Mze
Well-Known Member
Information Black Hole
Telkom Closer Option 5 Order. Ref 184667/44.
I have been told 4 times that my ADSL has been activated, and been told by 3 call centre consultants that the activation is incomplete.
It is impossible to speak to anyone directly involved with the activation to establish what the problem is, what has to be done to solve the problem or how long it will take.
The Telkom responses to my complaints on hellopeter are:
"Hello Mze
We apologise for the delay in the activation of the required service. We acknowledge your previous post and will again refer this matter to the relevant technical department to resolve. We trust that they will seek to resolve as soon as possible."
Surprisingly, this has happened, and I have been informed once by a consultant on 0800456786 that line had been jumpered and the ADSL should be activated, and I have been phoned 3 times and told that the line is activated. I have also been told on three different occasions by consultants on 0800375375 that the activation is incomplete.
The consultants on 0800456786, 080375375 don't appear to have direct contact with the department doing activation and cannot give information that means anything to me.
The ladies who have confirmed activation have yet to give me meaningful answers.
If there had been any competing service provider, I would have cancelled my order with Telkom and gone willingly to the opposition.
How long does it take to activate from date of order for self installation? Who knows?
Remember - this is Telkom.
There are both very competent and pleasant people and highly incompetent and ill-mannered people there.
It depends on the luck of the draw as to who you end up talking to and who works with your order.
Telkom Closer Option 5 Order. Ref 184667/44.
I have been told 4 times that my ADSL has been activated, and been told by 3 call centre consultants that the activation is incomplete.
It is impossible to speak to anyone directly involved with the activation to establish what the problem is, what has to be done to solve the problem or how long it will take.
The Telkom responses to my complaints on hellopeter are:
"Hello Mze
We apologise for the delay in the activation of the required service. We acknowledge your previous post and will again refer this matter to the relevant technical department to resolve. We trust that they will seek to resolve as soon as possible."
Surprisingly, this has happened, and I have been informed once by a consultant on 0800456786 that line had been jumpered and the ADSL should be activated, and I have been phoned 3 times and told that the line is activated. I have also been told on three different occasions by consultants on 0800375375 that the activation is incomplete.
The consultants on 0800456786, 080375375 don't appear to have direct contact with the department doing activation and cannot give information that means anything to me.
The ladies who have confirmed activation have yet to give me meaningful answers.
If there had been any competing service provider, I would have cancelled my order with Telkom and gone willingly to the opposition.
How long does it take to activate from date of order for self installation? Who knows?
Remember - this is Telkom.
There are both very competent and pleasant people and highly incompetent and ill-mannered people there.
It depends on the luck of the draw as to who you end up talking to and who works with your order.
Last edited:
