iBurst - warning for excessive usage

Connection said:
Well I for one am happy that someone on a 1GIG account has been capped after hitting 30GB! To me, guys that do this are just abusers. The throttled service is meant to allow users to limp along for the last few days of the month and "get by", not to download as much as they possibly can just to "show them" (shakes fist in the general direction of nearest iBurst tower) when all you are actually doing is screwing up the experience for the hundreds of other users out there. I mean, sure get to 2GB on a 1GB account but to get 30 times you limit is just plain greedy! These are probably the same guys who ride in the emergency lane when there is a car accident and then try to shove their way into the traffic up ahead. Let's try to be considerate both of other users and of companies trying to make a living.
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iBurst differentiate on price in respect to the 64k throttle. It is only available in the pro packages. It is someting you purchase. Are you saying that customers should deny themselves what is rightfully theirs, simply because from time to time, iBurst screw up their bandwdith monitoring system?

It is iBurst's network. It is their job to monitor and control bandwdith usage. If someone starts a download at 64k and sometime during the night the connection resets to 1Mpbs, does the subscriber have an alarm bell go off in their sleep? Can he/she leap out of bed and stop the download? No.

iBurst do not pay for bandwidth by the Gb, they purchase a pipe that at any time allows a certain Gb/s thruput. If someone uses 30gb, it does not cost iBurst more, it just means their network will have been more congested than it needed to be.

But its not the job of subscribers to control iBurst's network congestion. That control rests entirely with iBurst.
 
Well said Gatecrasher, why should I stop my connection downloading at 1mbps if it jumps from 64kbps to full speed during a download, as you said it is ibursts problem if they can't manage the bw monitor.

During the month I line up all the things I want to download in my download manager and when I'm busy with work/sleep/other stuff I let it download.
 
I can't actually check how much I've downloaded since they won't let me log into bandwidth monitor anymore however it was probably around 60gigs or so, on average I finish the month at 70-80gigs but this is due mostly to the hub so it's internal bandwidth.

Gave them a call, helpdesk sent me to accounts, accounts back to helpdesk and no one really knew what was going on. Funny how they disconnect you (and me) at 19:30 when the accounts dept is closed and yet tell you you need to contact them to fix it aye?


*sigh* If the end of the softcap has come then it's truly sad....
 
That means we still don't know what the actual limit is that they will allow during soft cap, could be anything over the uncapped limit.:confused:
 
Haha... welcome to iBurst, a proudly south african company. We provide high quality connections, lots of speed and bandwidth.

*a clock ticks a few seconds pass*

HOW DARE YOU USE SO MUCH BANDWIDTH WE'LL TURN OFF YOUR TORRENTS AND HARD CAP YOU WHAT DO YOU THINK THIS IS AN ISP OR SOMETHING?!?!1
 
Just spoke to Thabo Mmusi at iBurst. Apparently the decision was taken to suspend the accounts of excessive users due to the strain they place on the network. He could not explain the lack of communication or absence of any excessive usage policy in their terms of conditions or on their web site. But he was quite convinced that I would only be reconnected on 1 July.

I asked him to put their decision and reasons for it in writing and to e-mail it to me. Once I receive the e-mail I will up it here.
 
VJB 449 said:
Just spoke to Thabo Mmusi at iBurst. Apparently the decision was taken to suspend the accounts of excessive users due to the strain they place on the network. He could not explain the lack of communication or absence of any excessive usage policy in their terms of conditions or on their web site. But he was quite convinced that I would only be reconnected on 1 July.

I asked him to put their decision and reasons for it in writing and to e-mail it to me. Once I receive the e-mail I will up it here.
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Thanks but what amount of GB do they call excessive.:confused:

Would be nice to know so that we can stop downloading at that limit before we all get suspended. :eek:
 
Let met get this right....Iburst has a hardcap!!!! err...the softcap thing is the only reason why I actually went for isuck in the first place.

Although on the other hand, I can't really see this affecting me since my P2P/torrents download are 3kb MAX!!!!! anytime of the day.

This company just keeps on getting better and better.
 
Donovan said:
Haha... welcome to iBurst, a proudly south african company. We provide high quality connections, lots of speed and bandwidth.

*a clock ticks a few seconds pass*

HOW DARE YOU USE SO MUCH BANDWIDTH WE'LL TURN OFF YOUR TORRENTS AND HARD CAP YOU WHAT DO YOU THINK THIS IS AN ISP OR SOMETHING?!?!1
Click to expand...

This is 40GB off a 1GB package, not nearly that bad. ADSL guys would die (not pay R50 or R100 more on their accoutns) for this.

I never actually manage anything more than 10GB off my softcap, but I can't live on 64kb so it's only around the second half of the month.

However, Basjohn and you guys that use the hub shouldn't be counted, have you tried to explain that to them?
 
Oh I tried but the guy I spoke to had no idea what a "hub" or "dc++" was and lets just say it ended up getting no where.

Now I'm no lawyer but surely a change in TOS demands notification of said change to all users? Sure it's evil enough they insert the "We can change it when we like" part into the contracts, but at the very least it's common decency to tell people exactly what's changing and why?
 
Definitely, I think if most users knew the reason then about 99% of them wouldn't be worried that their 64kb connection is going to be capped at 40GB or so.

It's the bad practise of making these limiting changes without informing anyone thats worries me.
 
It worries me too... but as you know iBurst are also becoming a law unto themselves... hulle maak soos hulle smaak en f*k julle

Them blocking access to my personal site was the last straw.. I am not paying from next month onwards. Ordered ADSL for my new house.
 
I guess the only way to find out what the "excessive" limit they set is to try and see how far it can be pushed before hard cap sets in.:sick::rolleyes:
 
tbf if you quote iBurst as a reason to emigrate you should be long gone by now.
 
OK, well im on the iBurst 1GB package and also use the hub.etc
I have done 39.8Gb so far. So if we do get capped @ 40Gb then im gonna cry!!
100MB is nothing!!

Also I got disconnected last night, muts of been in the early mrning as I only went to sleep @ 11 or so.

If iBurst not cut you off after you go over a certain limit then they arent going to have many users left!!
I will stop using them, and NOT reccomand them to anyone.etc

This is really pathetic IMO!!
 
PsyCLown said:
OK, well im on the iBurst 1GB package and also use the hub.etc
I have done 39.8Gb so far. So if we do get capped @ 40Gb then im gonna cry!!
100MB is nothing!!
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Can you post after every 500MB to 1GB so we can see when you disappear.:eek:

I'm not even half way through my 3,5GB yet this month and would hate to get cut as I reach my cap.
 
MrH said:
Can you post after every 500MB to 1GB so we can see when you disappear.:eek:

I'm not even half way through my 3,5GB yet this month and would hate to get cut as I reach my cap.
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Well thats obviously not going to happen?

I'd still try to talk ot the technical guys who handle this about the hub...
 
I suppose the problem is once they start where do they stop. if there is no excessive usage clause in your contract, this would class as a material change to their contract with you and would be grounds for immediate termination in my eyes.

EDIT: To add to the above, there is a theoretical maximum that a user can use on their network, and if they have never specified a limit lower than that (in a country whose industry is known for placing restrictions), it is not unreasonable to say that anything below that theoretical maximum they should accept.

EDIT2: Theoretical max is package at full speed plus (hub speed x remaining time in month)GB. that is, what you would get if you ran the connection all the time.
 
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