Ideas required

Voldemort

Voldemort

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Hi guys

I would like to put forward a couple of ideas to the big guns on how we could innovatively go forward with regards to our products and how they are used/purchased, what kinds of products/packages you would like to see etc- I would like to hear what suggestions you could add to the pot.
Please bear in mind that I dont want this thread to be used as a podium for complaints as in the data billing issues etc, and if it does go down that road i would rather have the mods lock the thread so lets keep it clean, i welcome your suggestions, thanks guys:)
 
some kind of local server with free stuff
 
bekdik said:
It would be nice if I could share contract usage with family. Currently this can only be done with prepaid.
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That's a great point!

That and similar products would show that MTN is looking to be a leader in it's market.

Also why do contract periods have to be 24 months?
We know that Icasa is meant to have tackled this issue - but that's another debate.

Shorter contracts and what bekdik said, for now.
 
Hey these are valid and constructive points, keep em coming!
WRT to sharing contract usage im i bit stupid lol, could you paint a picture there, how does one use that kind of function on prepaid?:confused:
 
A website like MTN Active for pre-paid users, where one can check balances, manage services and view call logs.
 
Why can't I get a contract cellphone with more DATA than airtime. More people are using their phones for the internet nowadays.
Most men don't phone unless it is urgent. Woman are the ones that chat.
 
I would appreciate better and less expensive data bundles with infinite roll over.

ADSL Gigs are laughably R49 these days and what do us poor 3G users have to sit with? R289 for a measly Gig? Seriously, talk about extortion.

I've got a Nokia 5800 and downloaded a TV viewing app. It runs great, but uses 3G, which means I can't even watch any shows or my whole salary will be out of the window in a few minutes.

Secondly. I would appreciate a more direct form of contact with MTN. Look at WebAfrica for example. They have a help desk, they have email and telephone functionality.

How hard would it be to set up a professional ticketing system with MTN? For both contract and prepaid?

Call WA and ask them how it's done. Their entire company consists of less than 80 personnel members, their response times are on the notch and their consultants are friendly and know their stuff.

I get you are a cellular company and voice is your business, but that's a complete facade to be honest. I live and breathe data each day of my working life. I work in IT and I work with many different systems on any given day. Internet is the core of life these days and if the cellular operators are outgunned by a 80 staff company on ease of use and cost savings, then I say go boys.

I am so happy about my contract with MTN. I pay R39 in essence for a phone in excess of R3000 on a Top Up 100 contract (I get R100 airtime which amounts to R139). You caught my eye with that deal and there isn't any other operator that would give that value to the average joes out there. Keep making offers such as the one I signed up for and your customer base will be half if not more of this fine country.
 
Prepaid data cards. Go to MTN shop. Do RICA. Buy a 10/100/350/500/1G/2G SIM Card. If the data expires in 60 days, then let the SIM and the number be activated in-store and the data and the SIM can expire 60 days later.
 
If congestion is a stumbling block for better value data bundles, then lets see a night rider equivalent for MTN.That would get people jumping from the Vodacom camp.
 
demon angel said:
If congestion is a stumbling block for better value data bundles, then lets see a night rider equivalent for MTN.That would get people jumping from the Vodacom camp.
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I wouldnt say congestion is a stumbling block (even though it ocurs) for better value data bundles- i reckon that one would be a hard one to swing at present ;)

Thanks for the ideas guys, please keep em coming- i still have a day to tabulate:)

@ Gregory- prepaid data cards, sounds like that would be pretty costly to the consumer...unless you're referring to the data sim card as opposed to the actual data card right?
@ Tera- service related issues will occur with any company, look at the I-Talk intergration, call queues are through the roof at present with many understandably frustrated individuals, these things take time and i can assure you there are people cracking the whip to make this happen:)
WRT the specials, yes definitely important in maintaining a competitive edge and il definitely send it off, thanks man:)
@Marco- I think im following what you're saying- a surf more/talk less package? Thats a complete in-swinger and a brilliant idea IMO, its added to the table, thanks man:)
 
teraside said:
ADSL Gigs are laughably R49 these days and what do us poor 3G users have to sit with? R289 for a measly Gig? Seriously, talk about extortion.
Click to expand...

As said above. Us ADSL users rule the roost when it comes to low prices - I recently got a 1Gb account from AfriHost for R29 - and this is the way prices will go.

Also - what about protecting your users by adding a default deny policy - so that the user will have to actively visit a website in order to subscribe to a certain R5 a day service.

The biggest problem (and it will be escalating at some stage soon) is that world+dog can start to provide cellphone "services" at R5 (or even R20) a day - and this won't stop as it's easy money... they just "subscribe" any number which "visited" a certain site/portal. There is a couple of threads regarding this issue already on myBB.

I am not an MTN subscriber, or use MTN services, but I make this suggestion in order to make the world a bit more safer (and sane).
 
Another thing: half my mail gets deleted/fails to reach sender if I use mail.mtn.co.za and for the life of me, I cannot figure it out. Seems the Pinpoint software may be to blame and the public ip range is also suspect - I'll see if I can find an example error on my other Mac...
 
GreGorGy said:
Another thing: half my mail gets deleted/fails to reach sender if I use mail.mtn.co.za and for the life of me, I cannot figure it out. Seems the Pinpoint software may be to blame and the public ip range is also suspect - I'll see if I can find an example error on my other Mac...
Click to expand...
This is a universal problem, rather set up your non-gmail addresses on gmail and then send mail as them via smtp.gmail.com. You also won't have to change your smtp settings every time you switch networks.
 
ginggs said:
This is a universal problem, rather set up your non-gmail addresses on gmail and then send mail as them via smtp.gmail.com. You also won't have to change your smtp settings every time you switch networks.
Click to expand...

That is how I am rolling at the moment.
 
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