illegal.

Richard, 7GB isn't in the 'safe book' anyone who downloaded over 100% of thier original allocation (ie 6.01GB or more) was supended and has to wait out the month or buy more bandwith to get on the network. So they extort 3GB purchases out of users, then you HAVE to use that 3GB before the 30th (next week) or you lose it.

It's the principle and WBS dont have a leg to stand on, now they want you to submit requests in writing to buy your bandwith to get back on the network, fine, but then I want it in writing that they won't do this next week, next month or whenever they just feel like it
 
slim I totally agree. Has anyone heard from Shaun Green? What does he have to say about all this crap?
 
so you're saying you still have no speed? well if the network problems were due to "power users" and "abusers" then all your connections should be flying since 4AM
 
My speed is better, but I don't appreciate that I get it at the expense of other users. WBS should be able to handle this better. I'm not quite ready to cancel, iBurst being new and all, but I expect better than this.
 
fergus said:
How does bandwidth usage affect WBS. Do they pay for amount of gigs transferred or for the size of the pipe?
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Probably both, but who cares? - that be WBS' problem, and they will have included it in their business & financial planning - if not then they haven't got a clue about running a company.

The issue here is not bandwidth consumption or network instability, it is Suspension of the iBurst Accounts of paying customers, without actually contacting those customers and having the decency to discuss anything before suspending their accounts. There is also the fact that such action is uncontractual according to the contracts signed in November 2004, not sure about contracts signed December 2004 onwards.
 
I can confirm that contracts in January did not have anything about this in them
 
Point made once again, it's not the users fault, it's WBS fault. I can't believe I'm this pissed off at them... I am a peaceful person, but I have just made several rather unpleasent emails and fourm posts about WBS..... if you knew me you could tell how bad this is by that. :)
 
Ok, I haven't seen the email yet, I'm @ work and I can't access wbsmail site. I know I'm over 8 GB so does this email say how long this illegal suspension will last?
 
playkiller no.2 said:
Looks like Someone needs to call the japanese to fix the mess.
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If things carry on like this, even the riot police would have a hard time fixing this mess :D
 
stepper said:
I know I'm over 8 GB so does this email say how long this illegal suspension will last?
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No, it doesn't but probably till the end of the month.

I think what WBS need to do is immediately unsuspend all accounts, issue an apology for inappropriate action (ja right) then give all suspended users 1 gig till the end of the month along with a warning that any further 'abuse' will result in a suspended account. This is all only because they don't have their act together with their capping software. If they did there wouldn't be a problem.
 
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