iBurst gets tough on caps

kobie said:
If you read the posts above you'd see they do it with on network p2p which isn't throttled to 64kbs. You can understand that if the towers can only handle 10 people going at max speed then 1 person going at max speed 24/7 for the entire month could potentially use 10% of a towers capacity or if all 8 are connected to the same one as much as 80%. That will leave everyone else in the area with a highly degraded service.
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Haha unfortunately you just read that 10 people figue from someone else's post. A tower has 20MB of bandwidth, which by normal contention ratios would be enough for at least 50+ people? You never have the exact amount of banwidth available for all subscribers.

However the point is that iBUrst suffers more from this than other providers (well just ADSL really) because they are wireless, it's not just what they pay for the bandwidth but probably more importantly the connection to the towers being completely saturated.
 
P0tenc said:
I would like to know what that magical number is at what they cut a user off.
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Well atm the lowest we've seen from the forums is 30GB, probably from a 1GB account, those are the favourites for downloading, why waste more time on the 1Mb service? :D
 
how gay! stupid company! if they did that here to a customer they would get sued!!
 
Ekhaatvensters said:
Haha unfortunately you just read that 10 people figue from someone else's post. A tower has 20MB of bandwidth, which by normal contention ratios would be enough for at least 50+ people? You never have the exact amount of banwidth available for all subscribers.

However the point is that iBUrst suffers more from this than other providers (well just ADSL really) because they are wireless, it's not just what they pay for the bandwidth but probably more importantly the connection to the towers being completely saturated.
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I just assumed 10mbit was the right figure. :)

My point was that several people maxing out the connection 24/7 would likely degrade the service others get since everyone's speeds will be lowered once the overall usage on the tower reaches capacity (100%).
 
Ekhaatvensters said:
Didn't a British company just start doing that recently? Without getting sued.. and on their striaght up uncapped account too.
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maybe but there is so much competion here the company wouldnt survive you have BT Bulldog AOL bethere Virgin (with there fibre lines) and loads more, and they offer uncapped solutions, Bethere has never moaned at me and i have sometimes gone to 219 gbs (couse of my server) same go's for AOL my friends have never been moaned at, and they manage 60-80 gb per month sometimes more... SA's caps are stupid iv seen some people moan on fourms, if they download a 100mb file, i mean in this day and age files are getting bigger all the rest of the world understands this but not SA.. :(
 
IMO, It's a bit rich for people who are downloading 30GB - 40GB on a 1Gb account to then complain when they are cut off. I am not sure how much of this bandwidth is international but even local traffic costs money and international costs a lot more. Whatever the contract says, it's not in the spirit of the contract to use 40 times the limit allocated. Keep doing this and iBurst will just remove the soft cap from everyone.
 
DOOMIE61 said:
maybe but there is so much competion here the company wouldnt survive you have BT Bulldog AOL bethere Virgin (with there fibre lines) and loads more, and they offer uncapped solutions, Bethere has never moaned at me and i have sometimes gone to 219 gbs (couse of my server) same go's for AOL my friends have never been moaned at, and they manage 60-80 gb per month sometimes more... SA's caps are stupid iv seen some people moan on fourms, if they download a 100mb file, i mean in this day and age files are getting bigger all the rest of the world understands this but not SA.. :(
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At present, Telskum set the prices for international traffic. Like it or not.
 
I vaguely recall iBurst mentioning a "fair usage policy", and allowing you to use the service at the throttled 64kb/s after your bandwidth has been used.

Now if you have a 3 gig package and download non-stop for the whole month you can easily do 23 gigs of bandwidth even if throttled to 64kb/s. I don't consider this "fair" use.

I'd much rather they hardcap the excessive users at say 2x their bandwidth, and drop the prices all over the board. Even a R1 drop for every one of the other users is more fair than allowing this one user to abuse the bandwidth.
 
Pyro said:
I vaguely recall iBurst mentioning a "fair usage policy", and allowing you to use the service at the throttled 64kb/s after your bandwidth has been used.

Now if you have a 3 gig package and download non-stop for the whole month you can easily do 23 gigs of bandwidth even if throttled to 64kb/s. I don't consider this "fair" use.

I'd much rather they hardcap the excessive users at say 2x their bandwidth, and drop the prices all over the board. Even a R1 drop for every one of the other users is more fair than allowing this one user to abuse the bandwidth.
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Please show us this fair usage policy.
 
Pyro said:
I vaguely recall iBurst mentioning a "fair usage policy", and allowing you to use the service at the throttled 64kb/s after your bandwidth has been used.

Now if you have a 3 gig package and download non-stop for the whole month you can easily do 23 gigs of bandwidth even if throttled to 64kb/s. I don't consider this "fair" use.

I'd much rather they hardcap the excessive users at say 2x their bandwidth, and drop the prices all over the board. Even a R1 drop for every one of the other users is more fair than allowing this one user to abuse the bandwidth.
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Amazing how people can be called bandwidth hogs for downloading a paltry 30gb. The rest of the world is laughing at us. And it's people like you that buy into this 3gb per month is enough for anyone kind of crap, that just continues to support the big companies massive profit making of us. 30gb is reasonable in any persons book...except in SA. Here your a bandwidth hog for trying to use your internet connection for whats it's meant for. Here in SA they will have you believe 30gb is excessive because that means they make more money. We are so far behind the world it would have been funny if I wasn't living here atm.
 
P0tenc said:
Amazing how people can be called bandwidth hogs for downloading a paltry 30gb. The rest of the world is laughing at us. And it's people like you that buy into this 3gb per month is enough for anyone kind of crap, that just continues to support the big companies massive profit making of us. 30gb is reasonable in any persons book...except in SA. Here your a bandwidth hog for trying to use your internet connection for whats it's meant for. Here in SA they will have you believe 30gb is excessive because that means they make more money. We are so far behind the world it would have been funny if I wasn't living here atm.
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Hear, hear!

Perhaps if iBurst catered for high-end users by offering suitable packages, they could actually make money from this so-called "abuse" which would allow them to invest more in their infrastructure.

But R200/gig for additional bandwdith is a complete and utter rip-off. No wonder clients are forced to get the most from the throttled service.

iBurst only has its own greed and incompetence to blame for the situation.
 
P0tenc said:
Amazing how people can be called bandwidth hogs for downloading a paltry 30gb.
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On a 1.5GB package, it is abuse. Whichever way you look at it. It's like buying a bottomless cup of coffee from a cafe first thing in the morning and staying there all day. Coming back the next day for the same. Eventually the owner will get upset and ban you because the coffee costs them a lot more then they are getting. Although it says bottomless, the owners know that most people can't drink more then 3 or 4. I think that iBurst should have just cancelled the contracts / accounts of the people.
 
Abe said:
On a 1.5GB package, it is abuse. Whichever way you look at it. It's like buying a bottomless cup of coffee from a cafe first thing in the morning and staying there all day. Coming back the next day for the same. Eventually the owner will get upset and ban you because the coffee costs them a lot more then they are getting. Although it says bottomless, the owners know that most people can't drink more then 3 or 4. I think that iBurst should have just cancelled the contracts / accounts of the people.
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It is the speed of the connection that costs an ISP like IbUsrts money, not the amount downloaded. They pay for total capacity, not by the gigabyte.

Seriously, 64k is a few pips more than 56k, which is dial-up speed.

How much does dial-up bandwdith cost you? Oh, that's right, it costs you nothing. Zip. Nada. You can download to hearts content once you've forked out your R49pm ISP fee.

Have you ever heard of a dial-up user being disconnected for abuse?

It costs iBurst peanusts to provide that 64k throttle. That's why it was in their service offering in the first place.

But iBurst's network is way overcrowded. Getting rid of the non-paying post-cap clients is their way of squeezing a few more drops of capicity out of the network without increasing their costs.
 
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P0tenc said:
Amazing how people can be called bandwidth hogs for downloading a paltry 30gb. The rest of the world is laughing at us. And it's people like you that buy into this 3gb per month is enough for anyone kind of crap, that just continues to support the big companies massive profit making of us. 30gb is reasonable in any persons book...except in SA. Here your a bandwidth hog for trying to use your internet connection for whats it's meant for. Here in SA they will have you believe 30gb is excessive because that means they make more money. We are so far behind the world it would have been funny if I wasn't living here atm.
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Totally agree with this, but if iBurst did have a fair usage policy then it would be a different thing. I'm not with iBurst so I wouldn't know.

I'd like people to drop this BS that 3GB is enough, it's NOT. If we wanna skype and p2p and Joost the whole day then we should be entitled to do that instead of sukkeling with a bloody 3GB account.

And BTW, how on earth can 8 people usage affect 40000s?? It's moronic..
 
I am one of these 8 ppl - I was of "warned" by a complete ... calling me up and threatening me - then when I got home I got disconnected - If I had simply been informed that I was abusing my connection and asked POLITELY to stop I would have been perfectly happy to have slowed down or stopped

In my contract that I signed the only time Iburst had any right to stop my service was if I didnt pay.

I used to push Iburst on all my friends - being completely happy with thier service - now I feel betrayed.

I have been trying to talk to someone in charge for 3 days now - they keep saying that theyll get back to me - nothing so far - also, I was told that my contract would be faxed to me - also nothing.

As for being one of these 8 "abusers" I know of over 20 ppl who all exceed my downloads - in fact I have heard of ppl downloading over 60 gig in a month.

I use my Iburst connection for work - as we run a company from home - this unwarned disconnection almost crippled our work - could you immagine not being able to trade for 10 days???

I have felt like ranting and raving at everyone - but have kept my cool, realising its not the fault of the techs, who have always been very good to me.

But I would like some response from Someone - ... I mean, I have a report sent to my email EVERYDAY for 3 months on my usuage - and no one noticed??, no one thought of sending me an email? - come on.

my 2c - going to stop now before I start really venting
 
Gatecrasher said:
It is the speed of the connection that costs an ISP like IbUsrts money, not the amount downloaded. They pay for total capacity, not by the gigabyte.
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I am aware of how the ISP's pay for bandwidth.
Seriously, 64k is a few pips more than 56k, which is dial-up speed.
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How about 100 users at 64K? Or 1000?

But that aside, it you look at how much these guys[/gals?] are using. 40GB and it's only the 20th of the month. That makes 60GB for the month (64K should only allow for a max in ideal conditions of about 18GB). Between 10 people, thats 600GB. What sort of line would you need to 600GB? 5Meg, maybe a 10Meg. How much does a line like that cost?
But iBurst's network is way overcrowded. Getting rid of the non-paying post-cap clients is their way of squeezing a few more drops of capicity out of the network without increasing their costs.
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That is probably the case. You don't want large usage clients on your network. They minimize the amount you can oversell bandwidth. Overselling is how these types of guys make money.
 
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