Guys (and gals)
Allow me to blow off some steam. I have just decided to quit iBurst after almost two years. Not only is their admin pathetic, but their staff are rude. iBurst's credit controller claims I am in arrears with my account (luckily I have no contract!) but they cannot show an invoice sent to me, for which I pay, reflecting an arrears amount. I have had to pay for VOIP services, yet the speed test and its results indicate that I cannot receive VOIP due to a bad signal. I am close to the Wonderboom tower.
For much of May I had vintually no connection. FTPing data to web servers was virtually impossible and outgoing mail took days to get out, much of it being "lost" in cyberspace. My stats show that for the entire month I downloaded only 30MB of data - no wonder, given that I hardly ever had a connection. I have a 3GB package.
iBurst expects me to pay upfront for the month ahead, before I have had any value for money. They now even want me to pay upfront for July (an I have proof of this!).
They have threatened to deactivate my signal. I told them to go ahead. I aanyone is looking for a modem, less than two years old, contact me on xxxxxxx. Doe anyone have an email address or contact number for someone much higher up the iBurst food chain?