Infinity Fibre

Nimz said:
Just to confirm it is Telkom / Openserve
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Sent them a request for some detailed information. This is either miscommunication between marketing and management or they are genuinely unsure on the product that they are advertising.
 
milan188 said:
I use 300gig on my 4mbs line so this is definitely a no from me
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So you pay close to R800 a month for your 4mbps ADSL uncapped. With Infinity you pay R549 a month in TOTAL for your connection. Save per month and more than double the gain in speed. What you said does not compute at all
 
From what I can tell, they are just like any other reseller. They support the usual mix of TTConnect, VUMA, OpenServe and Mitsol (and FrogFoot?). The download speeds range from 10Mbs, 20Mbs, 40Mbs*, 50Mbs* and 100Mbs while the upload speed is dependent on the provider (some sym, some asym)

The installation costs are different too, but it seems they are waiving the cost in some cases if you take out a contract. The FUP seems to also apply differently across different providers, with Telkom being the worst out of the bunch (as usual). No specifics are given, which is a bit of a concern.

*40Mbs on OpenServe and 50Mbs on other.
 
saa044 said:
So you pay close to R800 a month for your 4mbps ADSL uncapped. With Infinity you pay R549 a month in TOTAL for your connection. Save per month and more than double the gain in speed. What you said does not compute at all
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My complete cost is including rental is R700pm. ADSL cost is R350pm. If I get any higher speed I'm definitely going to consume more because all streaming will be done at a higher quality. I have seen people on CISP do over 800gb on a 20/20 line at R800pm which is great value.
 
Bit of an update

26 Oct - I placed my order with them and sent through the documentation
27 Oct - I got a call to advise that they cannot map my exact address and require a municipal bill - I told them that since it is Telkom / Opneserve pick it up with my ADSL line.
28 Oct - I received my Telkom order number (requested for it)

1 Nov - Received a call from Telkom / Openserve for an appointment to do the install tomorrow (2 Nov 2016).

So far very impressed (Coming from Webafrica where I placed an order(then cancelled) and had no feedback for about 2 weeks)

Here's hoping that the technician actually pitches and it all goes well:D
 
Install was done today

Posting from my new shiny 20MB Fibre line :D

Will post pics tomorrow
 
Well since waiting for my account to be activated and to be sent the details, I used my Vox ADSL details & purchased an Afrihost 20GB capped account.

Got 19.87MB Down and 10 Up - Ping of 35 give or take

Today, all excited to have my new uncapped account and once I test it seems to be hopeless.

Infinity 1.jpgInfinity 2.jpg

Needless to say, support has got a mail from me already. :mad:
 
WARNING: PLEASE DO NOT EVER USE THIS COMPANY FOR FIBRE

Their support is absolutely hopeless to say the least.

After reporting my slow speeds with tracerts and speedtests their support Tech Phindi tells me that they cannot do anything about it, as it is international traffic and do not guarantee speeds on international traffic.

I explained to him that the issue is only when using their account (Vox and Afrihost work 100%). According to him this is due to ISP's all using different equipment(which I call bullshyt on).

dl.jpg
Example of speeds on a 20MB so called UNCAPPED & UNSHAPED line
He keeps on arguing the same point even after giving him proof that it is their data account that's the problem. So i've asked to cancel my account and migrate my line.

Is it fair of them to charge me the full amount? Does the CPA not give the consumer 7 days (cooling period)?

I don't mind paying for the data I used but to be billed for a service that is barely usable is absolute nonsense in my book
 
Hi

We do apologise on the incovenvienve. We had 4 Hours to look at, and escalate the matter to try and resolve the problem. before the service was cancelled.
 
Sounds pretty fair considering that your support staff dismissed his issue.
 
InfinityFibre said:
Hi

We do apologise on the incovenvienve. We had 4 Hours to look at, and escalate the matter to try and resolve the problem. before the service was cancelled.
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Well that's just a blatant lie.

It was reported to you guys the day i recieved the details for the account which was on the 3-11-2016 at 13:02pm. This was the reply and confirmation of the mail:


I have escalated the matter to support to assist you.
Please don’t hesitate to let us know if you have any enquiries.
Looking forward to your response.
Kind Regards

<name removed>
[email protected]
Office: 087 980 4766
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Cancellation was only sent through on Friday 4-11-2016 at 15:05pm and that was after dealing with your incompetent technician that advised me that international speeds are not guaranteed.

I also suggest you have a look at the other thread dedicated to your company Link

Regards
 
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Speedtest from today

5781546120.png

How is that even acceptable??
 
Thanks for the warning. Was about to sign a contract for a business connection.
 
I am glad I saw this thread as Telkom is busy installing fiber and was actually thinking of getting an account with Infinity, but I guess that wont happen anymore!
 
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