iBurst Browsing Problem 2012/02/25 [OSS/BSS Problem - Resolved]

[ginggs]

I've been having browsing problems since yesterday evening.
Some sites load partially, while others give a 'connection reset' error.
iCall still works though, and I was able to call the helpdesk. While on hold there was a message decribing the browsing problem and explaining that iBurst technicians are currently working on it.

Edit: A possibly related problem is the link goes down every 2 hours.

Update 2012/02/26 19:25:

This morning there were authentication and provisioning problems related to an OSS/BSS upgrade. When the OSS/BSS system is offline then the sessions are not provisioned which results in speed problems. Apologies for the inconvenience as this upgrade is meant to be completed in the early hours but had to be extended.

 

[Eyenstyn]

its back up now. youtube still slow :/

 

[ginggs]

its back up now. youtube still slow :/

After switching my modem off for a few minutes and then on again, I am able to access web sites again.
Will try youtube later.

 

[ginggs]

Anyone still experiencing this problem? Otherwise I'm going to mark this as resolved.

 

[Apollo[ZA]]

General browsing is mostly working and i think youtube is buffering for a change. However I'm now experiencing allot of disconnects. Will keep an eye on it.

 

[ginggs]

General browsing is mostly working and i think youtube is buffering for a change. However I'm now experiencing allot of disconnects. Will keep an eye on it.

According to my routers logs it was disconnecting every two hours throughout the night; 20:33, 22:33, 00:33, 02:33, 04:33 and 06:33.
My link has been up since 10:47 this morning.

 

[Bursty-dude]

Youtube vids still take ages to buffer although it is way better than it was during the week (a 2 minute 14 second vid just took more than 5 minutes to buffer.... and that was at 360p).

Whatever this issue is, it is NOT resolved at all.

 

[ginggs]

My link went down at 12:47. After my router automatically reconnected the browsing problems were back.

 

[ginggs]

Youtube vids still take ages to buffer although it is way better than it was during the week (a 2 minute 14 second vid just took more than 5 minutes to buffer.... and that was at 360p).

Whatever this issue is, it is NOT resolved at all.

I think that is a completely different issue, see here.

 

[ginggs]

My link went down at 12:47. After my router automatically reconnected the browsing problems were back.

I tried disconnecting and reconnecting four times in the last hour and still no luck. Using Vodacom now.

 

[Heksmeester]

Mine did the same thing last night. It's back to normal now but youtube and any other form of streaming is still up to ****.

 

[r00igev@@r]

Is there still an issue with connectivity? Sorry, didn't realize it was a larger issue. See this http://mybroadband.co.za/vb/showthr...Throughput-and-Latency)?p=7800521#post7800521

 

[livefree]

errrrr! Some serious issues here. Iburst seems to be the only ISP with down time. And why only on steaming content?
Login and network status link on your website gone. huh!

10gigs without streaming and torrents-USELESS!

 

[Heksmeester]

Login buttons etc are there now. I believe they're doing maintenance or something on the website.

 

[Durandal]

Saturday was pointless, Sunday morning I briefly got on, then everything went dead, eventually had some connectivity around 3 pm, but kak sleg speeds and lots of disconnections. Most video streaming was pointless. :-( Will check again tonight when I get home.

 

[Nexus969]

im still having problems with browsing, takes forever

 

[ginggs]

im still having problems with browsing, takes forever

I don't think you're experiencing the same issue.

 

[Nexus969]

nope i have the exact same problem, some load half of the page and some dont even want to start. Its so bad, downloads dont even want to start

 

[ginggs]

nope i have the exact same problem, some load half of the page and some dont even want to start. Its so bad, downloads dont even want to start

When I was experiencing the problem, the first web site I hit after the modem connected would partially load, thereafter all attempts to load web pages resulted in a 'connection reset' error message. iCall continued to function correctly so it was similar to being capped, so r00i's 'provisioning problem' explanation fits.

I've just checked now and my link has been up for just over 24 hours and pages are still loading fine.

 

[livefree]

Still no feed back from Ibust?
So I guess this is probably the end of line for Iburst or at least for me.
Rest in peace my old friend.
May I never forget the Isp who made telkom look like a buffet @ BBQ