I'm dead slow!

gdiza said:
It's Neotel buddy, anything is possible.
I'm going to call Wednesday again and moan if nothing is happening.

Neotel doesn't know me yet...
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I don't think they really care to be honest, They're thinking, "This guy can bitch and moan as much as he likes..I'm on a telephone, worst he can do is cancle his contract..yawn".
 
Speeds at their lowest tonight. Site time-outs occasionally.

Connection down to about 768k.

Giving it two more days then will take it back and get Telkom HSDPA.
 
If the ADSL prices come down significantly with Seacomm then I'm definitely switching back to ADSL. I don't mind paying Neotel's cancellation fee, I'm just tired of these non-stop problems. I'm even tired of complaining and phoning their call centre. Nowadays, I don't even bother calling the call centre anymore when my connection goes down (which was almost every single day for the past two weeks for a few hours a day).

Thank goodness I don't rely on it for work-purposes otherwise I would be truly stuffed!

B.
 
My reply to yesterday's e-mail...

To whom it may concern at Neotel Technical,

It’s now 8am on the 2nd June 2009!

Firstly, you guys should learn to NOT copy and paste (it’s 2009, not 2006) and secondly, there has been NO improvement.

My line is still doing 10-20KB/s where it used to do 100KB/s + !

I called on Sunday and logged a ticket, the number is 56194.

I was told 48 hours turn around time.

I’m holding you guys to this, especially after I get a e-mail from you guys the following day (even dated 2006!!!)

Regards,
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I e-mailed [email protected] as well as our very own Neotel Rep.
 
Has anyone tried the Complaints line ?

When I ordered my NeoFlex the call centre were messing me around with being able to go and fetch my device.

Called the complaints line and within 5 minutes someone called me to say I could collect.

0800 000 636
 
Tried calling the call center last night and BAM..."please note that we're experiencing high call volumes". No ****! Fix the problems and we'll stop calling!
 
Also tried the call center last night, eventually got through to someone, I whined some more about how crummy the speed has become (NeoConnect Prime Unlimited), got a trouble ticket blah blah. He told me there was maintenance being done, should be done in another 2 weeks!!!
My average speed is now a whopping 8KB/s. What a winner.
 
I will pay R500 to any neotel rep who can give us a straight answer as to wtf is going on in ure network.
 
Um let me think... They are sh*t leave them? they do not even have cheap local!
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I find it weird consumers are demanding differentiated pricing for local vs. intl. It's almost as if we condone being ripped off for intl as long as we can get cheaper local?
 
Just called Neotel, got through fairly quickly to a lady.

The lady told me "It's a global problem sir, we are working on it"

So I demanded to speak to someone who can give me a better answer because that is a pathetic answer that was probably sent out on a mailing list and told "if asked X, tell clients XX"

But in the process of waiting, I got the following e-mail:

Dear Nick

If you are still experiencing slow speeds , kindly contact our technical department on 0800 333 636 and choose option 2 , an experienced technical consultant will be more than happy to assist you.

Regards,

Neotel Custome Services
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Note the spelling errors and the fact that I'm already on the phone!!!

The lady came back and told me that it might be a coverage problem... WTF!!!! :mad:

But, I let her blabber so she could get all the 'normal' excuses outta the way... It's a toll free number - let's see where this ends up! :p

... :mad: AFTER 35 minutes (15 of the last 35 being in SILENCE!!!!!!!!!!!!!!!) she hangs up on me!!!!!!!!!!!!!!!!!!!!!!!
 
Ok... I was angry, I'm not, because someone from Neotel called me straight after.

Long blah blah blah chat, but long and short of it is as follows;

They working on it, it's a global issue (which we already know) but the guy will call me later when I'm home and we'll play with the device and see if we can fix it.

Firstly, if he phones me will be a shocker! but let's see how things go.
 
as i told u before Nick.....cheap equipment and cheap service agreements equals poor network performance. :)

they should have gone with a certain telecoms company that i work for :P
 
gdiza said:
Ok... I was angry, I'm not, because someone from Neotel called me straight after.

Long blah blah blah chat, but long and short of it is as follows;

They working on it, it's a global issue (which we already know) but the guy will call me later when I'm home and we'll play with the device and see if we can fix it.

Firstly, if he phones me will be a shocker! but let's see how things go.
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A global issue ? As in an issue with the Internet ?

What lies, I'm on DSL right now and can tell you there is nothing wrong with International.

Also if there's a global issue, why am I getting almost max throughput on my NeoFlex ?
 
By global issue they mean "on the entire Neotel network" not "the rest of the world" :)

Remember, this is what the 'robots' are told to tell us. :mad:
 
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